Summary
Overview
Work History
Skills
Timeline
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Amani B Duncan

Summary

Dynamic professional with extensive experience in customer service, excelling in problem-solving and communication. Proven track record of managing high-volume inquiries while ensuring exceptional guest satisfaction. Proficient in Microsoft Office and data entry, complemented by a BASAT license and food handling certification. Consistently delivers outstanding service in fast-paced environments while fostering positive customer experiences and driving operational excellence.

Overview

5
5
years of professional experience

Work History

Receptionist

Elgin Chrysler Dodge Jeep Ram
01.2024 - 01.2025
  • Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence.
  • Greeted and welcomed visitors providing a positive first impression of the company.
  • Managed a high volume of incoming calls, efficiently routing them to the appropriate departments.
  • Responded to inquiries from internal staff members regarding office operations.
  • Confirmed appointments, communicated with clients, and updated client records.

Server/Bartender

3RD Street Pub
11.2022 - 12.2023
  • Collaborated with kitchen staff to ensure timely delivery of food orders for customers.
  • Resolved customer complaints promptly and effectively to maintain high levels of satisfaction.
  • Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Guest Service Representative

Hotel Baker
06.2020 - 10.2022
  • General bookkeeping: ensure all hotel guests account information is accurate and up-to-date.
  • Manage room booking in-person, online, and through incoming calls, and answer inquiries about guests' needs.
  • Demonstrated effective problem-solving skills when dealing with challenging situations or difficult customers.

Skills

  • BASAT license
  • Food handling certification
  • Customer service
  • Time management
  • Point of sale (POS)
  • Microsoft Office suite
  • Data entry
  • Communication skills
  • Attention to detail
  • Organization skills
  • Telephone skills
  • Office administration
  • Multi-line telephone operation

Timeline

Receptionist

Elgin Chrysler Dodge Jeep Ram
01.2024 - 01.2025

Server/Bartender

3RD Street Pub
11.2022 - 12.2023

Guest Service Representative

Hotel Baker
06.2020 - 10.2022

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Amani B Duncan