Overview
Work History
Education
Skills
Timeline
Generic

Amani Collins

New York,NY

Overview

5
5
years of professional experience

Work History

Stage Manager

Peloton Interactive
03.2023 - Current
  • Support over 150 live classes monthly, in addition to a premium of 50,000 classes on Peloton's platform, expertly coordinating audience management, talent support, and safety protocol enforcement to ensure seamless execution.
  • Perform technical setup, including mic'ing of the instructor, mixing and mastering of audio levels, and assuring that camera placement and angles are inclined to the studio's integrity
  • Assist in the production of long- and short-form food content, supporting the launch of a new wellness initiative, which includes managing pre-production tasks, developing shot lists, sourcing ingredients, and set design
  • Provide pre-production briefs to talent, conduct thorough runs of shows and scripts to guarantee a cohesive vision
  • Foster strong relationships with control room and studio broadcast staff to ensure harmonious integration of production elements, resulting in high-quality live broadcasts

Customer Support Specialist

EzCater
12.2021 - 01.2023
  • Managed between 80-10 inbound and outbound calls daily, demonstrating strong multitasking abilities, and ensuring timely support across multiple stakeholders, including customers, delivery drivers, and catering partners
  • Utilized CRM platforms such as agentforce and salesforce to track interactions, customer, and catering partners' feedback, resolve service issues, coordinate deliveries, and maintain accurate records of communication and case progress
  • Delivered high-quality customer support by promptly troubleshooting and resolving a wide range of client concerns related to orders, restaurant coordination, delivery logistics, and billing inquiries
  • Acted as a key liaison between business clients and restaurant partners, ensuring timely, accurate, and satisfactory resolutions to issues that arose before, during, or after catered events
  • Communicated clearly and empathetically with customers across phone, email, and chat platforms, effectively explaining ezCater’s processes, managing expectations, and delivering real-time updates

Production Coordinator

InterFaith Film Productions
04.2021 - 01.2022
  • Partnered with the programming team to review and evaluate over 100 film submissions based on predetermined criteria and guidelines
  • Implemented with ticket sales, membership drives, and creative asset enhancement, increasing festival attendance and engagement
  • Contributed with creative vision, technical requirements, and programming schedules, facilitating smooth and successful festival execution
  • Managed the festival's Shopify website, overseeing online merchandise sales, inventory updates, and customer inquiries

Television Production Assistant

Half Yard Productions
01.2020 - 06.2020
  • Served as a key transcription specialist, accurately capturing live dialogue from interviews and delivering polished content to story editors and producers
  • Established seamless storytelling by utilizing social media, performing extensive research to fulfill producer requests, including talent's childhood photos, family history, and fun facts
  • Contributed to live shoots as a skilled second camera assistant at Kleinfeld Bridal, providing support during filming, and maintaining a smooth production environment
  • Managed media assets using the CRM platform Monday.com, coordinated photo requests, and secured necessary releases for photos, locations, and logos

Education

Bachelor's Degree - Media Studies

SUNY Purchase
Purchase, NY
05.2020

Skills

  • Salesforce Data Cloud
  • Adobe Premiere
  • Adobe Photoshop
  • Mondaycom
  • Avid Media Composer
  • Final Cut Pro
  • Audio Mixing
  • Live Event Management
  • Script Development

Timeline

Stage Manager

Peloton Interactive
03.2023 - Current

Customer Support Specialist

EzCater
12.2021 - 01.2023

Production Coordinator

InterFaith Film Productions
04.2021 - 01.2022

Television Production Assistant

Half Yard Productions
01.2020 - 06.2020

Bachelor's Degree - Media Studies

SUNY Purchase

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Amani Collins