Sarah Rosenman
Monsey,NY
Summary
Proficient in mental health practices and billing, utilizing expertise to contribute to service excellence in the mental health sector. Strong focus on customer satisfaction, with a track record of addressing concerns effectively. Excellent interpersonal skills enhance communication and relationship-building. Committed to delivering positive results and improving client experiences.
Overview
8
8
years of professional experience
Work History
Office Manager
Alley valley
Spring Valley, NY
07.2021 - Current
- Coordinated with supervisors to designate new cases to therapists.
- Implemented office policies and procedures to improve operational efficiency.
- Managed daily office operations, ensuring smooth workflow and communication.
- Supervised staff members, organized schedules and delegated tasks.
- Resolved customer complaints.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Compliance Manager/Billing Manager
Alley valley
Spring Valley , ny
07.2021 - Current
- Refined process for shifting from billing company to in-house billing.
- Audited notes for billing accuracy in clinical settings, and code compliance.
- Managed billing operations for medical services and patient accounts.
- Coordinated with insurance companies on claim denials and appeals.
- Implemented process improvements to enhance billing workflows.
- Ensured timely submission of claims to maximize reimbursement rates.
- Oversaw daily activities related to the processing of electronic claims submissions.
- Reviewed appeals processes and assisted in preparing appeal letters when necessary.
- Resolved issues related to denied or rejected payments from insurance companies.
- Worked closely with clinical staff to ensure timely submission of claims and accurate coding practices.
- Identified areas of improvement within the medical billing process, and implemented changes accordingly.
- Conducted insurance verification and pre-authorization, coded mental health procedures, and managed patient charts.
- Oversaw claims processing and resolved billing discrepancies efficiently.
- Identified areas of improvement within the medical billing process, and implemented changes accordingly.
Billing Manager
Daas Wellness Center
Spring Valley, NY
07.2018 - 07.2021
- Facilitated transition from billing company to in-house billing
- Worked with customers to resolve billing disputes in a timely manner.
- Oversaw claims submission and payment posting processes for accuracy.
- Coordinated with insurance companies to resolve claim discrepancies efficiently.
- Collaborated with therapist to ensure accurate coding practices were followed.
- Oversaw daily activities related to the processing of electronic claims submissions.
- Resolved issues related to denied or rejected payments from insurance companies.
- Worked closely with staff to ensure the timely submission of claims and accurate coding practices.
- Provided technical assistance regarding coding questions or other inquiries from internal teams.
Skills
- Mental health expertise
- Insurance knowledge
- Billing management and compliance
- Claims processing and submission
- Customer service and relations
- Office management
- Data entry efficiency
- Attention to detail
- Collections management
- HIPAA compliance
- Claims processing
- Medical coding
- Billing compliance
- Medical billing software fluency
- Patient billing procedures
- Insurance verification
Timeline
Office Manager
Alley valley
07.2021 - Current
Compliance Manager/Billing Manager
Alley valley
07.2021 - Current
Billing Manager
Daas Wellness Center
07.2018 - 07.2021