Hi, I’m
Amara Yore
Chicago,IL
Summary
Dedicated and ambitious professional passionate about tackling challenges and delivering results. Quick to adapt and eager to learn, while recognizing the value of collaboration and seeking guidance when needed. Strong commitment to honesty, efficiency, and hard work has fostered exceptional interpersonal skills, customer service expertise, and effective time management abilities. Open to new opportunities that allow for personal and professional growth, with a determination to contribute positively in every endeavor.
Overview
8
years of professional experience
1
Certificate
Work History
Starbucks
Barista
08.2022 - Current
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Trained new team members with positive reinforcement and respectful, encouraging coaching, sharing knowledge and expertise of coffees, teas, and merchandise.
Marianos (Stans Donuts)
Barista
04.2022 - 06.2022
Job overview
- Brew coffee, make crafted lattes, cappuccinos, macchiatos, etc., prepare hot sandwiches/hash browns
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Taco Maya
Bartender/Server
10.2021 - 05.2022
Job overview
- Make drinks, run food, barback, take orders, cashier
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
4Path Pathology Services
Laboratory Assistant/Medical Office Receptionist
06.2021 - 09.2021
Job overview
- Lab Assistant - sort/accession/label specimens, set up proper lab equipment for gross pathology, testing, and slide staining, handle/label patient demographics and requisitions, call Dr. offices to confirm patient info/testing/specimens/ICD-10 codes
- Medical Office Receptionist - Schedule specimen pickups, answer phones, create billing packets and add CPT billing codes, print/fax/file Reports
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Maintained documentation on tests performed in lab.
Advanced Resources
Clinical Call Center Specialist
01.2020 - 03.2020
Job overview
- Take incoming calls from patients, Schedule/cancel/adjust appointments, document tasks for nurses/PCPs, document medication refills or other patient needs/concerns, give information about the COVID vaccine, make outbound calls to patients for appointment reminders
- Responded to customer requests for products, services, and company information.
- Handled sensitive information with discretion, adhering strictly to privacy regulations and company policies.
Kohls
Seasonal Sales/Customer Service Associate
11.2019 - 01.2020
Job overview
- Cashier - ring up customers, price adjust, promote Kohls card
- Customer Service - process returns, deal with customer complaints/issues, price adjust, markdowns, process online pick-ups
- Omni fulfillment - shop for online customer orders, package orders, organize packages
- Amazon returns - process amazon returns, organize packages
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Marshall’s
Sales Associate
08.2017 - 06.2019
Job overview
- Cashier - ring up customers, promote the TJX rewards card, process returns, assist customer needs
- Salesfloor - clean/organize departments, stock new merchandise, aid customer needs, work the dressing room
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Skills
- Fast learner
- People skills
- Hard Working
- Work well with others
- Team player
- Work well under pressure
- Customer service
- Retail
- Attention to detail
- Barista
- Cashier
- Drink Making
- Team collaboration
- Active listener
- Order taking
- Friendly and outgoing
- Cash handling
- Problem-solving
- Opening and closing duties
- Adaptive and creative
- POS system operation
- Safe food handling practices
- Exceptional customer service
- Menu memorization
- Food preparation
- Up-selling
- Multitasking and organization
- Speedy and efficient
Accomplishments
- Memorized ingredients and recipes for over 30 specialty drinks.
- Promoted to trainer after 1 year
- Successfully and effectively trained 2 new partners
Certification
- Certified Phlebotomy Technician
- CERTIFICATE: https://students.phlebotomyusa.com/certificates/f/IL-5209-49063.pdf
- Certified Barista Trainer
- Food and Safety certified
LANGUAGES
English-fluent
Spanish- some
Timeline
Barista
Starbucks
08.2022 - Current
Barista
Marianos (Stans Donuts)
04.2022 - 06.2022
Bartender/Server
Taco Maya
10.2021 - 05.2022
Laboratory Assistant/Medical Office Receptionist
4Path Pathology Services
06.2021 - 09.2021
Clinical Call Center Specialist
Advanced Resources
01.2020 - 03.2020
Seasonal Sales/Customer Service Associate
Kohls
11.2019 - 01.2020
Sales Associate
Marshall’s
08.2017 - 06.2019
Peotone Highschool
High School Diploma
Arizona State University
Bachelors in Applied Nutrition And Health from Nutrition Sciences
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Education
Peotone HighschoolPeotone, IL
High School Diploma
05.2019
Arizona State UniversityTempe, AZ
Bachelors in Applied Nutrition And Health from Nutrition Sciences
05-2027