AMANI DUMARS
Houston,TX
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Customer Service & Money Service Representative
Walmart
Pearland, TX
09.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Received and processed various documents for accuracy while demonstrating operational knowledge of customers, carriers and procedures.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided documentation and calculations to support inventory distribution decisions.
Sales Associate
Fashion House
Houston, TX
06.2022 - 10.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
COVID-19 Tester
Next Level Urgent Care
Pearland, TX
01.2022 - 02.2022
- Reported positive and negative response cases according to established protocols and reporting mandates.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
Office Worker
Destined, Empowerment
01.2020 - 01.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Kept office equipment in good working order with routine maintenance like changing out cartridges and adding paper.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained digital and physical files for projects, business records and customer accounts.
Babysitter
Self Employed Web
Houston, TX
01.2014 - 01.2020
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Removed hazards and developed appropriate boundaries and rules to develop safe environment for children.
Education
Bachelor of Liberal Arts - Exercise Science
University of Houston
Houston, TX05.2025
High School Diploma -
Jones Futures Academy
Houston, TX06.2022
Associates degree - Art and Humanities
Houston Community College
Houston, TX05.2022
Skills
- Customer Relations
- Staff Training
- Critical Thinking
- Problem-Solving Ability
- Money Handling Abilities
- Active Listening
Timeline
Customer Service & Money Service Representative
Walmart
09.2022 - Current
Sales Associate
Fashion House
06.2022 - 10.2022
COVID-19 Tester
Next Level Urgent Care
01.2022 - 02.2022
Office Worker
Destined, Empowerment
01.2020 - 01.2022
Babysitter
Self Employed Web
01.2014 - 01.2020
Bachelor of Liberal Arts - Exercise Science
University of Houston
High School Diploma -
Jones Futures Academy
Associates degree - Art and Humanities
Houston Community College