Nicole Hurse
Charlotte,NC
Summary
Dynamic and results-driven sales support professional with a proven track record of enhancing sales operations and driving revenue growth. Possessing extensive experience in providing exceptional administrative and customer service support to sales teams!
Overview
28
28
years of professional experience
Work History
Sales Support Specialist
Charter Communications
03.2022 - Current
- Collaborated with sales team to ensure a smooth operation and customer satisfaction within the sales department
- Assisted in the preparation of sales proposals and contracts
- Coordinated with internal departments to ensure seamless order processing and delivery
- Maintained CRM database, updating order and customer information and sales activities
- Managed sales processes, resolved inquiries and facilitated communication between internal teams and sales.
Project Manager
Venture Group
03.2017 - 03.2022
- Overseed planning, execution and completion of projects within the organization
- Coordinated resources, set timelines and communicated with clients to ensure that projects met their objectives
- Tracked project progress against milestones and objectives
- Facilitated clear and effective communication within the project team and with stakeholders, including holding meetings and providing status updates.
Dedicated Account Representative
AT&T
01.1996 - 12.2016
- Developed relationships with clients to understand their business needs
- Managed all aspects of the clients account, including overseeing orders and identifying opportunities to promote additional products or services based on the needs of the business
- Served as a liaison between the client and internal teams
- Ensures client satisfaction and fostered long term relationships that contributed to the success of the company
- Proactively identified potential challenges and worked to resolve quickly and efficiently.
Education
High School Diploma -
West Mecklenburg High School
Charlotte, NC05.1992
Skills
- Proficient in Salesforce
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- Attention to detail and accuracy
- Ability to work independently and as part of a team
- Policies & Procedures
- Contract Management
- Order Management
- Sales Support
- CRM software proficiency
- Customer Relationship Management
- Sales strategy development
Timeline
Sales Support Specialist
Charter Communications
03.2022 - Current
Project Manager
Venture Group
03.2017 - 03.2022
Dedicated Account Representative
AT&T
01.1996 - 12.2016
High School Diploma -
West Mecklenburg High School
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