Amanda V. Carlson
13633 Keighly St El Paso,Texas
Summary
Dedicated individual with a history of meeting company goals and utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance job duties. Hardworking, passionate, and have strong organizational skills. Eager to work and ready to help achieve job goals. Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude and willing to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Correctional Monitor
Corecivic Community Corrections
06.2024 - Current
- Work 60 hours per week in a fast-paced, critical work environment
- Handle emergency situations calmly under pressure while utilizing crisis intervention techniques to maintain order within the facility.
- Manage high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Enhanced inmate and staff safety by thoroughly searching and confiscating contraband from inmates, cells, and common areas.
- Prevent illegal drugs and substances from entering the facility by conducting thorough inspections and body searches
- Skilled perimeter patroller in the identification of threatening situations, such as acts of terrorism, sabotage, espionage, theft and violence
- Maintain a safe and secure environment by patrolling, conducting inmate counts, searches, and room inspections; proficient in various search techniques
- Implement effective emergency response plans during crisis situations, minimizing harm to staff and inmates.
- Administer life-saving reversal medications and perform life-saving measures for drug overdoses and other health emergencies.
- Perform guard services at facility to ensure the protection of life and government property
- Assist and conduct drug urinary analysis testing for inmates
- Conduct breathalyzer tests on inmates
- Utilize narcotic testing kits to identify different drugs
- Manage transport of inmates to appointments, work duties or medical emergencies while maintaining 100% accountability at all times
- Conduct inmate intakes, discharges, and check-outs as per policy
- Execute warrants by contacting local law enforcement
- Ensure compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Amazon Employee
Amazon
11.2023 - 03.2024
- Possess excellent verbal and written communication skills to effectively interact with team members and read and decipher work orders.
- Maintained physical strength and stamina to be able to work the 45-hour, fast-paced week. As an Amazon warehouse associate, one is required to move objects or goods from one place to another, which also involves standing for more than 10 hours a day.
- Pay close attention to detail since one must be able to locate, extract, and pack merchandise from certain shelves and storage areas.
- Obtained exceptional computer skills to enable me to utilize relevant computer software that is used to store and maintain inventory records.
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Performed daily cycle counts and audits to maintain accurate inventory records.
- Responded quickly to any emergency situations that may arise in the store environment.
Customer Service Representative
Walmart
07.2017 - 08.2018
- Worked 38 hours in a fast-paced job environment.
- Customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Cross-trained and provided backup support for organizational leadership.
- Putting others before myself and leading and motivating a team of staff to ensure they're giving the best customer service possible.
- Help build good customer relations, arrange staff meetings, handle complaints, and sort security issues.
- Entrusted with financial responsibilities. Dealt with large sums of money and ensured every dollar was accounted for.
- Helped train and ensure new employees were doing their job to the best of their abilities
Education
Bachelor of Science - Homeland Security
Columbia Southern University
06.2026
High School Diploma -
J.M Hanks High School
06.2019
Skills
- Bilingual; fluent in English and Spanish
- Emergency Response
- Incident Reporting
- Multitasking
- Conflict Resolution
- Excellent Communication
- CPR/First Aid certified
- Search and seizure procedures
- CCTV Monitoring
- Crisis intervention training
- Suicide Prevention
- Urinary Analysis, breathalyzer, and narcotic testing
Languages
Spanish
Native or Bilingual
Timeline
Correctional Monitor
Corecivic Community Corrections
06.2024 - Current
Amazon Employee
Amazon
11.2023 - 03.2024
Customer Service Representative
Walmart
07.2017 - 08.2018
Bachelor of Science - Homeland Security
Columbia Southern University
High School Diploma -
J.M Hanks High School