Amani Hall
Milwaukee,WI
Summary
Organized and compassionate healthcare administrative professional with extensive experience supporting pediatric clinics through accurate scheduling, patient communication, Epic workflows, and efficient front/back-end clinic operations. Strong ability to multitask, prioritize, and maintain professionalism in fast-paced clinical environments. Known for delivering excellent patient and family experiences and supporting providers with seamless workflow coordination. Eager to bring my clinic administration background back to Children’s Wisconsin as an Ambulatory Care Team Assistant.
Overview
8
8
years of professional experience
Work History
Sterile Processing Technician
Children’s Wisconsin
Milwaukee, WI
06.2025 - Current
- Maintain safe, efficient clinic and OR operations by sterilizing surgical instruments and ensuring accurate, timely turnaround.
- Communicate with nurses, surgical staff, and providers to support procedure readiness and equipment needs.
- Follow strict infection control standards, documentation steps, and safety procedures in a high-volume environment.
Lead Clinic Coordinator
Children’s Wisconsin
Westbrook Clinic, WI
07.2022 - 06.2025
- Scheduled patient appointments, follow-ups, imaging, and diagnostic tests using Epic, ensuring accuracy and meeting clinic timelines.
- Managed high-volume multi-line phones and triaged patient questions to the appropriate clinical staff with professionalism and efficiency.
- Oversaw Epic In-Basket workflows, including routing clinical messages, medication refill requests, and reviewing results.
- Completed chart preparation and ensured all required documentation and lab results were available before patient visits.
- Supported clinic operations including patient check-in/out, room readiness, and maintaining a clean and organized environment.
- Assisted with provider support functions such as preparing paperwork, updating schedules, and coordinating patient flow.
- Trained and mentored new team members on scheduling processes, Epic standards, and clinic communication expectations.
- Recognized for reliability, organization, and providing excellent service to families and interdisciplinary teams.
Crew Member
Culver’s
Milwaukee, WI
07.2017 - 04.2022
- Delivered high-quality customer service while working in a fast-paced, high-volume environment.
- Left this role to transition into a professional healthcare career at Children’s Wisconsin.
- Trained new crew members on service protocols and operational procedures effectively.
Education
Sterile Processing Diploma - Sterile Processing Certificate
Herzing University
Online 01.2025
High School Diploma -
Tenor High School
Milwaukee, WI01.2022
Skills
- Epic EMR scheduling and in-basket management
- Appointment coordination
- Imaging coordination
- Test coordination
- High-volume phone triage
- Message routing
- Patient communication
- Customer service
- Chart prep
- Documentation
- Clinical support
- Data entry accuracy
- Confidentiality (HIPAA)
- Microsoft Office
- EMR systems
- Technology
- Multi-tasking
- Prioritization
- Workflow organization
- Team collaboration
- Collaboration with providers
- Collaboration with nurses
- Collaboration with MAs
- Record keeping
- Time management abilities
- Workflow optimization
- Staff training
- Epic charting
Timeline
Sterile Processing Technician
Children’s Wisconsin
06.2025 - Current
Lead Clinic Coordinator
Children’s Wisconsin
07.2022 - 06.2025
Crew Member
Culver’s
07.2017 - 04.2022
Sterile Processing Diploma - Sterile Processing Certificate
Herzing University
High School Diploma -
Tenor High School