Hector Rodriguez
Bacliff Tx,Texas
Summary
Expert professional with superb customer service skills and strong background meeting customer needs. Stays on top of continuous customer demands with expertise in call control and issue resolution. High-performing and adaptable in dealing with dynamic needs of ever-changing sales environments.
Overview
2024
2024
years of professional experience
Work History
Sales Support Specialist
Adecco
Houston , Texas
03.2021 - 07.2023
- Developed customer segmentation strategies for CRM to maximize marketing efforts.
Cashier Team Lead
Red River BBQ & Grill
League City , Texas
10.2019 - 01.2021
- Assisted cashiers with resolving customer complaints and inquiries.
- Trained new cashiers on proper use of registers and store policies.
- Understood and followed oral and written directions.
Customer Service Representative
Lincoln Financial
Houston , Texas
- Delivered exceptional customer service in both English and another language
- Handled all incoming calls promptly and professionally
- Assisted in resolving issues faced by customers with online accounts
Education
High School Diploma -
Clear Falls High School
League City, TX05-2021
Skills
- Complaint resolution
- Business Development
- Customer Order Management
- Microsoft Office expertise
- Sales strategy development
- Customer Relationship Management
- Fluent Spanish Speaker
- Advanced English Communication
- Typing Speed: 35 Words Per Minute
Affiliations
- Play soccer and tennis in my free time
- I like to trade stocks
Accomplishments
- Spelling bee winner 2013
- Varsity top scorer
Languages
English
Professional
Spanish
Professional
Timeline
Sales Support Specialist
Adecco
03.2021 - 07.2023
Cashier Team Lead
Red River BBQ & Grill
10.2019 - 01.2021
Customer Service Representative
Lincoln Financial
High School Diploma -
Clear Falls High School
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