Jordan R. Maiden
Vermilion,OH
Summary
Results-driven Sales Support Specialist with 8 years of experience in quote preparation, order management, CRM administration, and customer communication. Coordinated with sales teams and vendors to resolve issues, manage renewals, and maintain accurate Salesforce data. Demonstrates strong organizational skills and proactive follow-up in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Sales Support Specialist
TRG
Westlake, OH
05.2017 - 07.2025
- Supported senior sales representatives by preparing accurate quotes, processing orders, and managing customer follow-ups to facilitate seamless sales execution
- Liaised between sales, customers, vendors, and distributors to resolve pricing, availability, and fulfillment issues efficiently
- Maintained customer accounts, quotes, and orders in Salesforce with a strong focus on data accuracy
- Monitored open orders and communicated delivery timelines, backorders, and status updates to keep stakeholders informed
- Prepared renewal quotes and coordinated with internal teams for contract renewals
- Resolved post-order issues and customer concerns in a fast-paced, customer-focused environment
Order Entry Representative
Weston Brands
Independence, OH
08.2015 - 05.2017
- Processed customer orders via email, fax, and phone, ensuring high accuracy and efficiency
- Verified and resolved data discrepancies prior to order completion to maintain order integrity
- Communicated with customers on pricing issues, backorders, shipping delays, substitutions, and tracking information to enhance customer satisfaction
- Prepared commercial invoices for international shipments
- Utilized SalesPad, Great Plains, Volusion, Microsoft Word, Excel, and PowerPoint
Education
Bachelor of Arts - Communication Studies (Applied Communication)
Kent State University
Kent, OHSkills
- Sales support
- Quote & Order Management
- Salesforce CRM
- Customer Account Management
- Sales Forecasting
- Contract Renewals
- Issue resolution
- Data Accuracy
- Cross-Functional Collaboration
- Vendor coordination
- Customer Communication
Timeline
Sales Support Specialist
TRG
05.2017 - 07.2025
Order Entry Representative
Weston Brands
08.2015 - 05.2017
Bachelor of Arts - Communication Studies (Applied Communication)
Kent State University