Michaela Waltman
Lucedale,MS
Summary
Office Manager with extensive experience in billing accuracy and client communication at Travis Waltman Interior Trim & Construction. Demonstrated expertise in resolving complex billing issues while maintaining precise financial records. Proficient in invoice processing and effective multitasking in high-pressure environments, ensuring outstanding customer service and satisfaction.
Overview
13
13
years of professional experience
Work History
Office Manager
Travis Waltman Interior Trim & Construction
Lucedale, MS
02.2023 - Current
- Prepared bills, invoices, and bank deposits as needed.
- Verified billing data with client contracts to ensure accuracy of invoicing.
- Investigated and responded to customer inquiries related to billing issues.
- Assisted with other administrative tasks as assigned.
- Maintained customer accounts by recording account information, reconciling discrepancies.
- Checked figures, postings, and documents for accuracy.
- Processed invoices and payments accurately and promptly.
- Managed all payments processing, invoicing and collections tasks.
Billing Representative
Coastal Neurological Institute
Mobile, AL
03.2017 - 02.2023
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management
- Completed and submitted appeals
- Reviewed and abstracted relevant clinical data from electronic medical records to select appropriate code for procedures
- Addressed and responded to staff and client inquiries regarding CPT and diagnosis codes
- Submitted claims to insurance companies
- Reviewed account information to confirm patient and insurance information is accurate and complete
- Reviewed all claims for accurateness and appropriateness
- Assessed medical codes on patient records and prepared invoices to be submitted to insurance companies
- Collected, posted and managed patient account payments
- Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes
- Applied HIPAA Privacy and Security Regulations while handling patient information
- Verified the accuracy and integrity of motor vehicle and workers' compensation claims
- Added modifiers, coded narrative diagnosis and verified diagnoses
- Flagged return claims and dealt with insufficient payments
- Filed and submitted insurance claims
- Effectively coordinated all communications between patients, billing personnel and insurance carriers
- Answered desk phone and handled phone calls and questions
- Performed insurance verification, pre-certification and pre-authorization
Receptionist
Coastal Neurological Institute
Mobile, AL
12.2015 - 03.2017
- Checking patients in and out for appointments in a timely manner
- Making follow up appointment
- Calling patients to schedule and confirm appointments
- Taking copayments and balances from patients before visit and making change as needed
- Posting payments to patient accounts
- Scheduling testing and appointments with outside doctors offices
- Faxing orders and patient information to physician/office patient is being referred to using the MetroFax system
- Trained in HIPPA rules and regulations
- Experienced in using the Centricity system for patient information and scheduling templates
Cashier/Key Holder
Compass Holdings, LLC
Mobile, AL
03.2012 - 12.2015
- Completing customer transactions
- Cleaning work space/station throughout shift
- Handling money and making change
- Opening and closing shifts, counting down cash registers and running daily reports
Skills
- Billing and coding claims
- Obtaining prior authorizations for procedures and tests
- Appealing claims that were processed incorrectly
- Verifying insurance coverage before a patient's appointment
- Answering patient's questions in regards to their bill and insurance coverage
- Communicating with insurance companies to verify if procedure codes require precertification
- Scheduling patient appointments
- Collecting copayments and balances and making change as needed
- Answering calls from patients and outside physicians and directing the call to appropriate employee
- Ability to multi-task and handle high patient volumes and high stress situations with ease
- Completing customer/patient transactions in a timely manner
- Ability to read and understand medical test order forms, lab reports and imaging reports and findings for the sake of explaining the findings to the patients over the phone
- Invoice processing
- Data entry
- Client communication
- Customer service
- Problem solving
- Attention to detail
- Financial tracking
- Clear oral/written communication
- Mail handling
- Billing
- Banking operations
Timeline
Office Manager
Travis Waltman Interior Trim & Construction
02.2023 - Current
Billing Representative
Coastal Neurological Institute
03.2017 - 02.2023
Receptionist
Coastal Neurological Institute
12.2015 - 03.2017
Cashier/Key Holder
Compass Holdings, LLC
03.2012 - 12.2015