Cynthia Hopkins

i would start my job as early as 530a. Opened the store, decode the security system, check the cash box which begin of shift and ending we had to have the exactly amount. log on and setup the cash registers for myself and another coworker. verify age in regards to alcohol and tobacco products. assist with inventory incoming vendors and amount of product. sign invoices ensuring the amount of price and in quantity is accurate. assist manager with incoming phone calls, customer services is all responsibility. courtesy is a must. checking in Gas Vendors and safety. check of amount dropped and comparing the before and after run sheets. at the end of each shift one is assigned to go and cash in and refill the cash box.

• Answered customers' questions and provided information on store procedures or policies.
• Helped customers find specific products, answered questions, and offered product advice.
• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Identified discrepancies between actual count and register balance; made corrections accordingly.
• Balanced daily transactions on a computerized point-of-sale system.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
• Greeted customers promptly and responded to questions.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Kept check-out areas clean, organized and well-stocked to maintain attractive store.
• Discounted purchases by scanning and redeeming coupons.
• Processed returned merchandise by strictly following store return and exchange procedures.
• Greeted customers and answered any questions they had about the store's products and services.
• Processed customer payments quickly and returned exact change and receipts.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
• Ensured compliance with all safety regulations within the store environment.
• Maintained work area and kept cash drawer organized.
• Tracked company inventories, moved excess stock and arranged products to improve sales.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Collected payments and provided accurate change.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Answered customer inquiries regarding store policies and procedures.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Accepted cash and credit card payments, issued receipts and provided change.
• Stocked shelves with merchandise when needed.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Scanned items and checked pricing on cash register for accuracy.
• Issued receipts, refunds, credits or change due to customers.
• Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
• Offered customers carry-out service at completion of transaction.
• Built and maintained productive relationships with employees.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Helped with purchases and signed customers up for rewards program.
• Answered customer questions and provided store information.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Used suggestive selling techniques to promote add-on sales.
• Followed company security procedures for handling large sums of money.
• Answered phone calls to assist customers with questions and orders.
• Welcomed customers, offering assistance to help find store items.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.
• Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
• Conducted price checks for special orders or discounts as requested by customers.
• Processed sales transactions to prevent long customer wait times.
• Worked closely with front-end staff to assist customers.
• Processed refunds for worn, damaged and broken merchandise.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Performed other duties as assigned by management.
• Checked personal identifications during alcohol and tobacco sales.
• Learned roles of other departments to provide coverage and keep store operational.
• Counted and balanced cashier drawers.
• Adhered to social distancing protocols and wore mask or face shield.
• Maintained current knowledge of store promotions to highlight sales to customers.
• Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Verified customer age requirement for alcohol or tobacco purchases.
• Leveraged [Software] skills to input and compile data gathered from various sources.
• Planned and completed group projects, working smoothly with others.
• Understood and followed oral and written directions.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Answered [Number] calls per shift to assist with customer questions and concerns.
• Achieved cost-savings by developing functional solutions to problems.
• Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Recognized by management for providing exceptional customer service.
• Completed day-to-day duties accurately and efficiently.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Identified needs of customers promptly and efficiently.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Modified existing software systems to enhance performance and add new features.
• Maintained updated knowledge through continuing education and advanced training.
• Assisted with customer requests and answered questions to improve satisfaction.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Delivered products to customer locations on time.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Worked with cross-functional teams to achieve goals.

As a PCA/CNA i would start my shift by receiving shift report, of all my Patient and other assigned. report consist of there meals. diets intake ,fluid restriction. weather they are diabetic, cardiac , pre op patient / post op patients. allergy. there medical status in regards to life saving measures. Provide excellent patient care bathing, assisting with ambulation range of motions . daily care activities with meals clothing, personal hygiene care. preform vitals and accu cheks for glucose monitoring, ekg, place tele pac reassuring patients that i am here to provide the best care possible. and that the call button is with in reach. communicate with nurses and physician's of patient needs/ changes in patient health provide excellent customer service multi tasking is a must, answer patients as they sign and are being discharged, phone etiquette. faxing or scanning patient requesting release of info of medical documents, computers skills , insurance research of coverage insurances. helping patient apply for medical insurance (AHCCCS,MEDICARE,HIPPA etc). over all a little bit of clerical, customer services and patient care ,

• Assisted clients with maintaining good personal hygiene.
• Monitored health and well-being of clients and reported significant health changes.
• Consulted with client care team to continually update care plans.
• Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
• Answered call lights promptly to attend to patient needs.
• Monitored vital signs and medication use, documenting variances, and concerning responses.
• Supported bathing, dressing and personal care needs.
• Provided emotional support to patients dealing with difficult diagnosis or treatments .
• Assisted with patient transfers and mobility, including use of wheelchairs and lifts.
• Recorded intake and output measurements accurately.
• Maintained cleanliness in all areas of the facility .
• Collected specimens such as urine, sputum or stool samples according to instructions from nurses.
• Observed and reported changes in patient's physical or mental condition to supervisor.
• Reported concerns to nurse supervisor to promote optimal care.
• Contacted medical providers on behalf of clients to follow up on appointments.
• Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Prepared patient room before admission by setting up equipment like IV stands.
• Organized supplies and equipment needed for care of patients on assigned unit and ward.
• Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
• Worked closely with clinical staff to support therapeutic and behavioral plans.
• Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
• Assisted nursing staff in providing basic care services to residents.
• Contributed to case reviews of client status and progress.
• Partnered with registered nurses and physiotherapists to provide care to patients.
• Assisted with meal planning to meet nutritional plans.
• Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
• Adhered strictly to all HIPAA regulations regarding patient confidentiality.
• Improved patient outlook and daily living through compassionate care.
• Transported patients between departments within the hospital.
• Assisted with ambulation using walkers or canes when necessary .
• Helped with daily living activities such as bathing, dressing, grooming and toileting.
• Checked food trays for accuracy of diet orders prior to serving meals.
• Instructed family members on how to provide bedside care.
• Maintained clean and well-organized environment for client happiness and safety.
• Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
• Set up medical equipment used in treatment procedures .
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
• Performed light housekeeping tasks such as changing linens, tidying rooms and restocking shelves with medical supplies.
• Drove clients to doctors' appointments and social outings.
• Encouraged residents to participate in activities of daily living to enhance personal dignity.
• Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
• Monitored vital signs such as temperature, pulse rate, blood pressure and respiration rate.
• Took accurate records of vital signs and other observations during shift changes.
• Planned and completed group projects, working smoothly with others.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Assisted with customer requests and answered questions to improve satisfaction.
• Collaborated with others to discuss new opportunities.
• Answered [Number] calls per shift to assist with customer questions and concerns.
• Maintained updated knowledge through continuing education and advanced training.
• Understood and followed oral and written directions.
• Recognized by management for providing exceptional customer service.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Leveraged [Software] skills to input and compile data gathered from various sources.
• Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Completed day-to-day duties accurately and efficiently.
• Identified needs of customers promptly and efficiently.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Achieved cost-savings by developing functional solutions to problems.
• Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
• Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
• Ensured compliance with HIPAA regulations regarding confidentiality of information.
• Performed vital sign assessments, such as taking blood pressure and temperature.
• Monitored food intake and output as directed by nursing staff.
• Participated in educational programs designed to improve knowledge of health care practices.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Observed and reported unusual symptoms and changes to charge nurse.
• Communicated with patients to determine feelings, need for assistance or social and emotional support.
• Assisted with range of motion exercises and other rehabilitative activities per physician orders.
• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
• Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
• Turned and repositioned bedridden patients to prevent bedsores.
• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Managed and maintained patient rooms, shared-living areas and nursing stations.
• Transported residents within the facility as needed.
• Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
• Documented activities and recorded information in EMR system.
• Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
• Shaved and draped patients to prepare for surgery, treatment or examination.
• Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
• Recognized signs, symptoms of abuse, neglect and reported them per policy.
• Provided emotional support to family members during difficult times.
• Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
• Documented patient care services by charting in designated areas.
• Helped residents walk with or without self-help devices.
• Collected specimens from patients for laboratory testing purposes.
• Answered signal lights, bells or intercom systems to determine resident needs.
• Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
• Answered patient call signals and signal lights to determine patients' needs.
• Reminded patients to take prescribed medications or nutritional supplements.
• Used mobility devices to transport patients.
• Distributed drinking water and nourishment to residents.
• Educated patients on self-care techniques that would help them maintain their independence.
• Administered medications and educated patients and families on correct at-home administration.
• Supported non-ambulatory residents in range of motion exercises.
• Supplied, collected and emptied patient bedpans on frequent basis.
• Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
• Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
• Safeguarded patient privacy with strict adherence to HIPAA protocols.
• Answered patient call lights promptly and responded to requests appropriately.
• Assisted residents with bathing and dressing to promote personal hygiene.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Provided assistance with activities of daily living, including bathing, dressing and grooming.
• Provided physical support to assist patients with bathing, dressing and toileting.
• Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
• Utilized appropriate safety measures when handling hazardous materials or waste products.
• Planned and served meals and snacks to patients according to prescribed diets.
• Assisted patients in ambulation and transfers using proper body mechanics.
• Reported changes in patient conditions to registered nurse or physician.
• Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
• Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
• Demonstrated excellent customer service skills when interacting with patients, families and guests.
• Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
• Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
• Worked with cross-functional teams to achieve goals.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Prioritized and organized tasks to efficiently accomplish service goals.