Amani Loua
Upper Darby,PA
Summary
Dynamic professional with a proven track record, adept in leveraging technical support and network troubleshooting skills to enhance operational efficiency. Excelled in employing effective communication and adaptability to resolve complex issues, significantly reducing company expenses. Expert in fostering relationships and optimizing business processes through innovative solutions and cultural awareness. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Warehouse Associate
Walmart
03.2024 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Inbound Problem Solver
Amazon
04.2016 - 12.2019
- Researched and extracted data to complete tasks.
- Defined problems to make decisions and moved forward to support quick resolution.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Analyzed and understood situation to develop action plan.
- Defined problem to identify, prioritize and select alternatives.
- Leveraged technology to troubleshoot and track issues efficiently.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Supported and developed processes and systems to facilitate quick responses to customers.
- Employed excellent discovery skills to match customer needs with solutions.
- Used logic and imagination to analyze situations and develop intelligent solutions.
- Improved business process support and optimization through continuously improved toolset.
Shipping and Receiving Lead
Transco Guinea
02.2011 - 07.2013
- Pulled, verified, and packaged items for shipment.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Education
Certificate of Technical Studies - ITSA Program
12.2024
- Computer & Security Essential and Networking 1
Description:
Configure & Troubleshoot PC's and the fundamentals of network security and Networking Administration and support
Certification:
-CompTIA A+ Core two 220- 1102
-CompTIA A+ Core one 220- 1101
- Operating Systems and Server 1
Description:
Virtual operating system & AI and Components of Linux command lines, creating scripts, files management and security
Certification:
-Microsoft Azure & Microsoft Azure AI Fundamentals
AZ-900 & AI-900
-Linux Essentials LPI 10-160
- Networking & Security 1 and Security 1
Description:
WAN & LAN networks and Effective security strategy
Certification:
-CompTIA Network+ N10-008
-CompTIA Security+ SYO-601
Bachelor of Arts - Business Administration And Management
07.2008
Skills
- Effective Communication
- Sales Techniques
- Adaptability
- Assertiveness
- Cultural Awareness
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Remote Support
- Network Troubleshooting
- Network Maintenance
- Help Desk Operations
- Network Security
Basketball player
I love playing basketball with friends and playing Soccer too
Languages
French
Full Professional
German
Limited Working
Timeline
Warehouse Associate - Walmart
03.2024 - Current
Inbound Problem Solver - Amazon
04.2016 - 12.2019
Shipping and Receiving Lead - Transco Guinea
02.2011 - 07.2013
My Computer Career - Certificate of Technical Studies, ITSA Program
University General Lansana Conte of Sonfonia - Bachelor of Arts, Business Administration And Management