Summary
Overview
Work History
Skills
Timeline
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Rafi Arrington

Haltom City

Summary

Technical Support Engineer with a solid background in troubleshooting and resolving complex technical issues while maintaining high customer satisfaction rates. Skilled in various programming languages, network configurations, and system diagnostics. Known for providing efficient solutions to hardware and software problems and contributing positively to team performance. Proven ability to translate complex concepts into layman's terms enhancing user understanding.

Overview

6
6
years of professional experience

Work History

Technical Support Engineer

QSIC
Dallas
04.2025 - 08.2025
  • Provided technical support to clients via phone and email communications.
  • Diagnosed software and hardware issues for various customer systems.
  • Collaborated with engineering teams to resolve complex technical problems.
  • Documented troubleshooting steps in the company knowledge base.
  • Monitored system performance and reported incidents to management promptly.
  • Installed and tested operating systems, applications, updates, patches, and service packs.
  • Collaborated with teams to solve technical customer problems across product suites.

Infrastructure Engineer

Sanapptx
Plano
06.2023 - 01.2024
  • Managed over 200+ client licenses and hardware
  • Worked on client networking as well as managed client cloud support
  • Managed the hardware and software compliance for over 800+ machines
  • Oversaw Asset Management for 6 companies and 350+ clients
  • Managed the 'AutoTask' ticketing system for incident management
  • Managed client cloud services as well as Company backups and virtual machines for 200+ users.

Store Systems Engineer

Smoothie King
Coppell
06.2021 - 01.2023
  • Provided support for propriety technology to 1000+ stores/restaurants
  • Managed, updated, and distributed new versions of proprietary technology
  • Lead Projects using Agile Project Management methods
  • Managed Active Directory and Sales Force users permissions and reports
  • Conducted data analytics on over 1000+ stores, including corporate IT
  • Provided extensive documentation on all projects
  • Headed command center project to improve Help Desk effectiveness.

Risk Analyst

Riskonnect
Dallas
04.2019 - 05.2021
  • Provided accurate technical assistance for the medical and legal fields
  • Resolved complex issues using SQL Database and analyzed personalized client BI reports
  • Cooperated with multiple teams to provide solutions for clients on a daily basis
  • Maintained 100+ per day case closure rate and provided training documents to clients and colleagues
  • Assisted clients and internal colleagues with Active Directory and Enterprise managements.

Skills

  • Proficient in hardware, software, and peripheral maintenance, repair, setup, modifications and troubleshooting
  • Knowledge of database (Access, SQL), Citrix desktop environments, Windows Server, and Active Directory
  • Skilled in Python, Powershell, Linux troubleshooting
  • Experienced in Agile Project Management and Azure DevOps
  • Familiarity with desktop operating systems: Windows (XP-11), Linux (Ubuntu/Debian/Linux Lite), Mac OS
  • Technical Documentation
  • Group policy management
  • Infrastructure management
  • Python Proficiency
  • Asset management
  • Project management

Timeline

Technical Support Engineer

QSIC
04.2025 - 08.2025

Infrastructure Engineer

Sanapptx
06.2023 - 01.2024

Store Systems Engineer

Smoothie King
06.2021 - 01.2023

Risk Analyst

Riskonnect
04.2019 - 05.2021

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Rafi Arrington