Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristina Oliver

Payson,AZ

Summary

Experienced with inventory management, logistics coordination, and team leadership. Utilizes skills to optimize receiving processes and improve operational efficiency. Track record of maintaining accurate records and fostering cooperative work environment.

Overview

18
18
years of professional experience

Work History

Receiving Manager

Tractor Supply
09.2020 - 05.2025
  • Unloaded, sorted and stored incoming merchandise.
  • Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
  • Managed shipping and receiving team, overseeing training, schedules and work assignments.
  • Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Conducted regular audits of warehouse inventory, ensuring accuracy and accountability within the team.
  • Developed strong relationships with vendors, resulting in better communication and reduced shipping errors.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Coordinated logistics operations including scheduling truck deliveries and managing dock appointments efficiently.
  • Streamlined receiving processes by implementing efficient inventory management systems.
  • Gathered and processed merchandise returns.
  • Collaborated with other department managers to develop cross-functional strategies for maximizing store performance.
  • Analyzed data trends to forecast inventory needs accurately, preventing stockouts or overstock situations.
  • Optimized warehouse layout to maximize storage capacity while maintaining easy access for staff members.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Enhanced performance of receiving dock associates through training, guidance and motivation.
  • Maintained high levels of customer satisfaction by ensuring prompt processing of returned items and swift resolution of any issues.
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Pulled, verified, and packaged items for shipment.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Conducted research to address shipping errors and packaging mistakes.
  • Developed and maintained knowledgeable and productive team of employees.
  • Promoted brand at industry events and through ongoing networking efforts.
  • Collaborated with manufacturing and supply chain management.
  • Tracked production and quality control systems to proactively identify deficiencies.

Assistant Manager

Turkey Hill Minit Markets
01.2019 - 06.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Oversaw daily operations to maintain store cleanliness and organization.

Sales Associate

Turkey Hill Minit Markets
Forest City, Pennsylvania
03.2016 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Increased customer loyalty with personalized shopping experiences and attentive service.

Bulk Fuel Specialist

United States Marine Corps
Parris Island, SC
08.2007 - 08.2011
  • Coordinated emergency response efforts during incidents involving hazardous materials or spills, minimizing environmental impact and health risks.
  • Managed the safe transportation and handling of hazardous materials, adhering to strict safety protocols.
  • Increased workplace safety by conducting regular inspections and enforcing strict compliance with safety regulations.
  • Optimized inventory management for bulk fuel storage facilities, ensuring timely replenishment of stocks.
  • Led training initiatives for junior team members, cultivating a skilled workforce capable of addressing complex industry challenges.
  • Ensured regulatory compliance by staying up-to-date with the latest industry standards, conducting regular audits, and implementing necessary changes to procedures.
  • Stayed calm and focused in emergency situations to provide efficient fixes for diverse mechanical problems.
  • Maintained safe and accurate pump levels and closely watched pump gauges.

Education

Associates In Science - Criminal Justice

Lackawanna College
Scranton, PA
05.2017

Associates In Science - Criminal Justice Policing

Lackawanna College
Scranton
05.2016

Skills

  • Shipping and receiving
  • Assisting customers
  • Forklift operations
  • Good communication

Timeline

Receiving Manager

Tractor Supply
09.2020 - 05.2025

Assistant Manager

Turkey Hill Minit Markets
01.2019 - 06.2020

Sales Associate

Turkey Hill Minit Markets
03.2016 - 01.2019

Bulk Fuel Specialist

United States Marine Corps
08.2007 - 08.2011

Associates In Science - Criminal Justice

Lackawanna College

Associates In Science - Criminal Justice Policing

Lackawanna College

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