Angela L. Cerceo
Myrtle Beach,SC
Summary
Dynamic Sales Support Specialist with a proven track record at Total Filtration Services, excelling in client relationship building and order processing. Adept at utilizing MS Office and inventory management systems to enhance operational efficiency. Recognized for problem-solving abilities and fostering strong vendor communications to drive customer satisfaction and repeat business.
Overview
19
19
years of professional experience
Work History
Sales Support Specialist
Total Filtration Services, Inc.
Myrtle Beach, SC
04.2019 - Current
- Managed customer inquiries and provided timely product information.
- Coordinated order processing and ensured accurate documentation.
- Collaborated with sales teams to prepare proposals and presentations.
- Maintained customer relationship management system for accurate data entry.
- Communicated with vendors to resolve product availability issues.
- Participated in weekly team meetings to discuss strategies for achieving goals.
- Answered customer inquiries regarding products, pricing, and availability.
- Developed relationships with key clients to ensure satisfaction and repeat business.
- Generated quotes for customers based on their individual needs.
- Followed-up with sales teams and customers with complex issues to coordinate resolutions.
- Maintained positive brand identity, leveraging strategic customer relation initiatives to promote affirmative relationships with clients and partners.
Distribution Manager
Total Filtration Services, Inc.
03.2011 - 05.2019
- Managed daily operations of distribution center for Total Filtration Services.
- Coordinated inventory levels to ensure timely product availability and accuracy.
- Oversaw shipping and receiving processes to maintain efficient workflows.
- Implemented safety protocols to protect staff and reduce workplace hazards.
- Trained and mentored staff on operational procedures and best practices.
- Collaborated with suppliers to streamline procurement and delivery schedules.
- Utilized inventory management systems for tracking stock levels effectively.
- Supported senior leadership by accurately reporting monthly and annual sales, P&L and staff efficiency reports.
- Streamlined operational efficiencies by hiring and training staff to drive growth initiatives.
- Developed standard operating procedures for improved distribution efficiency.
- Managed the daily activities of distribution staff, providing guidance and support when needed.
- Prepared shipping documents such as bill of lading, invoices and packing slips.
- Supervised activities of workers engaged in receiving, storing, testing, and shipping products to maintain operational efficiency.
Customer Service Representative
Total Filtration Services, Inc.
Sterling, VA
11.2010 - 03.2011
- Assisted customers with inquiries regarding filtration products and services.
- Processed orders and maintained accurate customer records in the database.
- Resolved customer complaints efficiently to ensure satisfaction and retention.
- Collaborated with team members to improve service delivery and response times.
- Educated customers on product features and benefits during interactions.
- Coordinated with logistics to track shipments and update customers accordingly.
- Monitored service requests and prioritized based on urgency and customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Warehouse Associate
Total Filtration Services, Inc.
Sterling, VA
08.2010 - 11.2010
- Organized inventory to ensure efficient storage and retrieval.
- Loaded and unloaded shipments with attention to safety protocols.
- Maintained cleanliness and organization of work areas and equipment.
- Collaborated with team members to streamline workflow processes.
- Inspected incoming materials for quality and accuracy before storage.
- Utilized warehouse management system for tracking inventory movements.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Teaching Assistant/Substitute Teacher
Loudoun County Public Schools
04.2006 - 08.2010
- Assist in the educational and social development of students under the direction and guidance of the class teachers.
- Provide support for individual students inside and outside the classroom to enable them to fully participate in activities.
- Work with other professionals, such as speech therapists and occupational therapists, as necessary.
- Support students with emotional or behavioral problems and help develop their social skills.
- Prepare and present displays of students' work.
- Support class teachers in photocopying and other tasks in order to support teaching.
- Undertake other duties from time to time as the head teacher requires.
- Provided instructional and clerical support for classroom teachers, allowing teachers more time for lesson planning and teaching.
- Tutored and assisted children in learning class material using the teacher's lesson plans, providing students with individualized attention.
- Supervised students in the classroom, schoolyard, and hallways, and on field trips.
- Graded papers, set up equipment, and helped prepare materials for instruction.
Education
Business Management -
Strayer Business College
Ashburn, VA01.1994
Business Management -
Northern Virginia Community College
Sterling, VA01.1992
Skills
- Typing 95 WPM
- Windows
- MS Office (Word, Excel, PowerPoint)
- Citrix
- CorelDraw
- Navision
- CSD
- Zendesk
- Order processing
- Client relationship building
- Product knowledge
- Inventory management
- Proposal preparation
- Customer relationship management
- Sales support coordination
- Vendor communication
- Team collaboration
- Attention to detail
- Order fulfillment
- Shipping logistics
- Team leadership
- Problem solving
- Training and development
References
References available upon request.
Timeline
Sales Support Specialist
Total Filtration Services, Inc.
04.2019 - Current
Distribution Manager
Total Filtration Services, Inc.
03.2011 - 05.2019
Customer Service Representative
Total Filtration Services, Inc.
11.2010 - 03.2011
Warehouse Associate
Total Filtration Services, Inc.
08.2010 - 11.2010
Teaching Assistant/Substitute Teacher
Loudoun County Public Schools
04.2006 - 08.2010
Business Management -
Strayer Business College
Business Management -
Northern Virginia Community College