Amandeep Gupta

• Build an infrastructure program from scratch addressing Capacity Utilization, Privacy posture and Reliability of Dev
Infra tools catering to Meta products including Facebook, Instagram, Reality Lab and more.
• Implemented an Innovative solution for Async Tier resource which improved capacity utilization by 60x saving 12
million USD per year.
• Developed long-term vision and roadmap for a horizontal program impacting 35 tool teams and 7 product teams.
• Executed a Risk Assessment exercise impacting all DevInfra teams which shifted the capacity management
approach from reactive SEV resolution to proactive risk mitigation.
• Conducted customer surveys / interviews to gather feedback and reduced Demand Control task Turnaround time
by 50%.
• Defined KPIs/SLAs for infrastructure programs, utilized for senior leadership reporting and planning.
• Introduced OKR-based planning mechanism and facilitate planning for 2023 for core health team (200+ Engineers,
11+ teams)

• Managed Challenge as a Service (CaaS) project which modernized the MFA architecture and enhanced security
posture.
• Implemented Self Service Unlock (SSU) project which impacted 20M Customers as they can unlock their Suspicious
account without calling customer service. (Especially in a Covid Pandemic timeline.)
• Provided feedback to development/test teams/operations to improve system design efficiency and reliability.
• Fostered strong relationships and maintain communication with technical and non-technical stakeholders at
various levels, both internal and external.
• Designed and implemented Toll Gate review process for 8 Scrum teams reducing P1 SEVs by ~40% and better
release management.
• Executed Biometric Authentication (TouchID & FaceID) for Chase Mobile Application impacting all Chase mobile
customers.

• Gathered business requirements, translated them into technical requirements along with suggesting high-level
design solutions for EMX (Exchange Message system) product.
• Coordinated and supervised the User Acceptance phase to ensure bug-free product releases.
• Defined short-term and long-term goals for projects, overseeing multiple projects and integration.
• Built alignment with cross functional Stakeholders by setting up Rhythm of Business following Agile Methodology.

• Managed a team of 15+ software engineers across various locations in the US and abroad.
• Identify and address risks, developing contingency plans and strategies to mitigate them.
• Provided mentoring and guidance on automation and manual practices to new hires and junior software engineers regularly.
• Developed a framework feature for generating an aggregated report of regression results for leadership team.
• Architected a service virtualization tool using WireMock for end-to-end workflow connectivity.
• Analyzed the results of Functional Testing, Performance Testing and Pen testing to generate remediation plan and
risk acceptance plan.