Kaycee Tapscott
Meridian,ID
Summary
Detail-oriented Operations and Customer Service Professional with over 10 years of experience in service coordination, warranty support, and customer relations. Managed complex cases, coordinated service appointments, and processed orders while maintaining comprehensive documentation. Skilled in cross-functional communication and problem-solving to enhance customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Representative | Service & Warranty Operations
Ashley Furniture HomeStore
Springfield, OR
02.2025 - Current
- Resolved escalated customer concerns on product defects, failed repairs, delivery issues, warranty disputes, and service delays by enhancing customer satisfaction.
- Coordinated customer service and warranty cases from initial claim through resolution, including troubleshooting, documentation, parts ordering, technician service, exchanges, and follow-up.
- Review warranty coverage and company policies to determine appropriate resolutions and clearly communicate coverage limitations and available options.
- Coordinate technician scheduling, service appointments, parts availability, delivery scheduling, and dispatch across multiple locations.
- Collaborated with technicians, sales teams, management, distribution, and customer service teams to address operational and customer issues.
- Order replacement parts and merchandise, process returns and exchanges, adjust inventory, and track orders through completion.
- Documented service details in EPass, Google Workspace, email, and internal systems while managing high-volume phone and customer communications.
Property Manager
Dimond Estates Mobile Home Park
Anchorage, AK
08.2020 - 09.2024
- Managed resident accounts and rent collection with RentManager software, ensuring timely payments and accurate payment records.
- Resolved resident inquiries and concerns professionally while maintaining thorough documentation of communications and account activity.
- Responded to resident inquiries, resolved concerns professionally, and maintained detailed documentation of communications, payments, and account activity.
- Coordinated high-volume phone and administrative communications, ensuring accurate record-keeping and supporting efficient office reporting.
Customer Service
Lowe's Home Improvement
Anchorage, SD
01.2017 - 03.2020
- Guided customers through product inquiries, orders, returns, and account management in a fast-paced retail environment.
- Emphasized fast, friendly customer service.
- Provided fast, friendly customer service in a high-volume retail setting.
- Resolved customer service issues related to registration processes.
- Created training materials for new customer service representatives.
Education
High School Diploma -
A.J. Dimond High School
Anchorage, AKSkills
- Warranty coordination
- Escalation resolution
- Case management
- Technician coordination
- Dispatch management
- Warranty analysis
- Order management
- Returns & Exchanges
- Cross-functional collaboration
- Account Management
- Residential Management
- Multi-Location Support
- Google Workspace
- Microsoft Office
- EPass
- RentManager
- Customer Relations
Personal Information
Title: CUSTOMER SERVICE | SERVICE COORDINATION | WARRANTY | OPERATIONS
Timeline
Customer Service Representative | Service & Warranty Operations
Ashley Furniture HomeStore
02.2025 - Current
Property Manager
Dimond Estates Mobile Home Park
08.2020 - 09.2024
Customer Service
Lowe's Home Improvement
01.2017 - 03.2020
High School Diploma -
A.J. Dimond High School