JOEL C TODD
sheridan,wy
Summary
Results-oriented automotive professional with over 30 years of experience as a repair technician in the industry. Currently excelling as a service advisor, leveraging extensive knowledge to provide exceptional customer service and maximize client satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Advisor
Midas of sheridan
sheridan, wy
12.2021 - Current
- Service advisor. also helps run the shop at times (shop foreman).
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Perform mechanical repairs at times, as needed.
Automotive Repair Technician
O'meara buick gmc
northglenn, co
08.2010 - 06.2021
- Full line technician for light-duty vehicles.
Automotive Repair Technician
Len Lyall Chevrolet
aurora, co
02.2007 - 08.2019
- Full line technician for light-duty vehicles
- Team leader for a team of technicians.
- Train apprentice technicians.
Automotive Repair Technician
Kuni Honda
Centennial, CO
08.2004 - 02.2007
- Full line technician for light-duty vehicles.
Automotive Repair Technician
Empire Oldsmobile
Denver, CO
07.2002 - 08.2004
- Company Overview: Dealership (no longer in business).
- Full line technician for light-duty vehicles.
Automotive Repair Technician
Century Chevrolet
Broomfiled, CO
06.1997 - 07.2002
- Full line technician for light-duty vehicles.
Education
Certificate - automotive repair and diagnosis
General Motors Specialized Training
Denver, CO06.2021
Certificate - ASE automotive repair certifications. A-1, A-3 through A-8 and B3
ASE Certifications
Aurora, CO06.2020
High School Diploma -
Boulder High School
boulder, colorado05.1992
Certificate - automotive repair
Boulder Valley Vo-tech
Boulder, CO05.1992
Some College (No Degree) -
Business And Leadership Seminars
Multiple LocationsSkills
- Automotive repair
- Automotive repair and diagnosis
- Automotive working knowledge
- Documentation And Reporting
- Quality Control
- Price Quoting
- Service Recommendations
- Repairs Scheduling
- Cost Estimation
- Service Estimates
- Customer Service
- Complaint resolution
- Process Improvements
- Handling Customer Complaints
- Attention to Detail
- Warranty Claims Process Management
Certification
- ASE certifications in A-1, A-3 through A-8 and B-3
Timeline
Service Advisor
Midas of sheridan
12.2021 - Current
Automotive Repair Technician
O'meara buick gmc
08.2010 - 06.2021
Automotive Repair Technician
Len Lyall Chevrolet
02.2007 - 08.2019
Automotive Repair Technician
Kuni Honda
08.2004 - 02.2007
Automotive Repair Technician
Empire Oldsmobile
07.2002 - 08.2004
Automotive Repair Technician
Century Chevrolet
06.1997 - 07.2002
Certificate - automotive repair and diagnosis
General Motors Specialized Training
Certificate - ASE automotive repair certifications. A-1, A-3 through A-8 and B3
ASE Certifications
High School Diploma -
Boulder High School
Certificate - automotive repair
Boulder Valley Vo-tech
Some College (No Degree) -
Business And Leadership Seminars