Amandrea Holmes
Columbus,Ohio
Summary
Experienced product management professional with a strong operations background, specializing in B2B multi-portfolio products and successfully leading initiatives from concept to launch. Thriving in fast-paced environments, expertise lies in driving customer engagement and implementing process automation. Proficient in SQL, Domo dashboards, and Jira, adept at leveraging data-driven insights to make informed decisions and drive business growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Product Operations Manager
Foxen
12.2022 - Current
- Enhanced process compliance by effectively implementing Jira Software, Confluence, Figma, and DOMO.
- Procured Product KPIs to ensure alignment with organizational goals, leading to more effective product planning and execution
- Recovered $500k in lost revenue through KPI monitoring and identifying process gaps.
- Managed intake and release tracking of feature requests across internal teams.
- Boosted satisfaction scores for Product updates by 75% through strategic use of demos.
- Implemented a structured ticket handling system that achieved up to 95% SLA adherence in resolution time.
- Facilitated regular lunch and learn sessions to inform teams about new tools, processes, and best practices.
- Created actionable dashboards within DOMO for enhanced business analyses.
- Work alongside Senior Leadership on planning product expansions and gathering user feedback.
- Work as liaison on the relationship between Product and CX teams to foster a culture of innovation and continuous improvement, often coaching and mentoring team members when needed.
- Championed process improvements through agile methodologies and GTM strategies leading to faster time-to-market for new products.
Product Owner
Foxen
09.2021 - 12.2022
- Acted as primary liaison among stakeholders, Engineering team, and Product group to guarantee timely delivery.
- Directed management of product backlogs and monitored projects, serving as Scrum Product Owner.
- Developed actionable frameworks by working with C-suite for successful execution of business initiatives.
- Developed strategies for product positioning and pricing, maximizing product profitability and aligning with market needs and organizational objectives
- Developed and launched second product at Foxen, advancing from initial concept to market-ready.
Account Manager
Foxen
03.2021 - 09.2021
- Monitored and communicated project progress within assigned portfolio, ensuring adherence to best practices and compliance with standards
- Trained staff on company processes to achieve targeted goals, contributing to strategic planning and development of operational platforms
- Tracked KPIs for portfolio management, assisting in forecasting for financial performance and budgetary planning
- Assisted in the onboarding and integration of new clients and their properties, ensuring effective resource allocation and timely project execution
Area Manager
BrightView Enterprise Solutions
03.2019 - 03.2021
- Facilitated seamless communication with top-tier accounts, including The Home Depot and UPS (CBRE).
- Maintain smooth internal and external client interfacing systems each day to ensure operational efficiency.
- Managed enhancement spending for top clients, currently exceeding $1.1 million against the 2020 budget year-to-date.
- Executed contracted tasks through collective efforts in varying team structures.
- Enhanced efficiency by training and assigning tasks to Account Admins.
Marketing Associate
State Farm
05.2018 - 03.2019
- Secured Life, Health, Property, and Casualty Licenses in compliance with Ohio state regulations.
- Played a key role in expanding client base through effective acquisition strategies.
- Crafted innovative marketing methods focused on improving sales techniques.
- Guided policyholders in managing risk tailored to family-specific needs.
Education
B.S. - Consumer Sciences
The Ohio State University
Columbus, OHSkills
- Operational Organization and Process Improvement (SOPs)
- Property & Causality Insurance Compliance
- Microsoft Suites
- Proficient in Excel
- Salesforce
- Azure Dev Ops
- Third Party Management Systems
- Property Management Systems
- Scrum & Agile Methodology
- Product Metrics Generation
- Dashboard Builds
- Competitor Analysis
- Figma
- SQL
- Jira Software
- Atlassian Service Management Trained Agent
- Confluence
- OpenAI
- DOMO
- Cross-Functional Collaboration
- Data-Driven Decision Making
- Product Roadmapping
- Product Launches
- User Acceptance Testing
- Product Positioning
- Stakeholder Management
Certification
- Property, Causality, Life and Health License, OH
- FCRA Data Furnisher Certification
Awards
- Employee of the Month, December 2019
- MVP Award, December 2022
- Top Fox Award, May 2024
- Teamwork Award, February 2025
Accomplishments
- Led a team of 7 engineers in the development of Foxen’s proprietary CRM.
- Recovered $550k in ARR by streamlining data management policies and executing a company wide data cleanup.
- Achieved on-time SLAs for the first time in company history by introducing Atlassian for Prod Support tasks.
Timeline
Product Operations Manager
Foxen
12.2022 - Current
Product Owner
Foxen
09.2021 - 12.2022
Account Manager
Foxen
03.2021 - 09.2021
Area Manager
BrightView Enterprise Solutions
03.2019 - 03.2021
Marketing Associate
State Farm
05.2018 - 03.2019
B.S. - Consumer Sciences
The Ohio State University