Rannecia Williams
Jackson,MS
Summary
- Experienced in accurately entering large amounts of information into databases
- Knowledgeable in correctly following instructions and procedures
- Excellent communication and interpersonal skills
- Able to work independently and in a team environment
- Trained in maintaining UpToDate records and filing systems
- Skilled in using various office equipment, including computers, scanners, and fax
- 15 years of customer support and specialization of maintaining metrics, resolving complex situations and improvement of customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Support Specialist
Rightworks Inc.
Hampstead, NH
10.2024 - Current
- Provided exceptional customer service support to clients, addressing inquiries and resolving issues in a timely manner
- Maintained up-to-date knowledge of product offerings, promotions, and company policies to effectively address customer needs
- Utilized CRM software to track customer interactions, update account information, and document relevant details for future reference
- Participated in regular team meetings to discuss best practices for improving overall customer satisfaction ratings
Data Entry Clerk/ Client Support
Webster Bank
New York, NY
02.2022 - 08.2023
- Prepares, compiles, and sorts of documents for data entry
- Performs high-volume data entry using word processing, spreadsheet, database, or other computer software
- Transfer information from paper formats into computer files using keyboards, data recorders, or optical scanners
- Handle confidential information and data
- Maintain database by entering new and updated customer and account information
- Any additional tasks such as performing general office duties like filing documents, answering phones, and ordering supplies
Appointment Scheduler/ Data Entry Clerk
Superhuman Prospecting
New York, NY
11.2020 - 02.2022
- Ranked top 10 most honorable employee and promoted to different position
- Developed an extensive customer database using sales and marketing techniques
- Contacted potential customers and successfully converted them into new customers
- Researched and identified new sales opportunities and markets
- Maintained accurate records of sales activities and customer interactions
- Processed and entered customer data into the system accurately and efficiently
- Analyzed customer needs and identified solutions to increase customer satisfaction
IRS CSR - Customer Service Representative
Startek
Greenwood Village, CO
01.2018 - 06.2020
- Provided comprehensive customer support, including responding to inquiries and addressing customer needs in a timely manner
- Resolved customer inquiries and complaints efficiently and effectively
- Tracked customer feedback and provided reports to management
- Developed and implemented customer service policies and procedures
- Analyzed customer service trends and provided feedback on areas for improvement
- Specialist
- Developed and maintained positive relationships with customers by responding to inquiries promptly and professionally
Education
Undergraduate - Criminal Justice
Colorado Technical University
01.2025
Biology -
Jackson State Universit
04.2015
HS Diploma -
Forest Hills High School
05.2013
Skills
- Typing
- Linux
- Organizational skills
- Office experience
- Databases
- Software troubleshooting
- Attention to detail
- Strong organizational skills
- Customer service skills
- Word Processing
- Active Directory
- Google Suite
- DNS
- Troubleshooting and error resolution
- Banking
- Time management
- Troubleshooting
- Confidentiality
- Research
- Customer service
- Microsoft Outlook
- Network Support
- VPN
- Computer Networking
- Sales
- VMWare
- Critical thinker
- The ability to use email in a professional setting
- Accounting
- Collaboration and teamwork
- Microsoft Windows Server
- System Administration
- Communication skills
- Strong verbal and written communication skills
- LAN
- Google Docs
- Data organization and sorting
- Microsoft Windows
- Desktop Support
- Knowledge of Microsoft Office and Excel
- Multi-tasking
- Excellent typing and computer skills
- Microsoft Word
- Leadership
- Remote Access Software
- Time management and organization
- Operating Systems
- Technical Support
- Help Desk
Certification
- CompTIA Network+
- Driver's License
Personal Information
Authorized To Work: US for any employer
Timeline
Sales Support Specialist
Rightworks Inc.
10.2024 - Current
Data Entry Clerk/ Client Support
Webster Bank
02.2022 - 08.2023
Appointment Scheduler/ Data Entry Clerk
Superhuman Prospecting
11.2020 - 02.2022
IRS CSR - Customer Service Representative
Startek
01.2018 - 06.2020
Undergraduate - Criminal Justice
Colorado Technical University
Biology -
Jackson State Universit
HS Diploma -
Forest Hills High School
- CompTIA Network+
- Driver's License