Seliesse Rivera
Seminole,OK
Summary
Organized and dedicated Administrative professional with experience in customer service, data entry, and office management. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Sales Support Specialist
Bath and Body Works, Limited Brands
05.2024 - Current
- Deliver a friendly and efficient cash wrap experience
- Reinforce customer buying decisions at checkout
- Recover merchandise on the sales floor
- Replenish merchandise to brand standards
- Process merchandise to be sales floor ready and maintain the back room
- Assist with other projects as needed including floorset and shipment processing
- Abide by policies and procedures as advised
- Abide by Asset Protection and safety messages in daily operations
ADMINISTRATIVE ASSISTANT
Total Quality Logistics
10.2023 - 03.2024
- Managed and maintained the Metro Group Sales manager's schedule and completed monthly expense reports for (8) Group sales managers
- Greeted and escorted job applicants through their onsite interviews
- Assisted in onboarding new employees, providing training materials, coordinating orientation schedules, and completing I-9 documents to ensure a smooth integration into the team.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported the onsite marketing specialist with events and employee engagement
- Reported all maintenance issues to the facilities department and property manager.
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Enhanced communication within the office, establishing a weekly newsletter summarizing key updates and achievements.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies
- Maintained inventory of office supplies and placed orders.
ADMINISTRATIVE ASSISTANT
Rooms To Go
03.2023 - 10.2023
- Supported sales associates, customers, and store management in daily operations
- Processed payments and finance applications
- Utilized a multi-line phone system to Answer delivery questions, assist with customer care issues, warranty/company policies/procedures
- Scanned and filed documentation for financial accounts, financial reports, Take-as-is orders.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in the preparation of daily financial reports, and cash deposits and balanced the cash box.
STYLE CONSULTANT-SEASONAL
Target
09.2022 - 12.2022
- Maintained product availability by keeping the sales floor replenished and organized and creating visually appealing merchandise displays to showcase current trends
- Executed revisions, sales plans, and planograms for defined categories
- Accurately executed backroom fills, including backroom inventories
- Supported guest services such as backup cashier, order pick up (OPU), and Drive-up (DU).
- Greeted all clients with warm smile and asked open-ended questions to better understand their needs.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
INSIDE SALES REPRESENTATIVE-FACTORING SOLUTIONS
Loves Travel Stops & Country Stores- Loves Financial
03.2020 - 12.2021
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Successfully acquired the business of over 100 New Trucking companies and helped them obtain factoring services (Funding)
- Used CRM software to maintain detailed contact logs and account records.
- Conducted cold calls, handled direct email, and performed other lead generation activities by using the provided list of prospects (leads)
- Closed sales through effective presentation of financial products, pricing, benefits, bundling of products, and negotiations
- Worked with an internal team of credit underwriters to structure funding solutions that benefited both the prospective factoring client and Love's
- Assisted the operations team in providing a smooth and efficient onboarding experience for new clients.
FINE JEWELRY SALES ASSOCIATE
JCPenney
07.2019 - 03.2020
- Provided Customer Service & educate customers about product
- Participated in all Merchandise Transfer Out (MTO), Return to Vendor, Return to Warehouse and Defective Merchandise Transfer Out activities
- Consistently met established performance standards for the company's credit card application (iCAP) program, product and service sales.
Education
Bachelors of Arts - Criminal Justice
University of Central Oklahoma
Edmond, OK12.2019
Bachelor of Science - Forensic Science
University of Central Oklahoma
Edmond, OK12.2019
Skills
- Microsoft Office Suite
- Microsoft Teams
- Microsoft Outlook
- Adobe Acrobat
- Windows/MacOS
- Salesforce software proficiency
- CRM software proficiency
- Chrome River software proficiency
- Graphic Design- Canva
- Remote work experience
- Customer Service
- Data Entry
- Computer Proficiency
- Scheduling and calendar management
- New Hire Onboarding
- New Hire Orientation
Timeline
Sales Support Specialist
Bath and Body Works, Limited Brands
05.2024 - Current
ADMINISTRATIVE ASSISTANT
Total Quality Logistics
10.2023 - 03.2024
ADMINISTRATIVE ASSISTANT
Rooms To Go
03.2023 - 10.2023
STYLE CONSULTANT-SEASONAL
Target
09.2022 - 12.2022
INSIDE SALES REPRESENTATIVE-FACTORING SOLUTIONS
Loves Travel Stops & Country Stores- Loves Financial
03.2020 - 12.2021
FINE JEWELRY SALES ASSOCIATE
JCPenney
07.2019 - 03.2020
Bachelors of Arts - Criminal Justice
University of Central Oklahoma
Bachelor of Science - Forensic Science
University of Central Oklahoma
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