Kimberly Thornhill
Payson,AZ
Summary
Experienced medical assistant with background in pharmacy technician and medical receptionist roles. Maintains focus in fast-paced environments and ensures patient comfort. Thrives on keeping office operations running smoothly to support clinical staff efficiency. Skilled office management professional adept at optimizing administrative functions and fostering a productive work environment. Recognized for teamwork focus and operational success. Brings reliability, adaptability, and proficiency in office software, scheduling, and resource management to meet evolving needs. Excited to begin a new career and eager to positively impact as a medical assistant.
Overview
21
21
years of professional experience
Work History
Office Manager
Miracle Ear
05.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Front Desk Associate
Quality Inn
11.2019 - Current
- Greeted guests and completed check-in procedures
- Determined room placement and took payment via computerized cash register
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Collected room deposits, fees, and payments.
- Answered guest questions and offered referrals to local points of interest.
Medical Receptionist
Ponderosa Family Care
10.2023 - 04.2024
- Greet patients, answer phone calls, and schedule appointments
- Serve as the referral coordinator
- Coordinate Covid testing and handle vaccine clinic EMR/EHR
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Pharmacy Technician
CVS Pharmacy
01.2008 - 01.2009
- Under direct pharmacist supervision, entered all new prescriptions into the pharmacy system
- Pulled correct medication per prescription order, counted correct quantity as well as verified x 3 correct prescription label was printed and affixed to correct medication
- Ordered medication PRN, and assisted with drive-thru customers
- Rang customer purchases using a computerized cash register
Pharmacy Technician
Express Scripts
01.2007 - 01.2008
- Under direct pharmacist supervision, entered all new prescriptions into the pharmacy system
- Pulled correct medication per prescription order, counted correct quantity as well as verified x 3 correct prescription label was printed and affixed to correct medication
- Ordered medication PRN, and assisted with drive-thru customers
- Rang customer purchases using a computerized cash register
Pharmacy Technician
Walgreens
01.2005 - 01.2007
- Under direct pharmacist supervision, entered all new prescriptions into the pharmacy system
- Pulled correct medication per prescription order, counted correct quantity as well as verified x 3 correct prescription label was printed and affixed to correct medication
- Ordered medication PRN, and assisted with drive-thru customers
- Rang customer purchases using a computerized cash register
Education
Associate of Applied Science - Medical Assisting
American National University
Salem, WV05-2027
Medical Assistant - undefined
Martinsburg College
Martinsburg, WV01.2022
Pharmacy Technician - undefined
Carrington College Mesa
Mesa, AZ01.2004
High School Diploma -
J.J. Pearce High School Richardson
Richardson, TX05.1983
Skills
- Lab Procedures and Diagnostic Tests
- Preparing Patients for Exams
- Medical Terminology and Definitions
- Medication Classifications
- Anatomy and Physiology
- Basic First Aid and CPE
- Medical Office Administration
- Medical Coding and Insurance Forms
- Regulations, Legislation, Ethics, and Compliance
- Pharmacy Technician
- Receptionist/Front Desk
- Customer Service/Sales
- Customer relations
- Scheduling and calendar management
- Mail handling
- Scheduling
Timeline
Office Manager
Miracle Ear
05.2024 - Current
Medical Receptionist
Ponderosa Family Care
10.2023 - 04.2024
Front Desk Associate
Quality Inn
11.2019 - Current
Pharmacy Technician
CVS Pharmacy
01.2008 - 01.2009
Pharmacy Technician
Express Scripts
01.2007 - 01.2008
Pharmacy Technician
Walgreens
01.2005 - 01.2007
Medical Assistant - undefined
Martinsburg College
Pharmacy Technician - undefined
Carrington College Mesa
Associate of Applied Science - Medical Assisting
American National University
High School Diploma -
J.J. Pearce High School Richardson
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