Summary
Overview
Work History
Education
Skills
Timeline
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Amandina M. Gomez

Austin,TX

Summary

Dynamic leader with a proven track record at Community Care, excelling in strategic planning and team collaboration. Enhanced operational efficiency and client satisfaction through innovative problem-solving and effective contract management. Cultivated high-performing teams, driving employee engagement and retention while achieving significant cost savings and improved service quality.

Overview

35
35
years of professional experience

Work History

Director of Dental Operations

Community Care
03.2009 - 11.2023
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Enhanced stakeholder satisfaction with timely and transparent communication strategies.
  • Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
  • Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
  • Optimized inventory management to minimize costs and ensure product availability.
  • Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
  • Improved team morale and productivity by implementing comprehensive professional development program.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reported issues to higher management with great detail.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Business Manager

City of Austin Primary Care - Austin Travis County
10.1989 - 02.2009
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.

Site Program Manager

Seton Medical Center - Good Health School Westlake
04.1989 - 09.1990
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.

Education

Bachelor of Administration - Health Care Administration

The College of Health Care Professions
TX
06-2027

Project Management -

University of Texas At Austin
Austin, TX
04-2026

High School Diploma -

David Crockett High School
Austin, Tx.
05-1985

Skills

  • Strategic planning
  • Collaborative decision-making
  • Operational efficiency management
  • Employee recruitment and retention strategies
  • Financial management
  • Knowledge of legal regulations
  • Talent acquisition
  • Contract management
  • Non-profit management
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Team collaboration
  • Leadership development
  • Coaching and mentoring
  • Client relation and conflict resolution
  • Risk management
  • Performance management and improvement
  • Process improvement
  • Vendor relationship management
  • Teamwork and collaboration
  • Process improvements
  • Service excellence
  • Conducting performance reviews

Timeline

Director of Dental Operations

Community Care
03.2009 - 11.2023

Business Manager

City of Austin Primary Care - Austin Travis County
10.1989 - 02.2009

Site Program Manager

Seton Medical Center - Good Health School Westlake
04.1989 - 09.1990

Bachelor of Administration - Health Care Administration

The College of Health Care Professions

Project Management -

University of Texas At Austin

High School Diploma -

David Crockett High School

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Amandina M. Gomez