AMANDA SHARP MAY
Oxford, MS
Summary
Dynamic and results-driven Administrator with a proven track record in health care management, committed to excellence and continuous improvement. Recognized for exceptional leadership skills and the ability to effectively organize and prioritize tasks in fast-paced environments. Expertise includes problem-solving, financial management, and fostering strong relationships with customers and personnel to ensure seamless operations and enhanced service delivery. Passionate about driving organizational success through strategic planning and effective team collaboration.
Overview
36
36
years of professional experience
Work History
Administrator
Pathways Management
Sardis, MS
02.2022 - Current
- Manage communication between departments to facilitate smooth workflow and collaboration.
- Oversees budget tracking for departmental expenditures, ensuring adherence to financial policies.
- Organizes workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Supervises administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintains accurate documentation of company policies and procedures for easy reference by all employees.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
Licensed Nursing Home Administrator
Community Eldercare Services, LLC
Tupelo, MS
10.2018 - 01.2022
- Obtained a five star CMS rating and have maintained it since December 2019.
- Marketed the facility and the services offered to obtain and maintain census goals.
- Scheduled and implemented events and presentations to educate community members on all aspects of the home.
- Administer, direct and coordinate all activities of a skilled nursing facility to ensure highest degree of quality care is consistently provided to residents and customers.
- Ensure all applicable legal, health, fire and safety codes and union contract are followed.
- Directly and indirectly manage approximately 75 employees throughout various departments.
- Oversee recruitment, hiring and training of personnel.
- Develop and maintain positive relationships with residents, families, employees and within the community.
- Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, and coordinating financial reporting.
- Directed, supervised, and evaluated work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
- Ensured that Residents Rights and Quality of Care were maintained at all times.
Licensed Nursing Home Administrator
Mississippi State Veterans Home
Oxford, MS
09.2009 - 10.2018
- Ensured compliance with Federal Veterans Affairs rules and regulations and State Department of Health.
- Obtained five zero deficiency surveys.
- Coordinated recognition and memorial ceremonies for Veterans, family and staff.
- Determine staffing requirements, and assist with interviewing, hiring and training of new employees.
- Consulted with department managers to identify areas of concern and develop plans to address and correct issues.
- Ensure facility adhered to legal, health and safety codes.
- Ensure residents and families receive highest degree of quality care.
- Planned and implemented special events for Veterans organizations and elite military members.
- Marketed the home to obtained and maintain census goals.
Assistant Administrator/Materials Management Director
Yalobusha General Hospital and Nursing Home
Water Valley, MS
12.2007 - 09.2009
- Procured estimates, bids and pricing of supplies and equipment for hospital, nursing home, medical clinics and ambulance service.
- Ensured that invoices were accurate and processed timely.
- Complete pre-admission assessments for new residents to ensure facility ability to meet medical needs, bed availability and compatibility with roommate.
- Facilitate internal and external marketing for the facility.
- Planned and implemented events and presentations to educate community members on all aspects of the home.
- Obtained Nursing Home Administrators License April 2009.
- Ensured Quality goals and measures were obtained daily.
- Worked with CMS and Mississippi State Department of Health to ensure guidelines and regulations were implemented, practiced and maintained on a daily basis.
Sales Manager
Belk Department Stores
Flowood, MS
10.2002 - 12.2007
- Implemented comprehensive sales plan to meet overall business objectives for account acquisition, revenue, and profit margins.
- Handled performance management and compensation decisions to recognize and motivate employees.
- Worked with department managers to meet staffing and resource levels for expected demands.
- Projected sales and identified less profitable areas by closely monitoring operations.
- Taught the sales team how to connect with customers and build long-term, productive relationships.
- Researched market trends and stayed current on customer preferences to better lead sales operations.
- Resolved customer complaints regarding sales and service.
Area Sales Manager
Dillards Department Stores
Ridgeland, MS
05.1990 - 10.2002
- Located and pursued business opportunities for company to consistently meet targets.
- Measured and analyzed key performance indicators and financial data to guide strategic planning.
- Reviewed operational records and reports to inform sales strategy.
- Resolved customer complaints regarding sales and service.
- Projected sales and identified less profitable areas by closely monitoring operations.
- Established ambitious quotas and helped each team member implement personalized plan to achieve targets.
- Counted daily cash, prepared deposits, and updated financial records with current totals.
Education
Bachelor of Science - Psychology, Minors in Business and Communications
Mississippi College
Clinton, MS05-1990
Skills
- Administration and Management
- Customer and Personal Service
- Personnel and Human Resources
- Judgment and Decision Making
- Outstanding Interpersonal Skills
- Successful Complex Problem Solving
- Management of Financial Resources
Timeline
Administrator
Pathways Management
02.2022 - Current
Licensed Nursing Home Administrator
Community Eldercare Services, LLC
10.2018 - 01.2022
Licensed Nursing Home Administrator
Mississippi State Veterans Home
09.2009 - 10.2018
Assistant Administrator/Materials Management Director
Yalobusha General Hospital and Nursing Home
12.2007 - 09.2009
Sales Manager
Belk Department Stores
10.2002 - 12.2007
Area Sales Manager
Dillards Department Stores
05.1990 - 10.2002
Bachelor of Science - Psychology, Minors in Business and Communications
Mississippi College