Christina Carrasquillo
Suitland,MD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Inova Fairfax Hospital Medical Campus
3300 Gallows Road Falls Church VA 22042
01.2020 - Current
- Verifies applicable charge codes corresponds with diagnostic codes
- Completes computer aided, on-line registration screen with parent/guardian via telephone or in person
- Collects accurate demographic, insurance information, and photo ID to be stored in medical record
- Greets patients and parents courteously
- Arrives patient in appropriate system based on department policy
- Obtains required consents for department & ensure distribution of compliance related materials (i.e., HIPPA Privacy Notice/rules and regulations, Patient Rights, and Authorization)
- Responds to patient portal work lists (i.e., appointment requests, fax queues, email requests, etc
- May include messaging center work lists in the future) Completes bedside registration for patients
- Advises leadership of any authorization issues at the time of check-in
- Contacts provider’s office or scheduling coordinator to address issues timely without delaying patientcare
- Discusses co-payment, deposits, payment in full, or past due balance collections with patients/guardians in a professional & courteous manner
- Completes all documentation and updates systems as needed in accordance with department standards for registration accuracy
- Counsels’ patients/guardians or refer them to Financial Information Center (FIC) for establishing payment schedule or method of payment
- Verifies insurance eligibility/information is complete prior to procedure, collect and verify pre-authorization/referral information: goal is to obtain authorizations 10 days in advance of service
- Utilizes all systems where patient information may be stored (Electronic Medical Records/Electronic Health Records, Passport Experian Health/Passport One Source) verify that systems are in sync
- Collects and records co-payments, deposits, and payments in full and provide payer with receipt responsible for helping department meet 85% of the collection target for the department
- Processed and performed assignments related to managing electronic payments from patients including but not limited to credit card, debit card, Automated Clearing House (ACH), Fed-Wire and cash transactions
- For ancillary services Notifies patients/guardians and ensure all applicable pre-authorization/orders/scripts/referrals forms are completed and obtained prior to services being rendered.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Sales Associate/Cashier/Customer Service
Vella Beauty
12.2018 - Current
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers’ needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
- Self-motivated to increase sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Cross sell products
- Accepts returns of merchandise according to company policies
- Team up with co-workers to ensure proper customer service with difficult situations
- Build productive trust relationships with customers
- Comply with inventory control procedures
- Suggest ways to improve sales (e.g
- Planning marketing activities, changing the store’s design)
Volunteer Office Assistant
Hear the Truth Christian Center Church
06.2014 - Current
- Provided excellent multi-line phone service support to internal and external clients; preparing documents; managing appointment calendars; filing and record keeping.
Sales/Customer Service Associate
Beauty 4 U
09.2015 - 12.2018
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers’ needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
- Self-Motivated to increase sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Cross sell products
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Comply with inventory control procedures
- Suggest ways to improve sales (e.g., planning marketing activities, changing the store’s design).
Sales Associate
Charming Charlie
01.2018 - 08.2018
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals
- Directing customers to merchandise within the store
- Superior product knowledge which increases store sales
- Maintaining an orderly appearance throughout the sales floor
- Introducing promotions and opportunities to customers and Cross-selling products to increase purchase amounts.
Receptionist
S&J Facilitates Management
03.2014 - 06.2017
- Provided excellent multi-line phone service support to internal and external clients; preparing documents; managing appointment calendars; filing and record keeping.
Education
High school -
Abeka Academy
Pensacola, FL06.2016
Skills
- Customer Care
- Customer Service
- Call Center
- Multi-Line Phone System
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Verbal Communication
- Customer Support
- Organizational Skills
- Written Communication
- Problem Resolution
- Microsoft Outlook
- Receptionist
- PowerPoint
- Epic data system
- HIPAA
- Medical Billing
- EMR Systems
- Medical Office Experience
- Accounts Receivable
- Medical Records
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Time Management
- File Organization
- Computer Proficiency
- Customer Relations
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Database entry
- Dedicated Team Player
- Records Management
- Calendar Management
- Relationship Building
- Meticulous attention to detail
Timeline
Administrative Assistant
Inova Fairfax Hospital Medical Campus
01.2020 - Current
Sales Associate/Cashier/Customer Service
Vella Beauty
12.2018 - Current
Sales Associate
Charming Charlie
01.2018 - 08.2018
Sales/Customer Service Associate
Beauty 4 U
09.2015 - 12.2018
Volunteer Office Assistant
Hear the Truth Christian Center Church
06.2014 - Current
Receptionist
S&J Facilitates Management
03.2014 - 06.2017
High school -
Abeka Academy