Summary
Work History
Education
Skills
Additional Information
Timeline
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Amani Robinson

Boise,ID

Summary

Experienced relationship-builder with good time management and multitasking abilities. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Hardworking Mechanic skilled in resolving mechanical issues on diverse vehicles through troubleshooting and diagnostics. Successful at adapting to new procedures, makes and models.

Work History

Mechanic

Silverline Auto
  • Conducting vehicle diagnostics and repairs, Performing routine maintenance tasks, Ensuring vehicles meet safety standards
  • Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
  • Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.

Mechanic

Auto Scout
  • Diagnosed and repaired mechanical issues in vehicles, Conducted regular maintenance services, Collaborated with team members to complete tasks efficiently
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.

Mechanic

Alic Motors
  • Performed inspections and maintenance on vehicles, Repaired mechanical issues as needed, Maintained clean and organized workspace
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Calculated costs of materials and labor to prepare detailed repair estimates.

Technical Support

Apple Inc
  • Provided technical assistance via call center services, Addressed issues related to iOS, Mac, and Wireless Multimedia, Managed sensitive customer account information, Achieved excellent/progressive metrics, Utilized advanced technology to resolve complex problems

Call Center Advisor

VOLT Workforce-Apple Inc
  • Maintained excellent/progressive metrics, Demonstrated expertise in Apple procedures, Achieved high customer satisfaction survey results

Customer Service

United
  • Balanced stock inventory, Assisted customers at checkout, Provided directions and guidance to customers as needed

Customer Service Clerk

Save Mart
  • Assisted with checkout procedures, Managed stock replenishment tasks

Education

High School Diploma -

Elk Grove High School
01.2010

Skills

  • Customer service
  • Excellent team player
  • Strong communication and interpersonal skills
  • Detail-oriented
  • Ability to think outside the box and engage in problem-solving
  • Experience working in a fast-paced environment
  • Proficient in utilizing advanced technology for support
  • Problem Solving
  • Effective Communication
  • Telephone Etiquette
  • Fee Collection
  • Complaint Handling
  • Computer Literacy
  • Decision Making
  • Payment Processing
  • Positive Attitude
  • Customer Service
  • De-Escalation Techniques
  • Calm Demeanor
  • Computer Proficiency
  • Research
  • Follow-up Skills
  • Coordination
  • Call Center Experience
  • Time Management
  • Quality Assurance
  • Attention to Detail
  • Adaptability
  • Stress Management

Additional Information

Over 3 years of experience in mechanic repairs. Proficient in vehicle diagnostics and maintenance. Excellent problem-solving skills in mechanical issues. Strong attention to detail in automotive repairs. Always prioritize customer satisfaction.

Timeline

Mechanic

Silverline Auto

Mechanic

Auto Scout

Mechanic

Alic Motors

Technical Support

Apple Inc

Call Center Advisor

VOLT Workforce-Apple Inc

Customer Service

United

Customer Service Clerk

Save Mart

High School Diploma -

Elk Grove High School

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Amani Robinson