Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
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Amanuel Bekele

Grayson,GA

Summary

With 5 years of experience as a Technical Support Engineer, I have a comprehensive understanding of cybersecurity principles, network configurations, and application delivery controllers. I am skilled in troubleshooting complex technical issues, including DNS and system diagnostics, while maintaining high customer satisfaction. My expertise extends to security risk assessment, security audits, and vulnerability management, with a strong focus on automation scripting and problem-solving. Known for providing efficient solutions, I can translate complex technical concepts into understandable terms, enhancing user experience and contributing positively to team performance. I am passionate about maintaining high security standards and excel in both independent and collaborative environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

DNSFilter
Washington, DC
03.2024 - Current
  • Cybersecurity and DNS Expertise Developed a solid understanding of the OSI model, focusing on DNS, network security, and performance optimization. Resolved complex DNS issues using DNSFilter tools and best practices.
  • Security Audits and Risk Management Conducted security audits and risk assessments to improve system reliability. Managed Active Directory and Azure AD integrations, ensuring secure and seamless access.
  • Automation and Scripting Implemented automation solutions with PowerShell to streamline workflows and reduce errors. Experienced with Python and JavaScript, enhancing my ability to address security challenges.
  • Leadership and Team Collaboration Led cross-functional teams on large-scale projects, showing strong leadership and problem-solving skills. Directed data center designs to ensure scalability, integration, and compliance with industry standards.
  • Client Support and Troubleshooting Provided expert support for DNS and DHCP services, assisting customers with DNSFilter migrations. Ensured smooth transitions through clear communication and timely resolutions.
  • Project Management Designed and deployed large-scale data center networks, managing all phases of construction and deployment. Ensured industry compliance and optimized performance across projects.

Technical Support Engineer

Citrix
Alpharetta, GA
11.2021 - 01.2024
  • Delivered exceptional technical support to clients, specializing in network troubleshooting and NetScaler-related issues.
  • Managed application servers across corporate environments using Citrix NetScaler for load balancing and ensuring high availability of critical applications.
  • Handled escalated security incidents by adhering to strict policies, swiftly identifying potential threats, and collaborating with security teams to mitigate risks.
  • Contributed to the design and maintenance of authentication technologies, including LDAP and SAML, to bolster system security and user verification processes.
  • Maintained the confidentiality, integrity, and availability of hosting environments by rigorously following established policies and procedures.
  • Engaged in continuous learning about advanced authentication and directory services technologies to stay ahead of emerging security challenges.
  • Maintained and configured Windows servers, ensuring optimal operation within a 3-tier application architecture.
  • Designed network topologies incorporating F5 Load Balancers and firewalls to enhance system resilience and manage traffic effectively.
  • Conducted numerous site visits, working collaboratively with construction teams, design architects, and contractors to ensure that network builds meet rigorous standards and accurately reflect planned infrastructure designs.
  • Addressed web application security vulnerabilities, implementing remediation techniques to mitigate risks associated with SSL/TLS protocols and cipher strengths.

Education

Bachelor of Science - Computer Engineering

Hawassa University
Ethiopia
07-2016

Skills

  • Project Management
  • Computer and Network Security
  • Interpersonal Communication
  • Problem-Solving
  • System Troubleshooting
  • Technical Documentation
  • Critical Thinking
  • Root Cause Analysis
  • Windows Servers
  • Attention to Detail
  • Product Knowledge
  • Virtualization Technologies
  • Load Balancing/Content switching
  • IPS/IDS
  • Encryption/decryption
  • Incident Management

Certification

  • CompTIA Security +
  • Citrix Certified Associate (CCA)

Timeline

Technical Support Engineer

DNSFilter
03.2024 - Current

Technical Support Engineer

Citrix
11.2021 - 01.2024

Bachelor of Science - Computer Engineering

Hawassa University

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Amanuel Bekele