Cody Leutner
McHenry,IL
Summary
A versatile professional with experience as a Sales Support Specialist, Tech Support Specialist, and 3D Animator. I excel in customer service, technical troubleshooting, and creative animation, combining skills from diverse roles. My adaptability, commitment to excellence, and passion for technology and creativity drive my contributions to innovative projects
Overview
9
9
years of professional experience
Work History
Sales Support Specialist
VisionTek Products, LLC
08.2022 - Current
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs
- Assisted customers with sales needs such as inventory and shipping questions
- Received and organized vendor samples for use by the sales team
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities
- Coordinated responses and resources to handle special client requests
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Recorded accurate and efficient records in customer database
- Attended monthly sales meetings and quarterly sales training
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
Technical Support Specialist
VisionTek Products, LLC
09.2021 - 08.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Documented support interactions for future reference
- Used ticketing systems to manage and process support actions and requests
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Managed high levels of call flow and responded to technical support needs
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Translated complex technical issues into digestible language for non-technical users
- Researched product and issue resolution tactics to address customer concerns
- Assisted with updating technical support best practices for use by the team
- Patched software and installed new versions to eliminate security problems and protect data
- Tested new software and hardware prior to deployment
- Offered assistance in implementing and developing training programs
- Installed, configured and maintained computer systems and network connections
- Developed and implemented preventive maintenance procedures.
3D Animator
Dark Catt Studios
09.2018 - 10.2019
- Conceptualized compelling 3D animations, visual effects and motion graphics for logos, symbols, backgrounds and special features
- Followed design guidelines, asset naming conventions and other technical constraints to produce results compliant with industry and platform standards
- Maintained comprehensive knowledge of character rigs, game animation pipelines, animation integration into game engines and current animation tools
- Resolved technical issues relating to rendering, streaming and memory management and supported comprehensive troubleshooting
- Worked with other artists, animators and programmers to execute projects on time and within budget constraints
- Worked closely with software engineers to produce final animations in formats for integration into game compilation
- Developed storyboards outlining animation plans
- Combined technical and artistic abilities to accomplish challenging animation objectives
- Created sequences under tight deadlines and seamlessly integrated with other components
- Authored gameplay, cinematic vignettes and ambient environmental animation to support level and stage goals
- Created lifelike characters with appropriate textures, shadows and features
- Researched how desired animations, movements and events would occur in real-world situations
- Used Maya to create computer-generated effects and simulations
- Designed mock-ups and simulations for review, finding and fixing animation problems
- Collaborated with other animators to create coherent images within scenes.
- Matched output to information obtained from director, cinematographer and other departments
- Simulated behaviors of objects by developing models
- Liaised with other departments to discuss ideas and create unified goals
- Implemented variables such as anticipation and impact for model development.
Server
Olive Garden
05.2016 - 09.2021
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests
- Resolved customer complaints promptly and professionally to maintain a positive reputation
- Explained menu items and suggested appropriate options for food allergy concerns
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash.
Lead Host
Olive Garden
05.2014 - 05.2016
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Answered customer questions about hours, seating, and menu information
- Accommodated special seating requests for guests to enhance satisfaction
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Game Animation Fundamentals & Character Animation -
Animation Mentor
Emeryville, CA08.2018
General Studies -
McHenry County College
Crystal Lake, IL05.2015
High School Diploma -
McHenry High School - West Campus
McHenry05.2013
Skills
- Sales Support
- Technical Support
- 3D Animation
- Data Entry
- Microsoft Office Suite
- Order Fulfillment: Amazon, eBay, Shop
- Computer Proficiency
- Sales Systems
Programs
Maya, MotionBuilder, Unreal Engine 4
Timeline
Sales Support Specialist
VisionTek Products, LLC
08.2022 - Current
Technical Support Specialist
VisionTek Products, LLC
09.2021 - 08.2022
3D Animator
Dark Catt Studios
09.2018 - 10.2019
Server
Olive Garden
05.2016 - 09.2021
Lead Host
Olive Garden
05.2014 - 05.2016
Game Animation Fundamentals & Character Animation -
Animation Mentor
General Studies -
McHenry County College
High School Diploma -
McHenry High School - West Campus
Similar Profiles
Ryan DarbroRyan Darbro
Technical Service and Support Manager at VisionTek Products LLCTechnical Service and Support Manager at VisionTek Products LLC
HARINE THIRUGNANAMHARINE THIRUGNANAM
IT Support Technician at VisionTek Canada Inc.IT Support Technician at VisionTek Canada Inc.
Mary HillMary Hill
Accounts Payable at TRM Innovative Hearth Products, LLC (Previously Innovative Hearth Products)Accounts Payable at TRM Innovative Hearth Products, LLC (Previously Innovative Hearth Products)
Jake Nitti-KuklaJake Nitti-Kukla
Auto Body Technician at The Dent Dr.Auto Body Technician at The Dent Dr.
Jacob ArriagaJacob Arriaga
Volunteer at Key ClubVolunteer at Key Club