Amany Al-Hallaq
Hickory Hills,USA
Summary
Expert in dispatching and managing customer service operations, ensuring compliance with regulations and corporate policies. Demonstrated history of improving customer satisfaction through effective communication and problem resolution in dynamic environments.
Overview
14
14
years of professional experience
Work History
Courier Dispatcher/Scheduler/Customer Service Specialist
Cycle Logistics
06.2021 - Current
- Dispatch drivers for domestic package pickup and delivery in the United States.
- Ensuring that all DOT rules and approved corporate policies and procedures are followed.
- Collaborated with supervisors and customers to resolve service requests and equipment issues.
- Received work orders from crews and customers, prepared documentation, and assigned personnel to ensure efficient operations.
- Communicate with drivers throughout the day to identify and address any issues encountered during transportation.
- Updated and completed call records in physical and electronic databases.
- Ensuring that all relevant regulatory agencies, corporate rules, and processes are strictly followed.
- Ensure compliance with transportation regulations and company policies.
- Ensured completeness and accuracy of shipping and receiving documentation, filing in accordance with standard operating procedures.
- Use telephones and text messages to contact employees or emergency personnel.
- Speaking with supervisors or customers to resolve problems, requests for services, or equipment.
- Monitor and track vehicle locations and durations of deliveries or pickups.
- Communicate with customers to provide status updates and confirm delivery times.
- Collaborate with other departments to ensure on-time delivery of goods.
- Resolve any issues and complaints from customers, drivers, and other stakeholders.
- Prepared dispatch documents and generated freight bills and invoices.
- Keep track of transportation regulations and laws to ensure that truck drivers comply.
- Meet key performance indicators to support the department, branch, product and overall company goals.
- Updated our system and the Customer’s system of PODs for the assigned orders.
- Utilized Power-Data Track software to manage transportation logistics.
Retail Banker
Woodforest National Bank
07.2024 - 02.2025
- Assist clients and provide advice on financial services.
- Explain new products, assist with account openings, provide advice, cross-sell products, and respond to complaints.
- Help individuals manage their money, providing expert advice, financial services, and products.
- Facilitate the movement of funds via payment mechanisms, set up savings accounts and bonds, and organize loans and overdraft facilities.
- Manage checking, savings, and business accounts, consult customers on bank's financial services such as lines of credit for both consumers & business, approach and sign on new customers, cross-sell products and services, cooperate with colleagues to maintain high-quality customer service, perform certain clerical tasks such as filing, and respond to customer's questions and complaints, helping to solve them.
- Assisting customers with basic transactions, such as making deposits and withdrawals.
- Accepting cash, checks, and other forms of payment from customers.
- Verifying customers' identities and ensuring proper completion of paperwork.
- Safeguarding the bank’s assets and maintaining security at the teller window.
- Makes banking quick, straightforward, and simple by giving customers information and direction on the various digital and self-serve choices that are accessible.
- Engages customers to grow our business by reaching out, generating appointments, and building new relationships within the community.
- Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
- Asks about the client's specific banking and credit card needs and, in order to provide tactical advice, integrates marketing campaigns and activities into the client conversation.
- Proactively seeks for innovative methods to personalize each client's experience. Constantly looking for ways to strengthen relationships with customers through outbound contacting, a new customer follow-up program, a disciplined sales process, and obtaining recommendations from partners and customers.
- Searches for methods to support the continuous enhancement of the general branch customer experience.
- Keeps up with the latest developments in personal banking products, procedures, and trends and incorporates them into discussions with clients.
- Displaying expertise in banking, relationship management, sales, marketing, customer service, communication, and presentation.
- Accomplish & meet the goals that have been set for our branch.
Assistant Store Manager / Operations Manager
Dollar Tree
09.2019 - 12.2022
- Assist with all store functions and day-to-day store activities as directed by the Store Manager
- Perform all opening and closing procedures in the absence of the Store Manager
- Assist the Store Manager in protecting and securing all company assets, including store cash
- Adhere to all policies and procedures including safety guidelines
- Maintain a professional and friendly environment with customers, subordinates and supervisors
- Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery
- When the Store Manager is not on the premises, direct supervisory responsibility for all hourly Associates
- Process all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information Requests and any additional communications related to store activities as delegated by the Store Manager
- Assist the Store Manager on the receipt and return of DSD merchandise.
- Follow the VIP and DSD Policies and Procedures
- Assist the Store Manager in ensuring proper staffing coverage on a daily basis
- Assist the Store Manager in ensuring that the sales floor is sales effective on a daily basis
- Assist in the management of cashiering activities to ensure all company cash handling practices & guidelines are followed at all times by all Associates
- Promotional effectiveness of storefront fixtures and displays
- Assist in the management of sales effectiveness of seasonal areas in the store
- Coordinate appropriate signage utilized in the store
- Assist with the receipt and return of DSD merchandise
- Process damaged merchandise on a daily basis
- Assist Store Manager with creation of weekly schedules
- Assist in the management of store supplies and expense control
- Assist with merchandising and maintaining the checkout area to maximize impulse sales
- Ensure coolers and storefront program racks/displays are refilled daily (balloon program, sunglasses, batteries, etc.)
- Assist with the management of the Drive Item program
- Audit the registers every two hours to make sure there are no shortages. At the end of your shift, transfer the deposit to the bank following closure.
- Facilitate an excellent customer experience, engaging customers by name, in a friendly professional manner.
- Build and foster customer relationships by proactively identifying their needs and offering appropriate solutions.
- Complete transactions accurately and efficiently, including cash handling.
- Comply with all policies and procedures to minimize the risk of fraud.
Account Manager
First Data Corporation
02.2017 - 09.2019
- Sell products to business owners within assigned territory. Maintain assigned sales goals
- Identify prospects with innovative lead generation techniques.
- Sales presentation and proposal to prospects. Full Cycle Sales Solutions.
Customer Service Lead and Cashier
Walmart
03.2014 - 02.2017
- Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
- Maintain clean and orderly checkout areas.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Listen to customers, acknowledge, solve and thank them to get to the heart of their complaint and give them a solution fast.
Sales & Marketing Specialist
Fresh and Inspiration
08.2012 - 10.2016
- Attract potential customers by communicating product information, answering service questions, and suggesting information about other products and services.
- Introduce the products to the customers, answer questions, and help them to locate their desired product in the store.
- Resolve product or service issues by clarifying the customer concern, determining the cause, and explaining a solution.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Ability to prepare and serve food samples using small appliances such as microwaves, fryers, skillets, coffee makers, and knives.
- Provide product information at the same time marketing for other products to achieve/meet sell goals.
- Repeatedly sell out of product based on sales and communication ability with customers.
- Conduct market research to identify customer trends, competitor offerings and demographic data.
- Liaise with creative teams to come up with branding ideas, graphic designs, promotional materials and advertising copies.
- Discover effective marketing and promotional channels, including media platforms to be used to relay product messages to customers.
- Investigate the performance of a company’s marketing campaigns and strategies through evaluating key performance metrics.
- Create innovative marketing campaigns depending on robust data and present the recommendations to management.
- Establish and maintain relationships with new and existing clients through networking and prospecting.
- Create goals and objectives in order to approach customers through appropriate marketing channels.
- Help in outbound and inbound marketing activities by displaying expertise in certain areas such as events planning, advertising, optimization and content development.
- Http://www.marketing-schools.org/careers/event-marketing-specialist.html
Education
Associate of Arts degree -
College of DuPage
Glen Ellyn, ILSkills
- Dispatch Management
- Scheduling Systems
- Fleet Management
- Logistics Software
- Routing Software
- Microsoft Office
- Excel
- Word
- PowerPoint
- Outlook
- Google Docs
- Access
- Tableau
- Power- Data Track
- Bilingual
- Customer Relationship
- Customer relationship management
- Time management
- Call handling
Timeline
Retail Banker
Woodforest National Bank
07.2024 - 02.2025
Courier Dispatcher/Scheduler/Customer Service Specialist
Cycle Logistics
06.2021 - Current
Assistant Store Manager / Operations Manager
Dollar Tree
09.2019 - 12.2022
Account Manager
First Data Corporation
02.2017 - 09.2019
Customer Service Lead and Cashier
Walmart
03.2014 - 02.2017
Sales & Marketing Specialist
Fresh and Inspiration
08.2012 - 10.2016
Associate of Arts degree -
College of DuPage