Gregory Rabb
Stockton,CA
Summary
Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations. Currently pursuing a service advisor position within the vertical sector.
Seasoned Service Advisor with substantial experience in customer support and service management. Exude strengths in communication, problem-solving, and building rapport with diverse clientele. Proven ability to streamline processes for efficiency while ensuring high levels of customer satisfaction. Noteworthy impact made in previous roles by focusing on team collaboration and proactive issue resolution.
Overview
15
15
years of professional experience
Work History
Service Advisor
San Leandro CDJR
San Leandro, CA
02.2022 - 09.2026
- Advised customers on recommended maintenance and repair services.
- Explained service estimates, warranty coverage, and approved repair recommendations.
- Coordinated communication between customers, technicians, and parts staff.
- Facilitated communication between customers and staff to ensure clarity and efficiency. between customers, technicians, and parts staff.
- Inspected customer concerns and matched vehicles with appropriate technician support.
- Reviewed repair orders and documented vehicle concerns accurately.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoice details and closed repair orders with clear documentation.
Service Advisor
San Leandro Hyundai Kia
San Leandro, CA
09.2021 - 02.2022
- Strengthened automotive relationships by providing timely vehicle status updates.
- Educated customers on additional maintenance needs to enhance vehicle reliability.
- Developed fleet accounts and marketed vehicle maintenance services to clients.
- Scheduled and confirmed customer appointments via phone.
Service Advisor
Fremont Buick GMC Cadillac
Fremont, CA
11.2019 - 08.2021
- Greeting customers on the service drive to ensure that we can either verify the complaint on the drive and do a complete walk around of the vehicle
- Prepared summaries of vehicle problems for the technician to resolve.
- Prepared summaries of vehicle problems for technician resolution.
- Delivered completed vehicles to customers, ensuring all work was in order.
- Executed follow-up communications to ensure customer concerns were addressed promptly.
Service Advisor
Stevens Creek Chrysler Jeep & Dodge
San Jose, CA
07.2019 - 10.2019
- Coordinated scheduling of vehicle service appointments to ensure timely maintenance for customers.
- Documented customer complaints and minor service issues to facilitate accurate resolution.
- Performed follow-up contacts to ensure customers were completely satisfied with the work performed on their vehicle.
- Addressed and resolved all customer complaints to maintain positive customer relations. in a respectful yet professional manner.
Service Advisor
Team Ford Lincoln
Las Vegas, NV
06.2018 - 06.2019
- Greeting customers as the pull onto the service drive for appointments or walk-ins
- Assuring that the customers complete a detailed complaint is available for the technician to duplicate
- Prepared estimates for customer complaints not covered under warranty and for any additional repairs.
- Scheduled customer appointments for follow-up repairs for clients; customers do follow-up repairs
- Managed fleet maintenance and coordinated mechanical repairs for optimal vehicle performance
- Processed payments for customers and fleet vehicles efficiently at the service counter.
Service Advisor
The Pep Boys - Manny, Moe & Jack
Las Vegas, NV
10.2011 - 06.2018
- Scheduled customer vehicles for maintenance and minor repairs to ensure timely service and customer satisfaction
- Coordinated fleet service requests and communicated with extended warranty companies for repair approvals
- Conducted follow-up and parts arrival calls to keep customers informed and enhance service experience
- Procured aftermarket accessories for installation
Education
College Degree - Automotive Technology
Wyotech
Sacramento, CAHigh school diploma - Diploma
Las Vegas High School
Las Vegas, NVSkills
- Automotive Repair
- Preventive maintenance
- Brake Repair
- Automotive Diagnostics
- Alignment
- Suspension
- Tire Service
- Vehicle inspection
- Oil Change
- Repair order writing
- Service estimate preparation
- Warranty administration
- Invoice processing
- Documentation and reporting
- Maintenance scheduling
- CDK
- REYNOLDS & REYNOLDS
- ADP
- Dealer management system
- Business Development
- Fleet account management
- Customer relationship management
- Automotive service operations
- Mechanic Experience
- Problem solving
- Attention to detail
- Repairs scheduling
- Listening skills
- Communication
- Customer service
- Microsoft Word
- Word processing
- Goal-oriented mindset
- Problem-solving
- Microsoft Word
- Communication
- Problem-solving
Personal Information
I am 37 years of age from Las Vegas, NV moved to California in 2019 and have been here ever since hoping to make this a permanent stay.
Languages
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Service Advisor
San Leandro CDJR
02.2022 - 09.2026
Service Advisor
San Leandro Hyundai Kia
09.2021 - 02.2022
Service Advisor
Fremont Buick GMC Cadillac
11.2019 - 08.2021
Service Advisor
Stevens Creek Chrysler Jeep & Dodge
07.2019 - 10.2019
Service Advisor
Team Ford Lincoln
06.2018 - 06.2019
Service Advisor
The Pep Boys - Manny, Moe & Jack
10.2011 - 06.2018
College Degree - Automotive Technology
Wyotech
High school diploma - Diploma
Las Vegas High School