Amani B Duncan
OAK PARK,IL
Summary
Dynamic professional with extensive experience in customer service, excelling in problem-solving and communication. Proven ability to manage high-volume inquiries and ensure guest satisfaction. Skilled in Microsoft Office and data entry, with a BASAT license and food handling certification, consistently delivering exceptional service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Receptionist
Elgin Chrysler Dodge Jeep Ram
Streamwood, USA
01.2024 - 01.2025
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence.
- Greeted and welcomed visitors providing a positive first impression of the company.
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments.
- Responded to inquiries from internal staff members regarding office operations.
Server/Bartender
3RD Street Pub
St.Charles, USA
11.2022 - 12.2023
- Collaborated with kitchen staff to ensure timely delivery of food orders for customers.
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction.
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
Guest Service Representative
Hotel Baker
St.Charles, USA
06.2020 - 10.2022
- General bookkeeping: ensure all hotel guests account information is accurate and up-to-date.
- Manage room booking in-person, online, and through incoming calls, and answer inquiries about guests' needs.
- Demonstrated effective problem-solving skills when dealing with challenging situations or difficult customers.
Education
High School Diploma -
Seneca High School
Louisville, KY05-2015
Skills
- BASAT license
- Food handling certification
- Customer service
- Time management
- Point of sale (POS)
- Microsoft Office suite
- Data entry
- Communication skills
- Attention to detail
Timeline
Receptionist
Elgin Chrysler Dodge Jeep Ram
01.2024 - 01.2025
Server/Bartender
3RD Street Pub
11.2022 - 12.2023
Guest Service Representative
Hotel Baker
06.2020 - 10.2022
High School Diploma -
Seneca High School
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