Amani Goffe
Phillipsburg
Summary
Dynamic professional with a proven track record at Fed Ex Ground, excelling in customer service and conflict resolution. Recognized for enhancing customer satisfaction and fostering teamwork. Adaptable and dependable, I thrive in fast-paced environments, leveraging strong problem-solving skills to achieve organizational goals and ensure high-quality service delivery.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Revenue Team
Crayola Experience
04.2024 - Current
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Manager
Fed Ex Ground
01.2018 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Security Officer
Securitas Security Services
03.2020 - 08.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Customer Service Representative
Cover Me Insurance Agency
07.2020 - 11.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
RWJ Barnabas Health Medical Group
03.2019 - 12.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Plainfield High School
Plainfield06-2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
Timeline
Revenue Team
Crayola Experience
04.2024 - Current
Customer Service Representative
Cover Me Insurance Agency
07.2020 - 11.2022
Security Officer
Securitas Security Services
03.2020 - 08.2023
Customer Service Representative
RWJ Barnabas Health Medical Group
03.2019 - 12.2021
Manager
Fed Ex Ground
01.2018 - 12.2023
High School Diploma -
Plainfield High School
Similar Profiles
Adonis PompilusAdonis Pompilus
Cashier at Crayola ExperienceCashier at Crayola Experience
Luis MorenoLuis Moreno
Retail Team Member at Crayola ExperienceRetail Team Member at Crayola Experience
Taylor BrownTaylor Brown
Entertainment at The Crayola ExperienceEntertainment at The Crayola Experience
Marcy ThelismaMarcy Thelisma
Revenue Associate at Crayola ExperienceRevenue Associate at Crayola Experience
Sarah SmithSarah Smith
Hairstylist at Scissor Acts SalonHairstylist at Scissor Acts Salon