Kristine Cook
Springfield,MO
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals.
Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Barista
Price Cutters
Springfield, MO
08.2023 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Collected payments and provided accurate change.
- Memorized official and off-menu coffee and tea preparations.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Received and accurately processed customer payments.
- Created complex, hand-crafted beverages based upon customer preferences.
- Supported highest standards of conduct and service to support company reputation.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Stocked customer service stations with paper products or beverage preparation items.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Adhered to health department regulations concerning sanitation standards.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Ground beans for espresso shots according to individual customer specifications.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Placed orders with suppliers for delivery of products required for daily operations.
- Created promotional displays for advertising special events or promotions at the cafe.
- Implemented recycling and compost programs to reduce trash waste and improve green footprint.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared and served hot or cold beverages.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Utilized POS system to receive and process customer payments.
- Described menu items to customers and suggested appealing products.
- Input orders into point of sale system and handled customer payments.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Restocked product displays based on demand and projected sales.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Ordered and received supplies to restock beverage items.
- Created signs and displays to advertise store products or events.
- Checked brewing equipment for proper functionality.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
Front Line Server
Qdoba
Springfield, MO
03.2022 - 10.2022
- Assisted in closing duties such as restocking items, cleaning work areas and tidying dining area for next day operations.
- Provided excellent customer service by responding promptly to guest needs and requests.
- Attended mandatory training sessions related to responsible alcohol service guidelines.
- Greeted and welcomed guests with a friendly demeanor.
- Processed payments for patrons' purchases accurately utilizing point-of-sale system.
- Assisted guests in selecting menu items, making recommendations when requested.
- Answered guest questions regarding food ingredients, preparation methods, and other related inquiries.
- Set up dining areas prior to service including stocking silverware, condiments, napkins.
- Maintained knowledge of restaurant menu items, beverage selections and promotions offered at the establishment.
- Collaborated with kitchen staff to ensure timely delivery of meals during peak hours.
- Participated in pre-shift meetings reviewing daily specials, changes or updates from management team.
- Performed opening duties such as setting tables with clean linens, organizing utensils and cutlery sets.
- Monitored stock levels of menus, beverages, supplies and equipment throughout shift.
- Cleaned and sanitized tables between seatings.
- Verified that all orders were accurate before serving to guests.
- Followed up on customer satisfaction after each meal was served ensuring their experience was pleasant one .
- Ensured compliance with health and safety standards while handling food items.
- Adhered to cash handling procedures as established by the restaurant management team.
- Communicated effectively with co-workers to ensure smooth flow of service in the dining room.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Processed payments on cash register and counted back bills and change to patrons.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assembled and served meals according to specific guest requirements.
- Scrubbed and polished counters to remove debris and food.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Tailored orders to address customer allergies and gluten concerns.
- Directed patrons to restrooms and other amenities within facility.
Sandwich Maker
Einstein Bagels
Springfield, MO
05.2021 - 01.2022
- Cleaned the kitchen area, equipment, utensils, counters, floors. after each shift.
- Prepared sandwiches according to customer specifications, including ingredients and condiments.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Completed opening, closing and shift change tasks by following company guidelines.
- Performed opening, closing duties such as restocking coolers, freezers before closing time.
- Maintained a clean and safe work environment by adhering to food safety regulations.
- Greeted customers in a friendly manner and answered questions about menu items.
- Ensured all products were fresh by checking expiration dates on food packages.
- Operated cash registers, handled money, and provided change when necessary.
- Took orders, prepared foods and processed payments in full-service establishment.
- Followed proper procedures for preparing and storing food in accordance with health codes.
- Communicated effectively with coworkers regarding customer service issues or concerns.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Kept customer and food preparation areas clean and well-organized.
- Organized food preparation stations and regularly replenished supplies.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Restocked kitchen supplies by rotating food according to dates and [Action].
- Informed customers of regular deals or monthly specials to upsell orders.
- Changed gloves between tasks to ensure sanitation standards were met during preparation processes.
- Adhered to company policies regarding use of ingredients and portions used in sandwiches prepared for customers.
- Delivered superior customer service focused on quality and meeting customer needs.
- Assisted customers, answered questions and resolved complaints.
- Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
- Inspected finished product prior to presentation to customers for accuracy in order fulfillment.
- Assisted customers with special orders or requests as needed.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Routinely checked temperatures of hot and cold cases to ensure food safety guidelines were followed.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Restocked supplies such as napkins and condiments throughout shifts as needed.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Checked out customers efficiently at the end of their order transaction.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Completed efficient store opening and closing procedures each day.
- Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Verified orders and bagged items for easy transport.
- Answered guest questions, delivering most accurate and updated information available.
- Stocked shelves with pre-made sandwiches and other items as needed.
- Assisted in maintaining accurate records related to sales data or other pertinent information.
- Provided customer feedback information to management team members on a regular basis.
- Conducted random audits on inventory levels to uncover variances between reported count and actual count.
- Kept records of sandwich orders for inventory purposes.
- Quickly prepared accurate orders within expected [Number]-minute timeframe.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Maintained safe food handling practices to prevent germ spread.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Scrubbed and polished counters to remove debris and food.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Assembled and served meals according to specific guest requirements.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed payments on cash register and counted back bills and change to patrons.
- Tailored orders to address customer allergies and gluten concerns.
- Directed patrons to restrooms and other amenities within facility.
Assistant Kitchen Manager
Christian County Jail
Ozark, MO
03.2016 - 03.2017
- Maintained a clean work environment by adhering to sanitation guidelines as required by law.
- Organized inventory and placed orders for food, equipment, and supplies to maintain appropriate stock levels.
- Ensured compliance with all health and safety regulations in the kitchen area.
- Assisted with the hiring, training and supervision of kitchen staff.
- Coordinated scheduling of cooks and other kitchen personnel to meet restaurant needs.
- Evaluated employee performance regularly through observation of job duties during shifts.
- Provided ongoing coaching and mentoring to staff members to encourage professional development.
- Performed regular audits of supplies used in preparation of meals to ensure freshness.
- Collaborated with chefs on menu planning strategies that increased profits while maintaining high quality standards.
- Created weekly schedules according to business demands while ensuring labor costs remained within budget parameters.
- Addressed any issues related to staffing shortages or overtime hours as needed.
- Implemented new systems for tracking inventory levels, ordering procedures.
- Developed menus, recipes, and plate presentations that complied with company standards.
- Monitored food cost percentages and labor costs to ensure budgetary goals were met.
- Conducted daily pre-shift meetings to review menu changes, special requests, and upsell opportunities with waitstaff.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Utilized various preparation and cooking methods to create menu items in accordance with recipes.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Received, organized and rotated paper goods and food ingredients.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Maintained budgeted food costs using tools within inventory management system.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained new employees to perform duties.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Skills
- Customer Service
- Inventory Control
- Inventory Tracking
- Vendor Management
- Stocking and Organization
- Inventory Counts
- Ordering Supplies
- Basic Math
- Attention to Detail
- Digital and Physical Counts
- Recording Shipments
- Promotions
- Heavy Lifting
- Inventory Organization
- Quality Standards
- Beverage Preparation
- Display Maintenance
- Product Upselling
- Coffee Grinding
- Inventory Management
- Workplace Safety
- Menu Knowledge
- Quality Assurance
- Customer Experience Management
- Order Taking
- Espresso Machine Operation
- POS Systems
- Opening and Closing Duties
- Up-Selling
- Cash Handling
- Ordering Procedures
- Coffee Expertise
- Menu Memorization
- Tea Expertise
- Food Preparation
- Food Running
- Friendly and Outgoing
- New Hire Training
- Speedy and Efficient
- Team Leadership
- Cash Register Operation
- Safe Food Handling
- Performance Improvement
- Conflict Mediation
- Sales Expertise
- Active Listener
- Espresso Machine Operations
- POS System Operation
- Team Player
- Professional Demeanor
- Positive and Professional
- Solid Problem Solver
- Exceptional Customer Service
- Safe Food Handling Practices
- Excellent Math Skills
- Product Displays
- Excellent Communication
- Resource Coordination
- Organizational Systems
- Community Engagement
- Interpersonal Skills
- Computer Skills
- Sorting and Categorizing
- Issue Resolution
- Relationship Building
- Scheduling
- Tech-Savvy
- Time Management
- Data Entry
- Teamwork and Collaboration
- Calendar Management
- Inbound and Outbound Calling
- Product Knowledge
- Appointment Scheduling
- Paperwork Processing
- Microsoft Office Suite
- Product Sales
- Service Upselling
- Grammar
- Order Fulfillment
- Adaptive Team Player
- Follow-Up Skills
- Problem-Solving Abilities
- Multi-Task Management
- High-Energy Attitude
- Active Listening
- Conflict Resolution
- Payment Processing
- Credit Card Payment Processing
- Critical Thinking
- Professional Telephone Demeanor
- Retail Sales Customer Service
- Fast Learning
- Adapting to Different Learning Styles
- Adaptive Learning
- Safe, Positive Learning Environment
- Online Learning Platforms
- Fast Learner
- Social-Emotional Learning
- Understands Various Learning Styles
- Positive Learning Environment
- Hands-On Learning
- Digital Learning Platforms
- Practice-Based Learning
- Breakfast Set up
- Fast and Efficient
- Perform Well in High-Demand, Fast-Paced Environments
- Creative Learning Strategies
- Active Learning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Barista
Price Cutters
08.2023 - Current
Front Line Server
Qdoba
03.2022 - 10.2022
Sandwich Maker
Einstein Bagels
05.2021 - 01.2022
Assistant Kitchen Manager
Christian County Jail
03.2016 - 03.2017