Amani Williams
Carrollton,GA
Summary
Experienced hospitality professional with a strong background in restaurant operations, team leadership, and customer service. Applying to the MBA program to build business and management skills, with the goal of advancing into a leadership role in the hospitality industry. Committed to delivering exceptional guest experiences and driving team success in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Cashier
DineWest
01.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Server
Waffle House
12.2017 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess
Applebees
05.2022 - 08.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor Of Business Administration - Management
University of West Georgia
Carrollton, GA12.2024
Skills
- Data entry
- Excel proficiency
- POS system proficiency
- Multitasking
- Team Leadership
- Communication and Interpersonal skills
Timeline
Cashier
DineWest
01.2025 - Current
Hostess
Applebees
05.2022 - 08.2023
Server
Waffle House
12.2017 - 11.2024
Bachelor Of Business Administration - Management
University of West Georgia
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