Jay Chauhan
Swedesboro,NJ
Summary
- Over Fifteen (18) years of professional IT, Product Owner, Sr. Business Analyst, Subject Mater Expert (SME), Business system analyst, Project Manager, systems engineering, QA Analyst, OSS/BSS Analyst experience in Telecommunication, Cable media, Retail, HRIS, logistics / Supply Chain and Transportation industries experience.
- Diligent with solid background in product development and stakeholder management. Successfully led cross-functional teams to deliver high-impact products aligned with business goals. Demonstrated expertise in agile methodologies and effective communication with diverse teams.
- Expertise throughout the entire Software Development Lifecycle (SDLC), SCRUM Framework using Agile Methodology and Iterative Software Development Life Cycle Process.
- Problem management and Incident management expertise. Knowledge of various tools (Jira/Rally/ agile Studio) and software's for systems solution including, SDLC Methodology (Waterfall, Agile), web application like HTML, web services, share point, various database like PL/SQL, oracle 9i,10g, QA tool like HP ALM QC, UFT and PEGA Systems.
- Managed and executed large-scale projects starting from Business Requirements Gathering, Translating Requirements into Technical Specifications, Application Designs, Quality Assurance, roll out, Production supports and operational efficiency using ITIL Process and implementing Six Sigma standards.
- Worked as QA Analyst in different phases of testing such as System testing, Functional testing, Regression testing, User Acceptance testing (UAT) and Integration testing for Quality Analysis.
- Knowledge and experience with SQL to analyze database discord patterns to determine root cause and provide solutions using SQL scripts
- Professional with strong background in managing product lifecycles and driving project success. Skilled in agile methodologies, stakeholder management, and roadmap development. Focused on team collaboration, adapting to changing needs, and delivering tangible results. Known for clear communication, strategic planning, and problem-solving abilities.
- Experienced with agile project management, requirements gathering, and stakeholder engagement. Utilizes these skills to streamline product development and ensure alignment with business objectives. Track record of effective communication and team leadership, driving successful product launches and continuous improvement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Product Owner/ Business System Consultant / System Analyst
MetaSense Inc / State of NJ
07.2023 - Current
- Served as Product Owner and Lead Business Systems Analyst for the New Jersey Automated Trial Court service unit (NJATCSU) enterprise Standard Architecture team
- Conduct and facilitates business requirements gathering sessions and meetings, document review, working sessions, Creates Charter and Business Requirements and Technicalities document based on the user stories defined in Agile studio tool and execute the same in different iteration or sprint
- Knowledge of various Tools & Technology like Agile studio for agile methods and software's for systems solution including, SDLC Methodology (Agile), PEGA, share point, QA tool like UFT, MS Visio
- Manage programs related to business operations and the implementation of innovative processes, tools and applications
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
Sr. Business Analyst/ Product Owner/ Scrum Master
MetaSence Inc. / Verizon
12.2020 - 06.2023
- Served as Lead Business Systems Analyst for middleware implementation to connect Verizon Salesforce Instance
- Led workshops with business stakeholders to develop future state business processes, confirm process owners, and document business system requirements for Transportation and VTU Fleet
- Subject Matter Expert for all products configuration in Verizon Salesforce instance and SAP ERP
- Defined and prioritized supply chain product backlog based on business value, feasibility, and stakeholder needs
- Prepare the product vision and create the road map to define the products catalog
- Agile Methodology Expert responsible for Planning and Executing SCRUM Ceremonies as the Product Owner for Internal Verizon Business Systems including Customer Journey Mapping, User Story Grooming, Backlog Refinement, Sprint Planning, Daily Touchpoint, Demo, and Retrospective
- Coordinate with stakeholders for QA, E2E and UAT testing and preparation for Go Live activities
- Knowledge of various Tools & Technology like Jira for agile methods and software's for systems solution including, SDLC Methodology (Agile), web services, share point, various database like PL/SQL, oracle 9i,10g, QA tool like HP ALM QC, MS Visio, IO Draw
Sr. Business Analyst/ Solution Architect
MetaSence Inc. / Kajeet - Arterra Mobility
06.2020 - 11.2020
- Kajeet/ Arterra Mobility will be providing the solution to Charter Communication for AWS enhancement
- Create the Product catalog with all the product components, sub-Components, Text to Invoice, GL code, Tax code etc
- Prepare the complete solution and technical design document with data work flow diagram for Elastic path upgradation
- (EP is the third-party Vendor.) This initiative is to upgrade Ecommerce Component of Arterra MVNE Platform
- Knowledge of various tools & Technology like (Jira/Rally etc..) and software's for systems solution including, SDLC Methodology (Waterfall, Agile), web application like HTML, web services, share point, various database like PL/SQL, oracle 9i,10g, QA tool like HP ALM QC, MS Visio, IO Draw
Solution Architect / Sr. Business Analyst
MetaSence Inc. / Comcast
01.2019 - 06.2020
- Enterprise Billing Improvements Program (SingleView) for COMCAST - largest Cable/Communications Service Provider in United States
- The objective of the program was to define and implement the Enterprise Billing solution which include:
- Improvements/Automation of Accounts Receivables and Credit & Collections processes
- Convergent Billing Enablement and process definition of new product launches such as Managed Enterprise Solutions (MES), SD WAN, Metro Ethernet, Business Voice and Multi Gig Broadband products
- Working with Marketing and sales team and Create the Product catalog with all the product components, sub-Components, Text to Invoice, GL code, Tax code etc
- Conduct and facilitates business requirements gathering sessions and meetings, document review, working sessions, Creates Charter and Business Requirements, data work flow diagram and UML diagram and Technicalities document based on the user stories defined in Rally tool and execute the same in different iteration or sprint
- Conduct and facilitates change management requests and prioritized with business
Sr. Business Analyst/ Product Manger
MetaSence Inc. / T- Mobile
06.2018 - 12.2018
- Worked on T-Mobile Next Gen and My T-Mobile
- Prepare the requirement of T-Mobile and My T-Mobile Retail system for Mobile Web, Apps and desktop
- Manage and prepare the requirement for all the products, Promotion, enhancement, accessories, Payments, trading phones, Plans, Phones and standard/Jump upgradation etc
- Work with business team, Sales/ Finance and Marketing team and Engineers and create the Product Road map, define the product and deliver products to end customers/ Business/ Client
- Perform all project management functions – initiation, planning, monitoring and control, closure, Agile/Scrum/SAFe
- Prepared the Technical design document which include the Process flow, web services (API Data mapping with database), REST APIs with all logical and condition/query systematically
- Which help developer to develop the system
Sr. Business Analyst / Product Owner
MetaSense Inc./ Comcast
08.2017 - 05.2018
- Worked on Integration Project of Silk Road Onboarding, Success factors Recruiting and SAP PA modules
- Tested all the interfaces between Silk Road, SF and SAP for the Offer Letters and Write back to SF and SAP
- Writing test scripts for SF recruiting, Silk Road tool (Onboarding), SAP - HCM OM-PA
- Prepare the Test case in HP ALM and perform the regression testing/ functional testing and UAT for onboarding process
- Defined and prioritized supply chain product backlog based on business value, feasibility, and stakeholder needs
- API Field (data work flow) Mapping Integration between recruiting and SR for offer letters / Onboarding (Silk Road) and SAP for employee profile, I9 and additional hires
- API Data mapping Interface between onboarding (Silk Road) and I-9 e verify (third party system)
- Routing candidates thru offer approval stages in SF recruiting and launching /interfacing to silk road (onboarding tool)
Product Manager / Sr. Business Analyst
MetaSense Inc. / AT&T
06.2016 - 08.2017
- Prepare the requirement for migration of AT&T AOTS system to VTM – Virtual Trouble Management tool for all the AT&T modules like DTV, ASCS, DTV – CM, DTV – TM and Proposed solution for Message queuing using Kafka with partition also working on one of the SSDF project for creating the common key for new existing pricing data to FPP
- Work with business team, Sales/ Finance and Marketing team and Engineers and create the Product Road map, define the product and deliver products to end customers/ Business/ Client
- Defined and prioritized supply chain product backlog based on business value, feasibility, and stakeholder needs
- Prepared the Technical design document which include the Process flow, web services (API Data mapping with database), REST APIs with all logical and condition/query systematically
- Which help developer to develop the system
- Understand the Request and Response of WSDL Web services/Rest API (XML/JSON) and provide the technical support to development team
Sr. Business System Analyst
MetaSense Inc. / Frontier Communication
08.2015 - 04.2016
- Working on one of the biggest Frontier Conversion projects – VZ3 (Verizon Conversion – for 3 states of CA, FL & TX)
- Performs end-to-end SDLC by evaluating Business Requirements (BREQ's) and User Requirements (UR's), requirements management and analysis based on the user story defined in Rally
- Create Validated User Requirements (VUR's) and Cross-Functional Diagrams (XFD's) using Visualize (MS Visio)
- Knowledge of various tools & Technology like (Jira/Rally etc..) and software's for systems solution including, SDLC Methodology (Waterfall, Agile), web application like HTML, web services, share point, various database like PL/SQL, oracle 9i,10g, QA tool like HP ALM QC, win runner and load runner, reporting tool – crystal report
- Scripting language like UNIX shell, various network tool like TCP/IP, Routing protocol, DHCP, DNS FTP etc
Sr. Business Analyst
Celtic System
02.2015 - 07.2015
- Provide the Business support for Celtic systems application such as IRP (International Registration Plan), CMVS (Celtic Motor Vehicle System) of Transportation Domain
- Performs end-to-end project (E2E) technical evaluation, analysis, design, integration and complete system solution on client's goals, objectives and providing requirements on desired project implementation schedule and targeted expense
Sr. Business Analyst/Product Manager
TCS (Tata Consultancy Services)
04.2014 - 01.2015
- Understanding customers' diverse, specific business needs and applying product knowledge to meet those needs
- Designs and proposes the Solution within frame of product for customers
- Designs SOW, BRDs, responding RFP/RFI
- Working with Finance team
- Sales and Marketing team to Create the Product catalog with all the product components, sub-Components, Text to Invoice, GL code, Tax code etc
- Perform all project management functions – initiation, planning, monitoring and control, closure, Agile/Scrum/SAFe
- Conduct various SQL database queries for analysis code and database issues
Sr. Business Analyst & Head of Service Product Delivery
TCS (Tata Consultancy Services)
02.2013 - 02.2014
- Provide business support for Vodafone applications such as POS (Point of Sale) and UPSS (Unify Provisioning Support System), SAS (Subscriber Activation System)
- Coordinated in Business requirements gathering, GAP Analysis, Test Cases preparation, Unit testing, Functional testing, System Integration testing and UAT
- Prepare the change management requests and prioritized with business
- Results-driven Product Owner with expertise in supply chain management and ERP SAP solutions, specializing in optimizing business processes and driving digital transformation
- Extensive experience in SAP modules (e.g., MM, SD, PP, WM, FI) to enhance supply chain efficiency and improve system capabilities
- Managing the complete billing system process towards to bill printing which includes the how the all usages and rental are calculated starting from initiation, Installation, Suspension Termination etc
- Billing process
Sr. Business System Analyst – IT/ Application Support
TCS (Tata Consultancy Services)
08.2011 - 02.2013
- Understanding customers' diverse, specific business needs and applying product knowledge to meet those needs
- Designs and proposes the Solution within frame of product for customers
- Designs SOW, BRDs, responding RFP/RFI
- Technologies: – CRM (Customer Relationship Management), Meta solve (order management system), POS, Telecom Billing system Kennan FX, Mediation, SAS, IN prepaid billing system
Sr. Business System Analyst /TBO Lead (Telecom Business Operation)
IBM
02.2010 - 08.2011
- Capture requirements and design solutions for telecommunications/software system projects and products (customer and internally driven) specifically, next-generation switching systems (voice and IP) and new customer applications, Billing system, Mediation and Network Elements, SAS., Payment Application
- Managing the complete billing system process towards to bill printing which includes the how the all usages and rental are calculated starting from initiation, Installation, Suspension Termination etc
- Billing process
- Involve in circle transformation project i.e
- MNP / LNP (Mobile Number Portability) /LNP (Local Number Portability), responsible to provide the data and information also provide the support for testing of applications and compliant
- Involve in circle transformation project i.e
- NSMS (Number SIM Management System) / FTA (First Time Activation), responsible to provide the data and information also provide the support for testing of applications and compliant
Business System Analyst/ Service Delivery Head
TCS (Tata Consultancy Services)
06.2007 - 02.2010
- Conceptualize and create total systems for telecommunications projects and products (customer and internally driven) specifically advanced switching systems and new customer application
- Operation Control activities for Telecom Mediation and Switch Related activities
- Technologies: – CRM (Customer Relationship Management), Meta solve (order management system), POS, Telecom Billing system Kennan FX, Mediation, SAS, IN prepaid billing system
Business System Analyst/ Service Delivery Head
CMS – Computers
01.2007 - 06.2007
- Conceptualize and create total systems for telecommunications projects and products (customer and internally driven) specifically advanced switching systems and new customer application
- Operation Control activities for Telecom Mediation and Switch Related activities
Software Programmer
PAM Technology Ltd.
09.2004 - 12.2005
- Looked after the Development activities for the various clients Project progress reports activities
- Environment: ASP.Net, Crystal report, PL/SQL, MS VISIO, MS Office, Rational Rose
Education
Masters in Computer Application -
Gujarat University
01.2004
Bachelor of Science - Physics
Gujarat University
01.2001
Skills
- Project management
- Release planning
- Business analysis
- Product development
- Product backlog management
- Roadmap development
- Product lifecycle management
- Stakeholder relationship management
- User acceptance testing
- Software development fundamentals
- Product planning
- Scrum expertise
- Scrum framework
- Agile frameworks
- Agile Tools - Jira, Rally, Agile studio
- Scrum methodology
- Feature prioritization
- Requirements elicitation
- Use case study generation
- Story planning
- User story creation
- Technical expertise
- Data-driven decision making
- Risk management
- Risk assessments
- Problem identification
- Problem resolutions
- Product issue resolution
- Training and onboarding
- Root-cause analysis
- Google Analytics understanding
- Data analytics
- Database management - various database like PL/SQL, oracle 9i,10g
- Microsoft office
- MS Visio, IO Draw, Lucidchart, Mira
- Customer relationship management (CRM)
- Salesforce
- CPQ Cost Price & Quote structuring
- OSS/BSS (Operation / Business Support Systems)
- Billing /Payment System (BSCS, Kennan Fx, Single view, CSG ,etc)
- Microservices - Web services/Rest API (XML/JSON)
- HP- ALM QC
- SAP / ERP - (MM,SD,FI, WM, ERP)
Certification
- Certification on Introduction of Generative AI from Google Cloud
- Certification on Generative AI Overview for Project Managers
- Certified ScrumMaster (CSM)
- Certified Scrum Product Owner (CSPO)
- Six Sigma - Certified Yellow Belt, Team member
- ITIL V3 certified
Award and Achievement
- Spot award for successful launch of new NSMS (Number and SIM Management System) application for business transformation in the state as part of transformation initiative.
- Appreciation for reduction of UUI (User Understanding issue) that will help to reduce the overall count of incidents.
- Excellence awards given from the client for CUG (Closed Usage Group) implementation on PRI lines first across all the circles.
Timeline
Product Owner/ Business System Consultant / System Analyst
MetaSense Inc / State of NJ
07.2023 - Current
Sr. Business Analyst/ Product Owner/ Scrum Master
MetaSence Inc. / Verizon
12.2020 - 06.2023
Sr. Business Analyst/ Solution Architect
MetaSence Inc. / Kajeet - Arterra Mobility
06.2020 - 11.2020
Solution Architect / Sr. Business Analyst
MetaSence Inc. / Comcast
01.2019 - 06.2020
Sr. Business Analyst/ Product Manger
MetaSence Inc. / T- Mobile
06.2018 - 12.2018
Sr. Business Analyst / Product Owner
MetaSense Inc./ Comcast
08.2017 - 05.2018
Product Manager / Sr. Business Analyst
MetaSense Inc. / AT&T
06.2016 - 08.2017
Sr. Business System Analyst
MetaSense Inc. / Frontier Communication
08.2015 - 04.2016
Sr. Business Analyst
Celtic System
02.2015 - 07.2015
Sr. Business Analyst/Product Manager
TCS (Tata Consultancy Services)
04.2014 - 01.2015
Sr. Business Analyst & Head of Service Product Delivery
TCS (Tata Consultancy Services)
02.2013 - 02.2014
Sr. Business System Analyst – IT/ Application Support
TCS (Tata Consultancy Services)
08.2011 - 02.2013
Sr. Business System Analyst /TBO Lead (Telecom Business Operation)
IBM
02.2010 - 08.2011
Business System Analyst/ Service Delivery Head
TCS (Tata Consultancy Services)
06.2007 - 02.2010
Business System Analyst/ Service Delivery Head
CMS – Computers
01.2007 - 06.2007
Software Programmer
PAM Technology Ltd.
09.2004 - 12.2005
Masters in Computer Application -
Gujarat University
Bachelor of Science - Physics
Gujarat University
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