AMANI COLLINS
Bristol,USA
Summary
Compassionate and detail-oriented customer service professional with 5+ years of experience supporting diverse populations in high-volume environments. Skilled in needs assessment, conflict resolution, and providing accurate information to help individuals navigate services and resources. Proven ability to manage calls, emails, and in-person inquiries while maintaining empathy, efficiency, and thorough documentation. Passionate about helping individuals access support and improve stability.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
The Next Street
Waterbury, CT
11.2024 - Current
- Managed office supplies inventory, ensuring optimal stock levels for operational efficiency.
- Assisted in onboarding new employees, providing orientation and training on company procedures.
- Enhanced office organization and efficiency through meticulous data entry and file management.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Coordinated scheduling for appointments and meetings, ensuring optimal use of office resources.
- Confirmed appointments, communicated with clients, and updated client records.
Medical Receptionist
Middlesex Endoscopy Center
Middletown, CT
08.2021 - 10.2024
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Oversaw front desk operations, ensuring a welcoming environment for all visitors.
- Trained new staff on office procedures and customer service best practices for improved efficiency.
- Coordinated with insurance companies to verify coverage and resolve billing inquiries effectively.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Front Desk Receptionist
SDK Systems
Rocky Hill, CT
01.2019 - 06.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-volume inbound calls, delivering exceptional customer service and resolving inquiries efficiently.
Education
Associate's Degree - undefined
Skills
- High-Volume Call Handling
- Customer Support (Phone, Email, In-Person)
- Data Entry & Case Documentation
- Task Prioritization & Multitasking
- Microsoft Office
- Customer Management Systems
- Conflict Resolution & De-escalation
- Research & Information Accuracy
Timeline
Administrative Assistant
The Next Street
11.2024 - Current
Medical Receptionist
Middlesex Endoscopy Center
08.2021 - 10.2024
Front Desk Receptionist
SDK Systems
01.2019 - 06.2022