AMANDIO KAWANGA NUPI
Moscow,Russia
Summary
Versatile Trilingual Customer Support Specialist with a track record of enhancing customer satisfaction at 1xbet through expert resolution of complex issues in Portuguese, English, and Russian. Demonstrated proficiency in CRM software and a knack for rapid learning, significantly improving support efficiency. Skilled in both technical support and fostering positive customer interactions, embodying a blend of technical acumen and exceptional communication skills.
Overview
5
5
years of professional experience
Work History
Trilingual Customer Support Specialist
1xbet
Moscow, Russia
03.2021 - 09.2024
- Provided support in Portuguese, English, and Russian, assisting users with account and service issues.
- Monitored customer activities, conducted initial diagnostics, and resolved queries via chat, emails and phone.
- Analyzed data and statistics for customer behavior insights, improving support efficiency.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Provide IT support to 1xbet internal employees, handling hardware/software issues, and managing IT peripherals.
Customer Service Representative
Telecontacto
Moscow, Russia
01.2020 - 02.2021
- Supported inbound and outbound call operations for a large client base, providing detailed information on product specifications, payment methods, and order processing.
- Utilized CRM tools to track customer inquiries, maintain client records, and facilitate issue escalation to ensure customer needs were met.
- Supported sales team members to drive growth and development.
Call Center Agent
MonitorDirect
Saint Petersburg, Russia
08.2019 - 12.2019
- Handled high call volumes in a fast-paced environment, providing consistent and accurate information on services, policies, and troubleshooting steps.
- Conducted surveys and gathered customer feedback to support data-driven service improvements.
- Participated in training sessions on communication best practices, leading to enhanced client interactions and improved service metrics.
Education
Master of Science - MINING AND OIL PRODUCTION
02-2024
Associate of Science - Postgraduate In Programming (Python )
02-2024
Skills
- Proficiency in Windows, macOS, and Microsoft Office Suite
- Experience with ticketing systems and customer support across on-site, chat, email, and phone channels
- Proficient in CRM tools, customer interaction, and troubleshooting
- Live chat support
- Ticket management
- Email management
- Sales Support
- CRM Software
- Online Chat Support
- Help Desk Support
- User Training
- Remote Technical Support
- Technical Support
- CSS
- HTML
Languages
Portuguese
Native/ Bilingual
English
Professional
Russian
Full Professional
Spanish
Limited
Timeline
Trilingual Customer Support Specialist - 1xbet
03.2021 - 09.2024
Customer Service Representative - Telecontacto
01.2020 - 02.2021
Call Center Agent - MonitorDirect
08.2019 - 12.2019
UNIVERSITY OF SCIENCE AND TECHNOLOGY (MISIS) - Master of Science, MINING AND OIL PRODUCTION
University Misis - Associate of Science, Postgraduate In Programming (Python )
Similar Profiles
DIDIER IBANGA Customer Relation MDIDIER IBANGA Customer Relation M
Customer Relations Manager at 1XBETCustomer Relations Manager at 1XBET
SAMUEL FEMISAMUEL FEMI
Affiliate Marketer at 1XBETAffiliate Marketer at 1XBET
Priteshkumar Asodariya Priteshkumar Asodariya null
Influener Marketing Executive at Freelancer with 1xBetInfluener Marketing Executive at Freelancer with 1xBet