Amanpreet Kaur
Glendale,CA
Summary
Over 14 years of experience as Program manager/Senior Business analyst/Business Intelligence analyst, Project manager, Product owner in the domains of utilities, Finance, Social Media, Retail and Insurance with solid understanding of Business and Technical Requirements techniques.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Product Owner/Sr System and Business Analyst (Hybrid)
Calwaters
06.2023 - 07.2024
- Mobile Workforce Management applications product owner
- Hands-on experience working with enterprise customers building loyalty
- Develop, prioritize and maintain the product roadmap and team's backlog to drive optimal business growth
- Meet with the governing body of stakeholders to obtain sponsorship and arrange funding for changes to existing functionality and new features
- Hold the title of KloudGin Product Owner and create user stories based on functional business requirements and technical specifications
- Facilitated discussions between end-users, vendors, and the IT department
- Served as the primary contact for end-user support
- Administered all system user accounts
- Performed system tests, identified bugs, and tracked the bugs in the product backlog using Jira and Cherwell
- Coordinated integration tests between users and vendors of systems that integrate with the Mobile Work Order Management system
- Provided data for reporting, configured system and developed reports to meet specified business requirements
- Facilitated user group meetings, feedback sessions, software demonstrations, and training
- Managed multiple tasks with competing deadlines to ensure minimal impact to functional users
- Coordinated upgrades, enhancements, or fixes to existing or new systems as requested
- Responsible for planning, scheduling, and coordinating Cloud Field Service and Asset Management application, business processes for products and services
- Complied with Sarbanes-Oxley (SOX) controls and requirements
- Participated in and supported the Company's Continuous Improvement program and projects
- Led quarterly business review (QBR's) from integrated planning, prioritization, current updates on ongoing projects to shaping the Key results
- Built a collaborative and high performance team through role modelling, coaching, leadership of other PO's and team members
- Constantly assessed 'health checks' to drive customer satisfaction (NPS), product adoption, onboarding, and identify further areas of improvement
- Responsible for driving successful transitions and transformations within our organization, ensuring that changes are implemented smoothly and effectively across all business units
- Acted as a liaison across multiple business units, systems development, management, and end-users to understand the business objectives
- Facilitated communication and collaboration with internal and external customers and provided results to senior leadership
- Responsible for verifying with user representatives and stakeholders that use case and process models accurately portray specific business needs while ensuring completed work aligns with project scope
- Performed analysis on new business initiatives through collaboration with Executive and Business Sponsors, technical and shared business teams and ensured the business stakeholder's strategic vision is clear
- Negotiated conflicting priorities among multiple stakeholders to ensure a single prioritized list of work to follow
- Responsible for generating CR's for final approval from upper management
- Ensured accurate and timely reporting on a weekly, monthly, and ad hoc basis
- Stayed up to date on the latest process and IT advancements to automate and modernize
- Efficiently integrated new systems, programs and applications with business operations and services
- Other duties as assigned.
PM/Business Analyst (Hybrid)
Astreya for Meta
01.2022 - 05.2023
- Develop detailed project plans, schedules and budgets and manage all implementation processes including interdepartmental meetings, technical and functional resource identification and allocation, project timeline and progress tracking, change control process, testing, documentation, training and interdepartmental communications
- Build a deep understanding of the data infrastructure and business objectives of the ENSUDS Team
- Design specifications, data flows and user process automation
- Create project plan and manage stakeholder
- Analyze system and business process improvement and provide creative solutions
- Conduct functional and non-functional testing
- Experience in data analysis, process mapping using VISIO and LucidCharts
- Generated reports on KPI's, success rates and other data analytics to measure performance
- Conceptualize and build dashboards that are simple, visually appealing, and showcase a powerful story
- Consult with stakeholders and provide recommendations from the insights you surface from analysis
- Involved in planning resources and roadmap for future projects
- Use data and process planning artifacts to tell compelling stories and inspire action to be taken to drive business results
- Work effectively with cross-functional teams, learn and apply best practices, and ship high quality deliverables
- Responsible for Intake & Prioritization effort
- Gather feedback/change requests and analyze impact
- Responsible for publishing the monthly Reports.
Sr. Business/System Consultant
PG&E
02.2021 - 12.2021
- Contribute to the Business Operations Team, in charge of assessing and defining new requirements for subscription-and cloud-based products
- Lead and facilitate process improvements sessions with internal customers
- Execute various tasks including product demonstration for partners worldwide; product roadmaps, governance model, and process development; user stories tracking using Rally software; and Scrum sessions facilitation
- Preside over regular sessions with cross-functional teams regarding scope delivery progress and EPIC and feature review
- Actively interact with stakeholders and subject matter experts (SMEs) on business capabilities and outcomes as well as with IT Team on data and success metrics gathering
- Collaborate with Change Management Team in retaining positive communication with internal and external partners regarding go-live activities and training materials development
- Communicate with stakeholders and Development Team in prioritizing scope and generating scope release schedule according to business priority and outcomes
- Efficiently handle product roadmap as well as stakeholder list and engagement with the team involving sign-off of scope and coordination of escalation at program level
- Prepare biweekly project updates to Project manager and Senior Leadership Team; manage tracking and quality assurance (QA); and determine use case scenarios
- Performing data analysis and process design activities at the operational and organizational level.
Sr. Lead Business Consultant/Scrum Master
Santa Clara County Public Health and Safety
01.2020 - 12.2020
- Consulting with project managers and client personnel to help identify and document business needs, objectives, and requirements
- Documenting current operational procedures, issues and risks, input and output requirements, impact analyses, data scope, usage, and security requirements
- Development and execution of test requirements, plans, use cases and scenarios
- Defect tracking and resolution
- Requirements gathering and definition
- Reviewing and fully understanding all project and business requirements
- Leading functional/application related requirements discussions with both State clients and stakeholders
- Create an interface control document that provides the source and target systems, elements, and attributes
- Collaborate with relevant teams on designing data exchange interfaces
- Work with business departments, including technical teams, in developing and confirming data sources, user workflows, and maps to populate interfaces
- Successfully and accurately complete all interface documentation per the timeline indicated in the project schedule
- Work in an agile environment, with cross-functional, geographically dispersed teams to improve, define and manage new business processes and help develop overall technology solution design
- Assess existing processes and make improvement recommendations based on customer experience, cycle time and risk/reward analysis
- Work on problems of diverse scope, develop solutions to technology challenges and deliver the requirements before the deadlines
- Coordinate meetings with clients, document and distribute meeting minutes, ensure action items are completed on time, communicate project status, escalate issues to management as appropriate
- Support teams through all phases of the project including the knowledge transition phase
- Embrace new technologies and work with various tools and technologies to achieve desired functionality and adhere to industry standards, principles and practices
- UAT Testing - set up the testing plan and perform the tests
- Document and present the findings to the business and development team
- Be an individual contributor or mentor/lead small teams on client engagement teams, working under the supervision of the product owner, to develop work products, lead specific project initiatives, and act as a subject matter expert on consulting projects.
Sr. Business Analyst/Product Manager
Bank of the West
07.2018 - 01.2020
- Create project plan and manage stakeholder
- Managing and measuring the execution of digital adoption programs
- Working with organization stakeholders to understand challenges to adoption
- Developing strategies for overcoming obstacles and weak points
- Measuring the ROI of digital adoption initiatives
- Software training for existing employees
- Implementing new business processes and creating mockups for UIUX screens for Payments, Wire transfer, ACH and overall banking processes
- Achieving buy-in and a smooth transition
- Ensuring the success of digital investments
- Spearheaded a project to remove the company's legacy system used in the renewal of service contract entitlement for 2-tier business route to market users
- Generated business process and requirements in new application, as well as aided with functional design to address 2-tier business model needs
- Conceptualized and oversaw development and QA projects including thorough analysis of requirements to create and plan resources
- Supported a team of eight business analysts in monitoring resource project progress and updating senior management on project status
- Communicated with UX Team on user flow management, as well as with QA, Business Acceptance Testing (BAT), and User Acceptance Testing (UAT) teams in preparing and facilitating test cases and resolving issues
- Steered efforts in coordinating solution impact among Integrations, Upstream, and Downstream teams, which involved impact-tracking documentation and solution delivery monitoring
- Directed the Development Team regarding business solutions and development/QS life cycle support.
Education
Masters in commerce, ecommerce and finance -
Guru Nanak Dev University (GNDU), Amritsar
01.2005
Skills
- Program Management
- Product Development
- Change Management
- Requirement Gathering
- Reporting
- Analysis
- Data Analysis
- Data Visualization
- Scrum
- Agile
Websites
Certification
- AWS Cloud Practitioner Specialization
- Gen AI - Foundation IBM - IBM
- Smartsheet Product Certification
- Certified ScrumMaster (CSM)
Timeline
Product Owner/Sr System and Business Analyst (Hybrid)
Calwaters
06.2023 - 07.2024
PM/Business Analyst (Hybrid)
Astreya for Meta
01.2022 - 05.2023
Sr. Business/System Consultant
PG&E
02.2021 - 12.2021
Sr. Lead Business Consultant/Scrum Master
Santa Clara County Public Health and Safety
01.2020 - 12.2020
Sr. Business Analyst/Product Manager
Bank of the West
07.2018 - 01.2020
Masters in commerce, ecommerce and finance -
Guru Nanak Dev University (GNDU), Amritsar