SINAT ALIMI
Houston,TX
Summary
Client-focused professional with 4+ years of experience in high-volume customer service and relationship-based support roles, including financial transactions, complaint resolution, and administrative case management. Proven ability to de-escalate high-stress situations with empathy, professionalism, and clear communication while guiding clients toward effective solutions. Experienced in documenting client interactions accurately, navigating multiple systems simultaneously, and supporting clients through complex concerns. Adept at prioritizing tasks in fast-paced environments, maintaining attention to detail, and consistently delivering a positive, solution-oriented client experience.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Linebarger Goggan Blair & Sampson
2024.01 - Current
- Utilized collection software to track interactions and maintain detailed account records.
- Negotiated payment plans with clients, fostering positive relationships to secure timely payments.
- Collaborated with legal teams to escalate cases for further action when necessary.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Managed accounts receivable, ensuring accurate and timely collections from delinquent customers.
- Processed high-volume payment transactions accurately and efficiently.
Executive Assistant
Intrepid Signz and Laserworks
2022.07 - 2023.01
- Utilized multiple internal systems to manage executive communications, prioritize client requests, and document sensitive information with a high level of accuracy and confidentiality
- Supported high-level executives in a fast-paced environment by coordinating schedules, managing correspondence, and resolving urgent administrative and client-related matters
- Communicated professionally with internal departments including finance, HR, and operations to resolve issues and ensure timely follow-up
- Managed invoices, tracked expenses, and maintained detailed financial documentation to support budget requirements and operational reporting
- Reviewed and processed incoming reports, applications, and client documentation, ensuring accuracy and compliance with company procedures
- Delivered customer service and case management support by responding to inquiries, drafting correspondence, and maintaining organized records
- Demonstrated strong attention to detail while handling multiple priorities simultaneously under tight deadlines
Customer Service Agent/Team Lead
Aetna
2020.12 - 2021.12
- Responded to high-volume inbound client calls, resolving complex inquiries and concerns in a regulated, high-stress environment
- Utilized CRM systems to document client interactions, update account information, and ensure accurate case tracking
- Applied empathy, active listening, and de-escalation techniques to support vulnerable clients and deliver solution-focused outcomes
- Explained program details, benefits, and next steps clearly to clients, ensuring understanding and compliance
- Collaborated with cross-functional teams to escalate complex cases and resolve member concerns efficiently
- Maintained high performance metrics related to call quality, documentation accuracy, and customer satisfaction
- Assisted with coaching and supporting team members by sharing best practices and contributing to team performance goals
Customer Service Agent
Chewy.com
2020.01 - 2020.11
- Delivered front-line customer support via phone, email, and chat in a fast-paced, high-volume environment
- Resolved billing, payment, and account-related inquiries while maintaining a calm, professional, and empathetic communication style
- De-escalated difficult customer situations using active listening and problem-solving skills
- Maintained detailed and accurate documentation of customer interactions across multiple systems
- Followed internal policies, procedures, and quality standards to ensure a consistent and positive customer experience
- Consistently met performance expectations related to productivity, quality, and customer satisfaction
Customer Service Representative
Teleperformance
2019.02 - 2019.10
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Set up and activated customer accounts.
Education
High School -
George Bush High School
Richmond, TX06.2017
Skills
- Client Relationship Management (CRM – Salesforce)
- Customer Advocacy & Relationship Building
- Debt Settlement Program Knowledge
- High-Volume Call Handling
- Client Documentation & Case Management
- Settlement Proposal Presentation
- Financial Services Customer Support
- Legal Escalation Awareness & Client Guidance
- Cross-Functional Collaboration
- Compliance & Confidentiality
Timeline
Administrative Assistant
Linebarger Goggan Blair & Sampson
2024.01 - Current
Executive Assistant
Intrepid Signz and Laserworks
2022.07 - 2023.01
Customer Service Agent/Team Lead
Aetna
2020.12 - 2021.12
Customer Service Agent
Chewy.com
2020.01 - 2020.11
Customer Service Representative
Teleperformance
2019.02 - 2019.10
High School -
George Bush High School