Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant
Open To Work

Nikki Gronski

Griffith

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Administrative AssistantClaims SpecialistOffice ManagerClient Service RepresentativeCustomer Service Representative

Work Type

Full TimePart TimeContract WorkGig WorkSeasonal Work

Location Preference

On-SiteRemote
Location: Griffith, USGriffith, IN
Open to relocation: No

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementCompany CultureWork-life balancePersonal development programsWork from home optionPaid time offPaid sick leave401k match

Summary

Seeking Remote Call Center Representative role with 21 years of experience in transaction processing and data integrity. Proven track record in maintaining quality standards and handling confidential information within claims teams. Extensive background in office management and claims processing, ensuring adherence to quality standards and efficient handling of confidential information.

Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Overview

24
24
years of professional experience
8022
8022
years of post-secondary education
1
1
Certification

Work History

Administrative Assistant

Matt's Floors
Lowell
02.2020 - Current
  • -Managed front-office operations including phone and email triage, client consultations, and CRM updates to maintain professional client communication and timely follow-ups.
  • -Coordinated scheduling and logistics for flooring installations and deliveries-assigned crews, liaised with suppliers, and resolved on-site/admin issues to keep projects on schedule.
  • -Processed purchase orders, invoices, and inventory tracking; maintained accurate job costing, billing records, and project documentation for handoffs and warranty support.

Claims Specialist

Sedgwick
03.2021 - 06.2024
  • Responded to inquiries related to workers' compensation, disability, automotive, and property damage claims, ensuring efficient communication and accurate documentation.
  • Directed inquiries to the appropriate adjuster for further handling, maintaining precision in claim processing.
  • Supported the claims process in a temporary capacity, contributing to the continuity of operations.
  • Remote

Office Manager

Kaizen Health and Wellness
Highland
04.2019 - 02.2020
  • Coordinated front-office operations by greeting patients, verifying insurance benefits, collecting co-payments, and assisting in scheduling, enhancing overall patient experience.
  • Oversaw financial and administrative tasks including monitoring financial activities, processing payroll, managing office supplies, and generating reports, ensuring adherence to company policies and procedures.

Client Service Representative

Sykes Enterprises, Incorporated
Denver
02.2019 - 12.2019
  • Managed high-volume inbound and outbound call interactions, effectively resolving customer issues and maintaining comprehensive knowledge of client accounts.
  • Developed call center scripts and conducted customer service surveys to enhance service quality and strengthen customer relationships.

Customer Service Representative

Vyto's Pharmacy
Hammond
10.2016 - 03.2018
  • Managed front-end operations, including inventory maintenance, diabetic shoe order processing, insurance claim verification, and obtaining prior authorizations.
  • Delivered high-quality customer service by assisting with transactions, exchanges, and refunds, ensuring a professional and welcoming experience for customers.

Patient Service Manager

Fairmeadows Home Health
Schererville
01.2005 - 01.2018
  • Supervised Patient Service Representatives, ensuring effective resolution of patient and doctor complaints.
  • Coordinated pre-certification of insurance coverage for Durable Medical Equipment and prepared Medicare and Medicaid reviews.
  • Managed claims appeals and reviews, processed insurance and patient payments, and oversaw accounts payables and receivables.

Office Manager

Coreys Landscaping
Joliet
06.2013 - 04.2016
  • Coordinated office operations, managing accounts payable and receivables to ensure timely and accurate financial transactions.
  • Processed payroll for 25 employees with precision and adherence to deadlines.
  • Managed scheduling, optimizing operational efficiency and resource allocation.

Patient Service Representative

Walgreen Medical Supply
Mokena
05.2007 - 04.2013
  • Responded to an average of 75 calls daily, providing courteous and efficient customer service while resolving inquiries and issues.
  • Coordinated with medical offices to obtain necessary documentation, ensuring compliance with CMNs and CPT/HCPCS codes for DME supplies.
  • Verified patient eligibility and processed incoming orders, while training new associates on procedures and protocols.

Office Manager

Larcher Chiropractic
Homewood
01.2002 - 01.2005
  • Managed daily office operations, encompassing accounts payable and receivable, payroll processing, and business correspondence.
  • Recruited, trained, and supported new employees, verified patient insurance benefits, and transcribed physicians' SOAP notes while administering patient therapies.

Education

Bachelor of Science - Health Science

Ivy Tech Community College

Associate in Science (AS) - Registered/Certified Medical Assistant

Davenport University

Diploma - College Prep

Thornton Fractional South High School
Lansing, IL

Nursing - Nursing

Ivy Tech
Valparaiso, IN

Skills

  • Customer Care
  • Pricing
  • Customer Service
  • Call Center
  • Accounts Payable
  • Billing
  • Data Entry
  • Microsoft Office
  • Payroll
  • QuickBooks
  • Receptionist
  • Scheduling
  • Typing
  • Microsoft Excel
  • Outlook
  • Bookkeeping
  • Accounts Receivable
  • Word
  • Medical Billing
  • Insurance Verification
  • Medical Coding
  • EMR Systems
  • Icd-10
  • Word Processing
  • CPT Coding
  • Microsoft Word
  • Office Experience
  • Administrative Experience
  • Multi-Line Phone Systems
  • Hipaa
  • Medical Terminology
  • Medical Records
  • Front Desk
  • Medical Office Experience
  • Allscripts
  • Epic
  • Anatomy Knowledge
  • Patient Care
  • Triage
  • Experience Administering Injections
  • Medical Scheduling
  • Vital Signs
  • Clerical Experience
  • Phone Etiquette
  • Computer Operation
  • Quality Assurance
  • Google Docs
  • Dme
  • Medical Documentation
  • Documentation Review
  • Windows
  • Office Management
  • 10 Key Calculator
  • Computer Literacy
  • Medical Receptionist
  • Phlebotomy
  • Medicare
  • ICD Coding
  • Laboratory Experience
  • Registered Medical Assistant
  • Employee Evaluation
  • Supervising Experience
  • Conflict Management
  • EHR Systems
  • Contracts
  • Edi
  • Accounting
  • Research
  • Icd-9
  • Transcription
  • E-Commerce
  • Microsoft Access
  • Medical Sales
  • VPN
  • Communication Skills
  • Computer Skills
  • Quality Control
  • Microsoft Outlook
  • Medical Transcription
  • Order Entry
  • Patient Monitoring
  • Medical Collection
  • 10 Key Typing
  • Upselling
  • Hospital Experience
  • Managed Care
  • Organizational Skills
  • Writing Skills
  • Time Management
  • Account Management
  • Technical Support
  • Analysis Skills
  • Proofreading
  • Help Desk
  • Order Fulfillment
  • Human Resources
  • Operating Systems
  • Data Collection
  • Information Management
  • Workday
  • Software Troubleshooting
  • Soap
  • Databases
  • Ai
  • Kronos
  • IOS
  • IT Support
  • Account Reconciliation
  • Revenue Cycle Management
  • Balance Sheet Reconciliation
  • Medical Imaging
  • Compliance Management
  • Records Management
  • Seo
  • CRM Software
  • Sap
  • Healthcare Management
  • Executive Administrative Support
  • Clinic
  • Medical Administrative Support
  • Intake
  • Search Engines
  • Financial Services
  • Product Development
  • Cold Calling
  • Data Analysis Skills
  • Leadership
  • Call center operations
  • Customer service
  • Claims processing
  • CRM management
  • Scheduling coordination
  • Documentation accuracy
  • Client relationship management
  • Time management
  • Administrative support
  • Office operations management
  • Effective communication
  • Problem solving
  • Attention to detail
  • Team collaboration
  • Training and mentoring
  • Conflict resolution
  • Call control
  • Documentation and reporting
  • Database research
  • Caller accomodations
  • Call documentation skills
  • Data entry
  • Quality assurance controls
  • Quality control
  • Script adherence
  • Call controlling
  • Calm disposition
  • Problem-solving skills
  • Cash handling
  • Product knowledge
  • Report preparation
  • CallSelect
  • Sales closing
  • Professional phone voice
  • Quality assurance optimization
  • Call handling
  • Delivery tracking
  • Verbal and written communication
  • Technical support
  • Communicating with clients
  • System documentation
  • Building rapport
  • Performance monitoring
  • Logging call information
  • Performance improvement
  • Record preparation
  • Brand representation
  • Inbound phone calls
  • Interpersonal skills
  • Customer service optimization
  • E-commerce
  • Product upselling
  • Data gathering
  • Providing customer support
  • Customer communications
  • Payment processing
  • Customer account updates
  • Inbound phone call management
  • Complaint resolution
  • Sales expertise
  • Call center customer service
  • New teller training
  • Customer relationship management
  • Technical troubleshooting
  • Answering questions
  • Analytical
  • Training experience
  • Customer support
  • Quality assurance
  • Call control skills
  • Appointment scheduling
  • Prospecting skills
  • CRM navigation

Certification

  • Certificate of Achievement, How to be a Customer Service Guru Course, 04/17
  • Registered Medical Assistant & Phlebotomist, 01/99
  • Certified Nursing Assistant, 06/98
  • EMT-B, Illinois licensed EMT-B, 01/18
  • Certified Medical Assistant, 12/99
  • Driver's License, 03/18 to 09/24

Timeline

Claims Specialist

Sedgwick
03.2021 - 06.2024

Administrative Assistant

Matt's Floors
02.2020 - Current

Office Manager

Kaizen Health and Wellness
04.2019 - 02.2020

Client Service Representative

Sykes Enterprises, Incorporated
02.2019 - 12.2019

Customer Service Representative

Vyto's Pharmacy
10.2016 - 03.2018

Office Manager

Coreys Landscaping
06.2013 - 04.2016

Patient Service Representative

Walgreen Medical Supply
05.2007 - 04.2013

Patient Service Manager

Fairmeadows Home Health
01.2005 - 01.2018

Office Manager

Larcher Chiropractic
01.2002 - 01.2005

Bachelor of Science - Health Science

Ivy Tech Community College

Associate in Science (AS) - Registered/Certified Medical Assistant

Davenport University

Diploma - College Prep

Thornton Fractional South High School

Nursing - Nursing

Ivy Tech

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Nikki Gronski