Rebecca Klejment
Lakewood,Washington
Summary
Customer-focused Service Coordinator with experience in high-volume automotive and retail environments. Skilled in customer communication, operational coordination, and team support. Recognized for reliability and the ability to adapt to changing needs, effectively resolving customer concerns, streamlining internal processes, and maintaining efficient daily operations while working independently or collaborating with management and team members.
Overview
6
6
years of professional experience
Work History
Service Coordinator
Larson Hyundai
Tacoma, WA
08.2022 - Current
- Manage front-line cashiering and payment processing for service department transactions in a high-volume dealership environment.
- Coordinated loaner vehicle program, managing vehicle assignment, documentation, issue resolution, and customer communication to enhance service delivery.
- Streamlined and tracked 'We Owe' service work, ensuring timely completion of promised repairs and effective communication with customers.
- Assist service advisors with warranty claim preparation and documentation to ensure accurate and timely submissions.
- Support daily service operations by checking in customers, gathering vehicle information, and facilitating a smooth service intake process.
- De-escalate challenging customer situations by listening to concerns, providing clear communication, and coordinating solutions with management.
- Monitor and manage the Impel AI customer communication system, ensuring inquiries are responded to quickly and routed to the appropriate department.
- Maintain constant communication with sales managers, service advisors, and the service manager to ensure customers are handled efficiently and without unnecessary delays.
- Improved internal workflows between sales and service departments to create seamless customer experiences.
Dairy Department Lead
Walmart
Tacoma, WA
07.2020 - 08.2022
- Oversaw daily operations of dairy department, ensuring timely restocking of refrigerated displays and consistent product availability.
- Monitored inventory levels and identified potential issues, proactively addressing them to maintain efficiency and ensure product availability.
- Received and stocked incoming inventory from semi-truck deliveries, ensuring accurate placement and proper rotation of perishable goods to minimize waste.
- Maintained organization and cleanliness of refrigerated storage areas while ensuring compliance with food safety standards.
- Trained and supported new employees on stocking procedures, safety practices, and department expectations.
- Trusted to work independently and manage department responsibilities during shifts.
Education
Associates of Applied Science -
Clover Park Technical College
Lakewood, WA05-2022
Skills
- Automotive Service Operations
- Warranty Claim Assistance
- Loaner Vehicle Coordination
- Inventory Management
- Cash Handling & Payment Processing
- Process Improvement
- High-Volume Work Environments
- Customer Service & Conflict Resolution
- Customer Communication Systems
- Staff Training & Support
Timeline
Service Coordinator
Larson Hyundai
08.2022 - Current
Dairy Department Lead
Walmart
07.2020 - 08.2022
Associates of Applied Science -
Clover Park Technical College