Amar Gajjar

Gemological Institute Of America

12.2011 - 08.2023

Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Implemented process improvements to increase productivity in quality assurance operations.
Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Updated inspection journals and daily summary logs with quality-related data.
Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Improved product quality by implementing rigorous testing procedures and identifying areas for improvement.
Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.
Educated employees on specific QA standards and confirmed maintenance of standards.
Analyzed quality and performance data to support operational decision-making.
Addressed non-conformance issues, pausing production to correct errors.
Created and collaborated in implementation and maintenance of customer complaint log.
Created testing protocols to be used across product lines.

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Summary