Amani Orsini
Conyers,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Self-motivated brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Departmental System Administrator
Dekalb County Government
Decatur, GA
01.2024 - 07.2024
- Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Managed vendor relationships effectively to ensure timely delivery of hardware/software products while staying within budget constraints.
E-Commerce Director
Three and M3 Company
Conyers, GA
03.2020 - 01.2023
- Generates ads and campaigns for launches , brand recognition and etc.
- Managed daily PPC campaigns and SEO strategy implementation and monitored monthly spend to maintain budget parameters.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Cultivated and str
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
IT Technical Support Specialist
Gravotech
Duluth, GA
01.2020 - 07.2020
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and VPNs.
IT Support Specialist
Ricoh USA
Tucker, GA
04.2019 - 12.2019
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Installed, configured and maintained computer systems and network connections.
IT Communications Specialist
U.S. Army
Fort Polk, LA
08.2013 - 08.2018
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier II support to end users..
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
- Used ticketing systems to manage and process support actions and requests.
- Maintained documentation for telecommunication systems, equipment inventory and floor plans.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Streamlined project management processes by implementing new organizational tools and software.
Education
Associate of Applied Science - Business Administration And Management
SAE Institute
Atlanta, GA05.2022
Skills
- Oracle e-Business Suite
- Technical Troubleshooting
- Information Security
- End-user support
- Network Administration
- Technical solution development
- Network Troubleshooting
- Account Administration
- Interpersonal Communication
- Teamwork and Collaboration
- Project Management
Certification
- CompTIA Security+
- CompTIA Network +
Timeline
Departmental System Administrator
Dekalb County Government
01.2024 - 07.2024
E-Commerce Director
Three and M3 Company
03.2020 - 01.2023
IT Technical Support Specialist
Gravotech
01.2020 - 07.2020
IT Support Specialist
Ricoh USA
04.2019 - 12.2019
IT Communications Specialist
U.S. Army
08.2013 - 08.2018
Associate of Applied Science - Business Administration And Management
SAE Institute