Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JOEL C TODD

sheridan,wy

Summary

Results-oriented automotive professional with over 30 years of experience as a repair technician in the industry. Currently excelling as a service advisor, leveraging extensive knowledge to provide exceptional customer service and maximize client satisfaction.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Service Advisor

Midas of sheridan
sheridan, wy
12.2021 - Current
  • Service advisor. also helps run the shop at times (shop foreman).
  • Greeted customers and addressed their needs in a professional manner.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Maintained records of customer interactions and transactions.
  • Perform mechanical repairs at times, as needed.

Automotive Repair Technician

O'meara buick gmc
northglenn, co
08.2010 - 06.2021
  • Full line technician for light-duty vehicles.

Automotive Repair Technician

Len Lyall Chevrolet
aurora, co
02.2007 - 08.2019
  • Full line technician for light-duty vehicles
  • Team leader for a team of technicians.
  • Train apprentice technicians.

Automotive Repair Technician

Kuni Honda
Centennial, CO
08.2004 - 02.2007
  • Full line technician for light-duty vehicles.

Automotive Repair Technician

Empire Oldsmobile
Denver, CO
07.2002 - 08.2004
  • Company Overview: Dealership (no longer in business).
  • Full line technician for light-duty vehicles.

Automotive Repair Technician

Century Chevrolet
Broomfiled, CO
06.1997 - 07.2002
  • Full line technician for light-duty vehicles.

Education

Certificate - automotive repair and diagnosis

General Motors Specialized Training
Denver, CO
06.2021

Certificate - ASE automotive repair certifications. A-1, A-3 through A-8 and B3

ASE Certifications
Aurora, CO
06.2020

High School Diploma -

Boulder High School
boulder, colorado
05.1992

Certificate - automotive repair

Boulder Valley Vo-tech
Boulder, CO
05.1992

Some College (No Degree) -

Business And Leadership Seminars
Multiple Locations

Skills

  • Automotive repair
  • Automotive repair and diagnosis
  • Automotive working knowledge
  • Documentation And Reporting
  • Quality Control
  • Price Quoting
  • Service Recommendations
  • Repairs Scheduling
  • Cost Estimation
  • Service Estimates
  • Customer Service
  • Complaint resolution
  • Process Improvements
  • Handling Customer Complaints
  • Attention to Detail
  • Warranty Claims Process Management

Certification

  • ASE certifications in A-1, A-3 through A-8 and B-3

Timeline

Service Advisor

Midas of sheridan
12.2021 - Current

Automotive Repair Technician

O'meara buick gmc
08.2010 - 06.2021

Automotive Repair Technician

Len Lyall Chevrolet
02.2007 - 08.2019

Automotive Repair Technician

Kuni Honda
08.2004 - 02.2007

Automotive Repair Technician

Empire Oldsmobile
07.2002 - 08.2004

Automotive Repair Technician

Century Chevrolet
06.1997 - 07.2002

Certificate - automotive repair and diagnosis

General Motors Specialized Training

Certificate - ASE automotive repair certifications. A-1, A-3 through A-8 and B3

ASE Certifications

High School Diploma -

Boulder High School

Certificate - automotive repair

Boulder Valley Vo-tech

Some College (No Degree) -

Business And Leadership Seminars
JOEL C TODD