Destiney Brown
Albany,GA
Summary
I am seeking a position within a company that will allow me to utilize my skills while working towards obtaining my college degree. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Customer Service Money Center
Walmart
08.2018 - Current
- Started off as a stocker unloading pallets and putting merchandise in its correct place
- I then moved to the customer service money center where I handle all the customers' money needs
- Watched self checkout, took customers' groceries out if needed
- I'm currently in Asset Protection training
- I catch customers stealing merchandise and report to each department
- I work all around the store helping find missing items and where they've been taken.
- Assisted customers with product selection based on individual needs and preferences.
- Provided empathetic support to customers during challenging situations, fostering trust and loyalty.
- Facilitated seamless transactions by accurately processing customer orders, payments, and refunds.
Customer Service Representative
Teleperformance
Albany, GA
03.2016 - 07.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Crew Member
McDonald's
Albany, GA
09.2015 - 02.2016
- This was my first job after graduating from high school
- I worked in the drive-thru, taking food orders, making sure the orders were correct, although moving at a steady pace, and providing customers with quality service, maintaining a great attitude and respect.
- Worked front counter, drive-thru and other areas.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
Education
High School Diploma -
Westover High School
Albany, GA05.2015
Skills
- Over 5 years of experience working providing customer service
- Adapt easily to change of environment and work schedules
- Great observation, communication (oral and written), and customer service skills
- Experience performing general office tasks, to include answering a multiple line phone system, typing, faxing, copying, filing, etc
- Experience using computer programs such as Microsoft Excel, Word, Spreadsheets, and Powerpoint, etc
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Customer Relations
- Computer Proficiency
Summary
I am here to be productive: upholding the highest standards of quality and efficiency
Cover Letter
I am very interested in the position that your company has open. In
In addition to my qualifications and experience, I will bring excellent work habits and judgment
to this position. I have experience working in different settings, with some of it being in a
leadership role. I'm a self-starter and quick learner; I'm eager to learn new things. With the
countless demands on your time, I am sure that you require people who can be trusted to carry
out their responsibilities with minimal supervision. I look forward to hearing from you in the
future.
Thank you for your time and consideration.
Cordially,
Destiney Brown
Timeline
Customer Service Money Center
Walmart
08.2018 - Current
Customer Service Representative
Teleperformance
03.2016 - 07.2018
Crew Member
McDonald's
09.2015 - 02.2016
High School Diploma -
Westover High School