Brix Milner
Apopka,FL
Summary
Dynamic automotive service professional with a proven track record, excelling in service management and customer experience. Adept at process improvement and vendor relationships, consistently drive operational efficiency and enhance client satisfaction. Strong technical aptitude and leadership skills ensure high-quality service delivery in fast-paced environments. Reliable Client Service Professional experienced in providing top-notch support to clients, resolving customer issues effectively and enhancing client satisfaction. Strengths include superb communication abilities, adept problem-solving skills, and a knack for fostering positive relationships with clients. Notable impact in previous work includes improved client retention rates and successful management of complex service issues.
Overview
16
16
years of professional experience
Work History
Assistant Service Manager - EV Service Center
Rivian
Orlando, FL
06.2025 - 10.2025
- Supported daily operations of an OEM EV service facility, managing customer interactions, repair orders, and technician workload for advanced electric vehicles.
- Utilized OEM systems and digital tools to schedule service, document work, and maintain accurate service histories in a data-driven environment.
- Position concluded as part of a nationwide, company-wide reduction in force; selection to join a highly competitive, cutting-edge EV service team highlights strong performance, adaptability, and trust in high-growth, innovation-focused operations.
Service Manager - Specialty / Classic Vehicles
Revology Cars
Orlando, FL
10.2023 - 06.2025
- Led end-to-end service operations for high-end classic-style vehicles, overseeing technicians, quality control, and customer communication for enthusiast and collector clients.
- Implemented and enforced 5S and process improvements to streamline workflow, improve safety, and reduce rework in a custom build and warranty environment.
- Managed scheduling, parts coordination, and vendor relationships to keep projects and repairs on time, within budget, and aligned with brand standards.
Parts Manager - Shipping & Receiving / Luxury Coaches
Featherlite Coaches
Sanford, FL
01.2019 - 01.2023
- Directed parts, purchasing, and inventory operations supporting manufacturing and service for luxury coaches and high net-worth customers.
- Negotiated pricing and lead times with vendors, managed returns and defects, and maintained accurate inventory levels using ERP and inventory software.
- Oversaw shipping and receiving, freight carriers, and documentation to ensure accurate, on-time delivery and minimal damage or loss.
Service Advisor / Technician - Luxury Coaches
Olympia Luxury Coaches
Nashville, TN
01.2018 - 01.2019
- Combined service advising with hands-on repair, writing repair orders, explaining findings, and obtaining approvals while managing customer expectations.
- Built trust with high net-worth and commercial clients by clearly communicating timelines, repair options, and status updates.
Technician - Luxury Coaches
Featherlite Coaches
Sanford, FL
01.2017 - 01.2018
- Performed diagnostics, maintenance, and repairs on high-end motorcoaches in coordination with service management and parts.
- Identified recurring issues and contributed to process and workflow improvements to reduce downtime and increase quality.
Technician - Luxury Coaches
Millennium Luxury Coaches
Sanford, FL
01.2014 - 01.2015
- Executed mechanical, electrical, and interior work on custom luxury coaches to meet strict quality and customer expectations.
- Supported organized, safe shop practices aligned with 5S and high-end client requirements.
National Operations Manager - B2B Manufacturing / Distribution
Grover Allman
Indianapolis, IN
01.2010 - 01.2013
- Directed U.S. operations for a music products manufacturer, overseeing logistics, inventory, vendor relationships, and customer accounts.
- Managed B2B client relationships, coordinated orders from intake through fulfillment, and ensured on-time delivery and adherence to quality standards.
- Used data and reporting to improve forecasting, streamline processes, and support strategic decisions, experience directly transferable to automotive, parts, and operations roles.
Education
Associate of Arts - Business-Focused Coursework
Seminole State College of Florida
Sanford, FL01.2019
Skills
- Automotive service operations
- Customer service
- Customer experience
- Client communication
- Service management
- Repair order write-up
- Scheduling and estimating
- Warranty coordination
- Parts management
- Inventory management
- Purchasing
- Stock control
- Cycle counts
- Returns
- Defects
- Vendor
- Supplier relationships
- Pricing negotiation
- Freight
- Carrier coordination
- Documentation accuracy
- Logistics support
- 5S and workplace organization
- Process and continuing improvement
- Team leadership
- Technician coordination
- Cross-functional collaboration
- KPI focus
- ERP and CRM systems
- Pipeline tracking
- Data entry accuracy
- Mechanical and technical aptitude
- Diagnostics support
- Understanding of complex vehicle systems
- Shipping and receiving
Additional Background
Former signed professional musician (RCA Records and Sony Records) with 10 years of global touring and media exposure, contributing to exceptional confidence, presentation skills, and the ability to read and adapt to diverse personalities in customer-facing, team, and vendor environments.
Timeline
Assistant Service Manager - EV Service Center
Rivian
06.2025 - 10.2025
Service Manager - Specialty / Classic Vehicles
Revology Cars
10.2023 - 06.2025
Parts Manager - Shipping & Receiving / Luxury Coaches
Featherlite Coaches
01.2019 - 01.2023
Service Advisor / Technician - Luxury Coaches
Olympia Luxury Coaches
01.2018 - 01.2019
Technician - Luxury Coaches
Featherlite Coaches
01.2017 - 01.2018
Technician - Luxury Coaches
Millennium Luxury Coaches
01.2014 - 01.2015
National Operations Manager - B2B Manufacturing / Distribution
Grover Allman
01.2010 - 01.2013
Associate of Arts - Business-Focused Coursework
Seminole State College of Florida