Amarayah Coeto

While working at Morning Star I have had the privilege of taking care of the elderly with dementia and Alzheimer's disease. After a year or so I was asked to apply for the lead position as my memory care coordinator had felt I was the best person for this position as I am Responsible/ Reliable, Positive, A Go Getter/ self motivated individual who cares about the well being of the Residents while in my care. I am not afraid to stand up for what right as I have integrity for the work I do and continue to work hard. I manage mainly my morning shift along with over night shift as they have no lead however I am frequently asked for guidance with the afternoon shift as they tend to have struggles and concerns but do not feel as they are listened to by there shift lead. I am a true team worker as I enjoy helping others and believe in including everyone's ideas to help problem solve and come to agreements with issues that may be happening.

Some of the task I am responsible at MorningStar include:

• Supervising daily activities and care plans for residents to ensure optimal well-being.
• Training and mentoring new caregivers in best practices and operational procedures.
• Collaborated with my memory care coordinator to implement individualized care strategies while keeping my best interest for my residents at heart.
• Developed individualized activities to stimulate cognitive function and encourage social interaction among Residents with dementia or Alzheimer''s disease.
• Evaluate resident needs and adjusted care approaches to enhance comfort and safety as I pay attention to the small details on every resident I take care of.
• Lead team meetings to discuss resident concerns, improvements, and care updates.
• Developed and maintained accurate documentation of resident progress and incidents.
• Coordinated schedules and staffing to ensure adequate coverage for all shifts. (only when on call)
• Maintain strict confidentiality regarding sensitive patient information in compliance with HIPAA regulations and professional ethics.
• Implemented creative solutions to address unique challenges faced by individual patients, optimizing care.
• Improved patient satisfaction by creating a comfortable living environment through regular housekeeping tasks and personalized services.
• Enhance patient well-being by providing compassionate and attentive care, addressing individual needs and preferences.
• Mentoring junior caregivers, helping them develop essential skills and confident decision-making abilities in high-pressure situations.
• Provide timely assistance with personal hygiene tasks such as bathing, grooming, dressing, maintaining dignity and respect throughout the process as these people are in there most venerable state, It is important to maintain trust while assisting with these cares.
• Coordinate with my memory care coordinator to develop comprehensive care plans tailored to each patient''s specific needs.
• Built strong relationships with Residents to deliver emotional support and companionship through hard times.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Check inventory for health care supplies that are needed to insure things are stocked for a stress free work environment.
• Keeping a positive attitude during high stress moments.
• Help address issues that my be happening within our team and helping problem solve to keep a positive work environment.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Recognized and reported abnormalities or changes in patients' health status to case manager or nursing.

• Provided exceptional customer service in fast-paced environment, ensuring order accuracy and satisfaction.
• Operated point-of-sale system efficiently, handling cash transactions and processing payments.
• Collaborated with team members to maintain cleanliness and organization of dining area and kitchen.
• Prepared food items according to safety and quality standards, adhering to company guidelines.
• Assisted in training new crew members on operational procedures and best practices.
• Worked front counter, drive-thru and other areas.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Kept food preparation area, equipment, and utensils clean and sanitary.

• Managed guest seating and waitlist efficiently during peak hours.
• Facilitated smooth communication between front-of-house and kitchen staff.
• Trained new hosts on customer service protocols and operational procedures.
• Implemented strategies to enhance guest experience and satisfaction levels.
• Coordinated special events, ensuring all details met guests' expectations.
• Resolved guest inquiries and complaints promptly to maintain positive atmosphere.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
• Contributed to team success through effective communication and cooperation with coworkers and management.