Amani Boutros
Franklin,MA
Summary
Accomplished Pharmacy Manager with a proven track record at Walgreens Corporation, adept in pharmacy operations management and patient education. Led a team to enhance patient care, achieving a significant increase in customer satisfaction. Expert in regulatory compliance and staff training, ensuring optimal service delivery and efficiency.
Overview
24
24
years of professional experience
Work History
Pharmacy Manager, Retired
Walgreens Corporation
05.1998 - 12.2021
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
Education
Master of Science - Pharmacy
Massachussetts College of Pharmacy And Allied Heal
BostonSkills
- Patient education and counseling
- Prescription Verification
- Workflow Optimization
- Pharmacy operations management
- Regulatory Compliance
- Staff Training
- Drug Inventory Management
- Inventory Control
- Employee Management
- Patient Counseling
- Direct Patient Care
- Drug safety
- Staff Management
- Regulatory Requirements
- Immunizations
- Drug utilization review
- Purchasing management
- Policy Enforcement
- Medication Therapy Management
- Pharmaceutical knowledge
- Insurance Billing
- Professional ethics
- Performance Metrics
- Quality Assurance Controls
- Loss prevention management
- Medication Dispensing
- Operations Management
- Patient Safety
- Pharmacy Software Proficiency
- Pharmacotherapy Monitoring
- Medicare and Medicaid process
- FDA Drug Safety Guidelines
- Service Delivery Optimization
- Budget Administration
- Quality Assurance
- Procedure Development
- Care Monitoring
- Patient Education
- Records Management
- Employee Recruitment and Hiring
- Records Maintenance
- CPR/AED
- Community-based Educational Programs
- Administrative Staff Supervision
- Employee Performance Evaluations
- Certified Registered Central Service Technician
- Medicare Compliance
- Employee Training Program
Timeline
Pharmacy Manager, Retired
Walgreens Corporation
05.1998 - 12.2021
Master of Science - Pharmacy
Massachussetts College of Pharmacy And Allied Heal
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