Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Rannecia Williams

Jackson,MS

Summary

  • Experienced in accurately entering large amounts of information into databases
  • Knowledgeable in correctly following instructions and procedures
  • Excellent communication and interpersonal skills
  • Able to work independently and in a team environment
  • Trained in maintaining UpToDate records and filing systems
  • Skilled in using various office equipment, including computers, scanners, and fax
  • 15 years of customer support and specialization of maintaining metrics, resolving complex situations and improvement of customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Support Specialist

Rightworks Inc.
Hampstead, NH
10.2024 - Current
  • Provided exceptional customer service support to clients, addressing inquiries and resolving issues in a timely manner
  • Maintained up-to-date knowledge of product offerings, promotions, and company policies to effectively address customer needs
  • Utilized CRM software to track customer interactions, update account information, and document relevant details for future reference
  • Participated in regular team meetings to discuss best practices for improving overall customer satisfaction ratings

Data Entry Clerk/ Client Support

Webster Bank
New York, NY
02.2022 - 08.2023
  • Prepares, compiles, and sorts of documents for data entry
  • Performs high-volume data entry using word processing, spreadsheet, database, or other computer software
  • Transfer information from paper formats into computer files using keyboards, data recorders, or optical scanners
  • Handle confidential information and data
  • Maintain database by entering new and updated customer and account information
  • Any additional tasks such as performing general office duties like filing documents, answering phones, and ordering supplies

Appointment Scheduler/ Data Entry Clerk

Superhuman Prospecting
New York, NY
11.2020 - 02.2022
  • Ranked top 10 most honorable employee and promoted to different position
  • Developed an extensive customer database using sales and marketing techniques
  • Contacted potential customers and successfully converted them into new customers
  • Researched and identified new sales opportunities and markets
  • Maintained accurate records of sales activities and customer interactions
  • Processed and entered customer data into the system accurately and efficiently
  • Analyzed customer needs and identified solutions to increase customer satisfaction

IRS CSR - Customer Service Representative

Startek
Greenwood Village, CO
01.2018 - 06.2020
  • Provided comprehensive customer support, including responding to inquiries and addressing customer needs in a timely manner
  • Resolved customer inquiries and complaints efficiently and effectively
  • Tracked customer feedback and provided reports to management
  • Developed and implemented customer service policies and procedures
  • Analyzed customer service trends and provided feedback on areas for improvement
  • Specialist
  • Developed and maintained positive relationships with customers by responding to inquiries promptly and professionally

Education

Undergraduate - Criminal Justice

Colorado Technical University
01.2025

Biology -

Jackson State Universit
04.2015

HS Diploma -

Forest Hills High School
05.2013

Skills

  • Typing
  • Linux
  • Organizational skills
  • Office experience
  • Databases
  • Software troubleshooting
  • Attention to detail
  • Strong organizational skills
  • Customer service skills
  • Word Processing
  • Active Directory
  • Google Suite
  • DNS
  • Troubleshooting and error resolution
  • Banking
  • Time management
  • Troubleshooting
  • Confidentiality
  • Research
  • Customer service
  • Microsoft Outlook
  • Network Support
  • VPN
  • Computer Networking
  • Sales
  • VMWare
  • Critical thinker
  • The ability to use email in a professional setting
  • Accounting
  • Collaboration and teamwork
  • Microsoft Windows Server
  • System Administration
  • Communication skills
  • Strong verbal and written communication skills
  • LAN
  • Google Docs
  • Data organization and sorting
  • Microsoft Windows
  • Desktop Support
  • Knowledge of Microsoft Office and Excel
  • Multi-tasking
  • Excellent typing and computer skills
  • Microsoft Word
  • Leadership
  • Remote Access Software
  • Time management and organization
  • Operating Systems
  • Technical Support
  • Help Desk

Certification

  • CompTIA Network+
  • Driver's License

Personal Information

Authorized To Work: US for any employer

Timeline

Sales Support Specialist

Rightworks Inc.
10.2024 - Current

Data Entry Clerk/ Client Support

Webster Bank
02.2022 - 08.2023

Appointment Scheduler/ Data Entry Clerk

Superhuman Prospecting
11.2020 - 02.2022

IRS CSR - Customer Service Representative

Startek
01.2018 - 06.2020

Undergraduate - Criminal Justice

Colorado Technical University

Biology -

Jackson State Universit

HS Diploma -

Forest Hills High School
  • CompTIA Network+
  • Driver's License
Rannecia Williams