Della Kemp

Work History

Project Manager

SCAN Health Plan

09.2024 - 12.2024

Coordinated the planning, execution, and delivery of projects within General Management
Worked closely with General Managers and cross-functional leaders on executing 2025 AEP critical activities, manage resources, mitigate risks, and drive successful outcomes
Established effective communication among team members for enhanced collaboration and successful project completion.
Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Analyzed project performance data to identify areas of improvement.
Developed strong relationships through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
Identified plans and resources required to meet project goals and objectives.
Prepared detailed reports on project status, ensuring transparency and alignment with objectives.
Fostered culture of continuous improvement, identifying lessons learned and best practices.
Promoted innovation, encouraging exploration of new tools and methodologies to enhance project outcomes.
Streamlined processes for project materials, reducing wait times and avoiding potential delays.
Enhanced project delivery times by streamlining communication channels between development and operations teams.
Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Maintained open communication by presenting regular updates on project status.

Activity Coordinator

Humana Inc.

01.2020 - 07.2024

Developed customized activity plans for diverse groups ensuring inclusivity and accessibility for all participants.
Planned, promoted and coordinated monthly calendar programs to provide members with a variety of activities, including coordination with non-Humana partners.
Ensured the day-to-day operations of the Center met participant needs and performed administrative/clerical/operational/customer support/computational tasks.
Developed partnerships with external vendors and suppliers to obtain increase engagement and quality products and services.
Proactive Outreach calling to drive first time visitor engagement.
Provided and implemented local markets with best practices and initiatives to help optimize the in center and virtual calendar that prioritized and drove health outcomes.
Cultivated strong and genuine relationships with customers to build loyalty and repeat business.
Boosted event attendance by effectively marketing and promoting activities to the community through various channels.
Optimized use of CRM database to accurately implement codes with tools provided to understand track visitor's engagement; regular audits.
Maintained open lines of communication between staff members to ensure seamless coordination of all aspects of the programming process.
Streamlined administrative processes, improving efficiency in scheduling, enrollment, and record-keeping tasks.
Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
Created and maintained detailed reports of daily, weekly and monthly operations.
Greeting members and verifying insurance coverage and eligibility, reviewing new member registration, and entering in new member information into the database system.
Maintained and ordered supplies for activities.

Certified Substitute Teacher

Mesa Unified School District

08.2017 - 01.2020

Certified substitute for kindergarten through 12th Grade.
Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.

Operations Coordinator

Arizona Coalition for Military Families

06.2016 - 04.2017

Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
Coordinated and managed statewide training and meetings.
Streamlined operations by implementing efficient processes and procedures.
Key player in annual statewide symposium; developed and coordinated a discussion on Exercise, Sleep & Nutrition; Planning team member and subject matter expert (SME) on discussion panels, managed registration pre/during/post event.
Assisted veterans and their families by connecting them to the appropriate resources.
Managed housing allowance stipend for multiple AmeriCorps Vistas/Internships.
Created and managed training events in registration database (Eventbrite).
Survey data entry, Survey Monkey.
Created and edited training flyers.
Maintained main calendar and email inbox; daily shipments and ordered all office supplies.

Business Development Assistant

MIRACORP, Inc.

03.2015 - 03.2016

Researched Federal business opportunities
Supported proposal development process, contributing to an increase in awarded contracts.
Provided administrative support to the Business Development team, streamlining processes for increased efficiency.
Evaluated competitor activities for insight into industry best practices and areas of opportunity for differentiation.
Coordinated trade show participation and participated in networking events to establish new connections and expand professional relationships.
Functioned as the Assistant Field Security Officer (AFSO); provided security briefings; maintained files.
Recruiting: managed project specific recruiting, testing, and interviewing; developed and updated job descriptions; prepared, posted, and monitored job postings to JAZZ (recruiting database) and other recruiting websites; conducted salary surveys.

Program and Project Specialist

Department of Emergency & Military Affairs - Division of Emergency Management

09.2004 - 02.2012

Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
Maintained detailed documentation of project progress, facilitating smooth handovers and seamless transitions between phases.
Championed best practices in project management across the organization through training sessions, workshops, or other knowledge-sharing initiatives.
Analyzed and guided individualized employee requirements; developed unique training records for each section/grade level/employee track and taught specialized classes to employees.
Planned/Coordinated/Led annual instructor workshops throughout the state.
Liaison between the State, instructors, students, and academic institutions on issues related to policies, procedures, transcripts/certificates evaluations and applications.
Prepared monthly reports to the Director of ADEM.
Coordinated statewide FEMA (Federal Emergency Management Agency) training for the State of Arizona.
Served as Public Information staff in the State Emergency Operations Center and/or Joint Information Center during State Emergencies; Information Dissemination position or Media Coordinator position.
Recruited, managed, and scheduled 145+ Adjunct Instructors/SMEs/Volunteers.
Provided information and collaborated with Grants/Finance Specialist for training expenditures.
Responsible for entering and maintaining training events in ERMA (Event Registration and Management Application System); printing and making any changes to student transcripts; responding to student questions related to registering, course prerequisites and eligibility.
Prepared and disseminated course rosters, agendas, evaluations, instructor contracts and biographical sketches.
Created and maintained instructor and employee filing and tracking systems.
Drove successful project completion, maintaining strict adherence to budget constraints.

Operations Manager

Pascal Communications, Inc.

09.2002 - 09.2004

Coordinated all in-house duplication orders in relation to quoting, inventory, production, and shipments.
Designed and created print artwork for mass replication.
Customer service representative for all customer orders online, phone and in person walk-ins.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Managed Accounts Receivable/Payables (A/R, A/P) along with payroll and benefits for all employees and disbursement of funds.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Updated and implemented employee Standard Operating Procedures manual and developed purchasing procedures.
Led hiring, onboarding and training of new hires to fulfill business requirements.

Summary

Overview

Work History

Project Manager

Activity Coordinator

Certified Substitute Teacher

Operations Coordinator

Business Development Assistant

Program and Project Specialist

Operations Manager

Education

Bachelor of Interdisciplinary Studies - Mass Communications and Dance Studies

Skills

Additional Experience Training

Work Preference

Work Type

Work Location

Important To Me

Military Experience

Work Availability

Timeline

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