Delivered high-quality customer service in a fast-paced dining environment, ensuring guest satisfaction and repeat business
Managed multiple tables simultaneously while maintaining accuracy, efficiency, and attention to detail
Developed strong communication and interpersonal skills through direct interaction with diverse customers
Collaborated with team members to optimize service flow and maintain a professional, organized environment
Handled customer concerns effectively, demonstrating problem-solving and conflict resolution skills
Cashier/Assistant Server
Buffalo Wild Wings
Lincolnwood, IL
Assisted customers with orders, ensuring accurate menu selections and special requests.
Processed transactions efficiently using point-of-sale system, maintaining cash drawer accuracy.
Supported team members during busy periods, enhancing overall customer service experience.
Maintained cleanliness and organization of work area, adhering to health and safety standards.
Line Leader/Manager
Waterway Carwash
Skokie, IL
Supervised daily operations to ensure efficiency and quality standards were met consistently.
Trained new team members on safety protocols and operational procedures.
Coordinated workflow between departments to optimize service delivery and minimize downtime.
Delivered strong customer service by communicating with customers and ensuring satisfaction throughout the service process
Maintained productivity standards while balancing speed, accuracy, and quality
Education
Bachelor of Science in Business Management -
Illinois State University
Normal, IL
Skills
Operations & Workflow Efficiency
Customer Relationship Management
Team Collaboration & Leadership Support
Problem Solving & Decision Making
Communication & Interpersonal Skills
Time Management & Multitasking
Attention to Detail & Quality Control
Languages
English
Native or Bilingual
Croatian
Native or Bilingual
French
Limited Working
Timeline
Server
Amano Bistro/Ascione Bistro
Cashier/Assistant Server
Buffalo Wild Wings
Line Leader/Manager
Waterway Carwash
Bachelor of Science in Business Management -
Illinois State University
Community Service
Food Pantry, Normal, IL
Demonstrated strong interpersonal and organizational skills by assisting clients in selecting food based on their individual needs while maintaining a respectful and supportive environment. Contributed to efficient operations through inventory management, including sorting, stocking, and organizing supplies in compliance with safety standards. Showcased reliability, teamwork, and a commitment to community service.